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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30700 Views

40 replies

9 likes

  • 30700 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95425 Views

115 replies

12 likes

Other
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  • 115 replies
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293853 Views

60 replies

15 likes

  • 293853 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123759 Views

19 replies

38 likes

  • 123759 Views
  • 19 replies
  • 38 likes

Can't sync music to iPod classic

Hello I have a problem synching music to my ipod. When I didn't have premium I could sync all local files but even that isn't possible anymore. I did everything my friend told me to (she had done this couple of times successfully) but it just kept st...

Regular

Hello   I have a problem synching music to my ipod. When I didn't have premium I could sync all local files but even that isn't possible anymore. I did everything my friend told me to (...

saddisti

Regular

849 Views

4 replies

0 likes

  • 849 Views
  • 4 replies
  • 0 likes

Offline

Hey! I'm having my first problem with this app and it's very aggravating. Anytime I have hit the "Available Offline" switch from off to on it syncs and every has been good. Recently I've noticed it hasn't been syncing my new songs. I've kinda ignored...

Newbie

Hey! I'm having my first problem with this app and it's very aggravating. Anytime I have hit the "Available Offline" switch from off to on it syncs and every has been good. Recently I've noticed it ...

radiuz

Roadie

795 Views

1 replies

0 likes

Offline Access
offline Album
Offline Devices
offline mode
offline playlists
Offline songs
offline sync
  • 795 Views
  • 1 replies
  • 0 likes

Max song u can sync for offline list? (3528songs?)

Hey just bought a new ipod touch because old one was broken. Found out it cant sync more then 3528 songs for offline playlist. Is there away to sync the rest off the playlist.. have about 7000 songs in my playlist and can never listen to the newest o...

Casual Listener

Hey just bought a new ipod touch because old one was broken. Found out it cant sync more then 3528 songs for offline playlist. Is there away to sync the rest off the playlist.. have about 7000 songs ...

Peter__

Community Legend

2516 Views

7 replies

0 likes

  • 2516 Views
  • 7 replies
  • 0 likes

Full playlists not showing up on iPhone but showing up on computer?

I recently created a new playlist and songs I first added to it while on Spotify on my computer are showing up on my iPhone, but songs that I have added more recently (not the original songs on the playlist) are not showing up at all. I have tried lo...

Newbie

I recently created a new playlist and songs I first added to it while on Spotify on my computer are showing up on my iPhone, but songs that I have added more recently (not the original songs on the p...

Peter__

Community Legend

894 Views

1 replies

0 likes

  • 894 Views
  • 1 replies
  • 0 likes

Solved!! Issue with playing Online and Offline music when signed on 2 devices

I have a Premium account signed on 2 iPhones, when I try playing online or even offline music on both at the same time, it shows a message saying that I am controlling the other device, I tried to remove all devices and add them back on, same happens...

Casual Listener

I have a Premium account signed on 2 iPhones, when I try playing online or even offline music on both at the same time, it shows a message saying that I am controlling the other device, I tried to re...

Peter__

Community Legend

1351 Views

4 replies

0 likes

  • 1351 Views
  • 4 replies
  • 0 likes

Solved!! How to manage music on different devices

My wife and son both have iPhones but want different music than me. Can they remove music from theirs without it affecting mine? And also I can't get music to play in offline mode on theirs. Please help.Sincerely, Chris.

Casual Listener

My wife and son both have iPhones but want different music than me. Can they remove music from theirs without it affecting mine? And also I can't get music to play in offline mode on theirs. Please h...

Carina

Community Legend

4758 Views

2 replies

0 likes

  • 4758 Views
  • 2 replies
  • 0 likes

Solved!! Offline Storage on iPhone

Does the Spotify App store offline songs on iPhone more than once if a song is on more than one playlist? Also, what is the purpose of the Available Offline switch in individual Albums if they can't be listened to in that format offline? Thanks in ad...

Casual Listener

Does the Spotify App store offline songs on iPhone more than once if a song is on more than one playlist? Also, what is the purpose of the Available Offline switch in individual Albums if they can'...

MattSuda

Spotify Star

3910 Views

5 replies

0 likes

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  • 5 replies
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Synchronising my playlists

Hello I have a problem. I have a premium account, and a playlist with 163 songs Everything worked fine until today. A lot of the songs in my playlist are no more synchronised. I tried to log off to resynch, and it synchronises only a few of my songs....

Casual Listener

Hello I have a problem. I have a premium account, and a playlist with 163 songs Everything worked fine until today. A lot of the songs in my playlist are no more synchronised. I tried to lo...

Grace

Spotify

635 Views

1 replies

1 likes

  • 635 Views
  • 1 replies
  • 1 likes

Solved!! Iphone stops playing when display switches off

This seems new - it did not do this until yesterday. I tried to fix it - no success Who knows what to do please? Thanks, Uli

Casual Listener

This seems new - it did not do this until yesterday.   I tried to fix it - no success   Who knows what to do please?   Thanks, Uli

kyoban

Casual Listener

1402 Views

5 replies

0 likes

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  • 5 replies
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Solved!! Iphone 6

Hi,
I had spotify on my iPhone 5. When I changed to the iPhone 6 I reinstalled everything from my iTunes but now I can't access spotify
I have the app on my home screen but when I click on it it just times out.
I have tried deleting the app and reinsta...

