Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
30706 Views
40 replies
9 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
95430 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
424718 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
293861 Views
60 replies
15 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Songs on iOS 8.1 say they are downloaded to the device, and available offline, but will not play. This is onl for the songs that I added to spotify on my computer that are not in the Spotify library. Previously, when I would sync these to my phone fr...
Songs on iOS 8.1 say they are downloaded to the device, and available offline, but will not play. This is onl for the songs that I added to spotify on my computer that are not in the Spotify library....
725 Views
0 replies
1 likes
I believe I have discovered a bug with using camera on my iPhone 5s (iOS 8.0.2 and 8.1) and Spotify (1.8.1.8). I like to listen to my ofline-starred playlist on Spotify during solo walks/hikes and take photos while I'm out. When I attempt open the ca...
I believe I have discovered a bug with using camera on my iPhone 5s (iOS 8.0.2 and 8.1) and Spotify (1.8.1.8). I like to listen to my ofline-starred playlist on Spotify during so...
Community Legend
595 Views
1 replies
0 likes
Since installing iTunes to use on my new ipod touch (first ipod ive owned); Spotify has gone wierd! Lots of tracks have a small musical note by them and refuse to play, lising "unsupported File Format" as the error. If i right click on the track and ...
Since installing iTunes to use on my new ipod touch (first ipod ive owned); Spotify has gone wierd! Lots of tracks have a small musical note by them and refuse to play, lising "unsupported File Forma...
Community Legend
839 Views
1 replies
0 likes
Hi, i have a problem with Spotify for iPhone 6. I`m trying to sync all of my music to offline mode but it doesn`t work. I have organized all of my music in different playlist folders and when i try to sync one of these folders by tapping the "edit" b...
Hi, i have a problem with Spotify for iPhone 6. I`m trying to sync all of my music to offline mode but it doesn`t work. I have organized all of my music in different playlist folders and when i try t...
Roadie
959 Views
2 replies
0 likes
hii have make a premium mebership in the apple app store (6 months)and in my spotify app im still a free useri have reinstalled the app and try to logout / login but i m still a free usercan you help me ?
hi i have make a premium mebership in the apple app store (6 months) and in my spotify app im still a free user i have reinstalled the app and try to logout / login but i m still a free user ...
Casual Listener
1431 Views
2 replies
0 likes
Hi,for the last couple of days I couldn't get the app to open,it says waiting.I have tried to do a hard reboot and it did not work and I can't reinstall the app because the "x" doesn't appear on top of the app.I am able to download other apps,I have ...
Hi,for the last couple of days I couldn't get the app to open,it says waiting.I have tried to do a hard reboot and it did not work and I can't reinstall the app because the "x" doesn't appear on top ...
Casual Listener
1556 Views
2 replies
0 likes
Description Spotify will not sync local files to the phone. A more detailed description, using numbered steps 1. The computer (Windows 7 Enterprise, SP1) and the iPhone are on the same WLAN. It's marked as "trusted" in Windows. 2. The iPhone is liste...
Description Spotify will not sync local files to the phone. A more detailed description, using numbered steps 1. The computer (Windows 7 Enterprise, SP1) and the iPhone are on th...
Casual Listener
3949 Views
4 replies
0 likes
Hi, I had hundreds of songs starred in my starred playlist until recently, but suddenly the playlist is almost empty with only 1 song in it...I've seen that a few other people have had the same issue and it was resolved for them, but I'm not sure how...
Hi, I had hundreds of songs starred in my starred playlist until recently, but suddenly the playlist is almost empty with only 1 song in it...I've seen that a few other people have had the...
Spotify Legend
817 Views
3 replies
0 likes
Help! Spotify won't open on my iPhone 6 plus. I open the app and the screen turns black and closes. It works fine on my husbands iphone 6 but not on mine:(
Help! Spotify won't open on my iPhone 6 plus. I open the app and the screen turns black and closes. It works fine on my husbands iphone 6 but not on mine:(
Community Legend
2009 Views
1 replies
0 likes
I upgraded to ios8 on my iphone5 and now several songs out of my playlists won't play, even when I have them saved for offline listening. It gets to that song and just stops. Anyone have any fixes for this?