Casual Listener

Hi,<br>I had spotify on my iPhone 5. When I changed to the iPhone 6 I reinstalled everything from my iTunes but now I can't access spotify<br>I have the app on my home screen but when I c...

Merik

Community Legend

2541 Views

3 replies

0 likes

Premium
  • 2541 Views
  • 3 replies
  • 0 likes

Features for Audiobook

Hi, how can i bookmark the last point i was listening to? Thx & regards

Newbie

Hi,   how can i bookmark the last point i was listening to?   Thx & regards

556 Views

0 replies

0 likes

  • 556 Views
  • 0 replies
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Solved!! How to recover music and photos on iPhone 5S

Hi, My music cache and photos were gone when I updated my iPhone 5S to iOS 8.1. It's almost a flash install and I lost everything on the iPhone. But i am more cared about the photos and music library both in my iPhone and Spotify. Any luck to got bac...

Newbie

Hi,   My music cache and photos were gone when I updated my iPhone 5S to iOS 8.1.  It's almost a flash install and I lost everything on the iPhone. But i am more cared about the photos ...

katieppt

Newbie

1113 Views

3 replies

0 likes

  • 1113 Views
  • 3 replies
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Latest version (1.8.0.2444) unusably slow on iPod Touch (IOS 6.1.6)

What has happened?! I was starting to get used to Spotify being a bit more reliable (although rarely as fast as I would like) but the latest update has made it almost completely unusable. I have been a Premium account holder for years, and may have r...

Casual Listener

What has happened?! I was starting to get used to Spotify being a bit more reliable (although rarely as fast as I would like) but the latest update has made it almost completely unusable.   ...

gavindytham

Casual Listener

1278 Views

4 replies

1 likes

  • 1278 Views
  • 4 replies
  • 1 likes

Solved!! New songs doesn't appear on iPhone

I added som new songs on my playlists on my computer, but they doesn't appear on my playlists on my phone.. Any solutions? I tried to reinstall the app, but i didn't work.Norwegian=bad english, but i hope you understand

Casual Listener

I added som new songs on my playlists on my computer, but they doesn't appear on my playlists on my phone.. Any solutions? I tried to reinstall the app, but i didn't work. Norwegian=bad english, but...

Liam

Community Legend

1647 Views

3 replies

0 likes

  • 1647 Views
  • 3 replies
  • 0 likes

Solved!! multiple devices

I have spotify subscribed and downloaded on my iphone and Mac, but i have an ipad that i want to have some music, not all auto downloaded because there is not enough space. Can someone please answer if i can choose what music to download so my ipad i...

Newbie

I have spotify subscribed and downloaded on my iphone and Mac, but i have an ipad that i want to have some music, not all auto downloaded because there is not enough space. Can someone please answer ...

Carina

Community Legend

941 Views

1 replies

0 likes

dustin.miller.1@vcsu.edu
  • 941 Views
  • 1 replies
  • 0 likes

My Spotify Premium is not activating

I Upgraded to Spotify Premium on my desktop and my iPhone app is not showing this change yet.

Casual Listener

I Upgraded to Spotify Premium on my desktop and my iPhone app is not showing this change yet. 

Peter__

Community Legend

664 Views

3 replies

0 likes

  • 664 Views
  • 3 replies
  • 0 likes

Ipod Nano 7th gen SYNC to spotify?

Hello.I was thinking of buying an iPod Nano because my iPhone battery is just simply to bad to play music.The question is, am i able to (for free) get songs from my spotify (im using premium) to my iPod nano?Don't really want to spend 1400 SEK (aroun...

Casual Listener

Hello. I was thinking of buying an iPod Nano because my iPhone battery is just simply to bad to play music. The question is, am i able to (for free) get songs from my spotify (im using premium)...

Peter__

Community Legend

4306 Views

3 replies

0 likes

  • 4306 Views
  • 3 replies
  • 0 likes

Newest Spotify iPhone App Slow and Unresponsive

I'm using the latest version of Spotify on my iPhone 5. This version is slower and unresponsive compared to earlier versions. When I click on a playlist or attempt to save a song to a playlist the app frequently takes a few seconds to respond. Someti...

Casual Listener

I'm using the latest version of Spotify on my iPhone 5. This version is slower and unresponsive compared to earlier versions. When I click on a playlist or attempt to save a song to a playlist the ap...

going_postal

Music Fan

7402 Views

11 replies

8 likes

  • 7402 Views
  • 11 replies
  • 8 likes

Solved!! Music stops when my Iphone 6 (iOS 8.0.2) locks or using another app/task

Hello, I have a Premium account, every time my iphone locks or I use another app on my Iphone 6 (iOS 8.0.2) the radio stops. If i hit play while the screen is locked the app chrashes. Can you help me please with this please? Oh, I have version 1.8.0....

Casual Listener

Hello, I have a Premium account, every time my iphone locks or I use another app on my Iphone 6 (iOS 8.0.2) the radio stops. If i hit play while the screen is locked the app chrashes. Can you help me...

Robnguyen03

Casual Listener

4544 Views

3 replies

0 likes

  • 4544 Views
  • 3 replies
  • 0 likes