I upgraded to ios8 on my iphone5 and now several songs out of my playlists won't play, even when I have them saved for offline listening. It gets to that song and just stops. Anyone have any fixe...
Casual Listener
1075 Views
2 replies
0 likes
Everytime my battery runs out and my phone switches itself off when I turn it back on the Spotify App has logged out and I loose all of my offline playlists other than the local files. I have tried logging in with my username and password rather than...
Everytime my battery runs out and my phone switches itself off when I turn it back on the Spotify App has logged out and I loose all of my offline playlists other than the local files. I h...
Spotify
7195 Views
48 replies
0 likes
I'm unable to sync via wifi as I have no wifi at my Uni halls, how do I sync via USB?
I'm unable to sync via wifi as I have no wifi at my Uni halls, how do I sync via USB?
Roadie
3488 Views
2 replies
1 likes
Hi. I just installed the las version on iOS in my iPhone 5 and Spotify doesn't start. I have tried all the resets and recommendations listed on this forum but nothing work. Can somebody help me? Thanks!
Hi. I just installed the las version on iOS in my iPhone 5 and Spotify doesn't start. I have tried all the resets and recommendations listed on this forum but nothing work. Can somebody help me? Than...
Casual Listener
2258 Views
11 replies
0 likes
I have seemed to encounter a problem with my Spotify that is on my phone. Ever since updating to iOS 8 the Spotify has stopped working completely. I'd press on the icon and the spotify app begins to run but after a few seconds it stays frozen and the...
I have seemed to encounter a problem with my Spotify that is on my phone. Ever since updating to iOS 8 the Spotify has stopped working completely. I'd press on the icon and the spotify app begins to ...
Casual Listener
1213 Views
4 replies
0 likes
Every time I open the app on my iphone, it stays stuck on the spotify logo and eventually crashes. It's incredibly frustrating and has been doing this for awhile. I can use spotify on my computer but that's it. I've tried uninstalling and reinstallin...
Every time I open the app on my iphone, it stays stuck on the spotify logo and eventually crashes. It's incredibly frustrating and has been doing this for awhile. I can use spotify on my computer but...
Regular
485 Views
1 replies
0 likes
I always kind of enjoyed sharing what I was listening to via my iphone app, but now that section has entirely disappeared? Something change? Ive looked at all my settings. The app's public and the tunes show up in my Recent Activity feed... but no Sp...
I always kind of enjoyed sharing what I was listening to via my iphone app, but now that section has entirely disappeared? Something change? Ive looked at all my settings. The app's...
Casual Listener
810 Views
2 replies
0 likes
Only about 1 in every 5 or 6 playlists seem to load on iPad.I have the latest version of Spotify on iOS8 on the i0ad
Only about 1 in every 5 or 6 playlists seem to load on iPad. I have the latest version of Spotify on iOS8 on the i0ad
Newbie
1126 Views
2 replies
0 likes
I just purchased the premium and didn't realize it was going to charge me every month so i was trying to cancel it, but there is no "cancel your subscription" option on my subscription page like everyone is saying there is. i'm not sure if this is be...
I just purchased the premium and didn't realize it was going to charge me every month so i was trying to cancel it, but there is no "cancel your subscription" option on my subscription page like ever...
Community Legend
560 Views
1 replies
0 likes
Why is it that when I play music it sometimes plays on my iPad or my computer or my sisters phone when they are logged into it, and when I wanted to listen to music today it was playing on my sister iPhone and no mine she was controlling this how can...
Why is it that when I play music it sometimes plays on my iPad or my computer or my sisters phone when they are logged into it, and when I wanted to listen to music today it was playing on my sister ...
Community Legend
420 Views
1 replies
0 likes
How can I prevent Spotify on my IPod Touch from losing its place when I play tracks on Spotify on my desktop computer? It used to be that when I went back to my Ipod Touch, I could continue listening from where I left off the last time I was listenin...
How can I prevent Spotify on my IPod Touch from losing its place when I play tracks on Spotify on my desktop computer? It used to be that when I went back to my Ipod Touch, I could continue listening...
Community Legend
679 Views
1 replies
0 likes
