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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 399375 Views
  • 879 replies
  • 326 likes
  • 399375 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78912 Views
  • 124 replies
  • 32 likes
  • 78912 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18075 Views
  • 8 replies
  • 0 likes
  • 18075 Views
  • 8 replies
  • 0 likes

Solved!! IPhone app 1.0.0.3251: button "Add to playlist" not available when offline

HiSince app version 1.0.0.3251 on iphone 5 I noticed that the "Add to playlist" menu option from the "..." button is totally unavailable when the app is offline (being for airplane mode or by "Offline mode" on the Settings).This is totally unconvenie...

  • Music Fan
  • Hi Since app version 1.0.0.3251 on iphone 5 I noticed that the "Add to playlist" menu option from the "..." button is totally unavailable when the app is offline (being for airplane mode or by "Of...
  • Tonilou
  • Music Fan
  • 441 Views
  • 2 replies
  • 0 likes
  • 441 Views
  • 2 replies
  • 0 likes

Where are the artists single track releases?!

Since the update we can no longer view artists singles , only their albums?!Seems wrong!!Anyone else noticed this?

  • Regular
  • Since the update we can no longer view artists singles , only their albums?! Seems wrong!! Anyone else noticed this?
  • Peter__
  • Community Legend
  • 314 Views
  • 8 replies
  • 0 likes
  • 314 Views
  • 8 replies
  • 0 likes

Solved!! Repeat function on iPad

Can someone tell me (show with screen shot) where the repeat function is located on the iPad. Since the last upgrade I can't find it. Thanks in advance.

  • Casual Listener
  • Can someone tell me (show with screen shot) where the repeat function is located on the iPad. Since the last upgrade I can't find it.   Thanks in advance.
  • Zendo
  • Casual Listener
  • 6718 Views
  • 2 replies
  • 0 likes
  • 6718 Views
  • 2 replies
  • 0 likes

Syncing latest gen Ipod Nano with Spotify

I just got an ipod nano and cannot get Spotify to recognize it as a device. Should Spotify be able to see it, or is it not supported? If the former, any suggestions on what to do to get it to work? I have tried everything I can find on the subject, b...

  • Casual Listener
  • I just got an ipod nano and cannot get Spotify to recognize it as a device. Should Spotify be able to see it, or is it not supported? If the former, any suggestions on what to do to get it to work?...
  • Peter__
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Solved!! Bugs I've come across in Spotify V 1.0.0.3251 iOS (iPhone and iPod Touch only)

Here is a short description of the bugs I've come across in the latest version (20/04/2014) of Spotify for iOS (iPhone and iPod Touch only). Feel free to add any other bugs you've come across in the comments. NOTE: These are bugs I've encountered on ...

  • Music Fan
  • Here is a short description of the bugs I've come across in the latest version (20/04/2014) of Spotify for iOS (iPhone and iPod Touch only). Feel free to add any other bugs you've come across in the ...
  • Peter__
  • Community Legend
  • 574 Views
  • 4 replies
  • 0 likes
  • 574 Views
  • 4 replies
  • 0 likes

search icon

pressing the search icon only works occasionaly,& the keyboard wont appear.Also trying to save an album is hard work

  • Newbie
  • pressing the search icon only works occasionaly,& the keyboard wont appear. Also trying to save an album is hard work
  • mdewater
  • Community Legend
  • 479 Views
  • 2 replies
  • 0 likes
  • 479 Views
  • 2 replies
  • 0 likes

New spotify freaks out!

Ever since the new design I can't use spotify. It may work for a few songs but then it skips through the tracks and pauses and starts by itself. How can I fit this? I have deleted and redownloaded the program and it still happens! I have even reset m...

  • Visitor
  • Ever since the new design I can't use spotify. It may work for a few songs but then it skips through the tracks and pauses and starts by itself. How can I fit this? I have deleted and redownloaded th...
  • Peter__
  • Community Legend
  • 1812 Views
  • 1 replies
  • 0 likes
  • 1812 Views
  • 1 replies
  • 0 likes

How Does Spotify Sync? What is the Sync Priority? (PC / iPhone)

Hi.Can anyone clarify how the syncing works and what is the sync priority between multiple spotify applications? Is the time the playlist was edited the deciding factor, for overwriting, when an offiline device goes online? Will a playlist that was u...

  • Casual Listener
  • Hi.Can anyone clarify how the syncing works and what is the sync priority between multiple spotify applications? Is the time the playlist was edited the deciding factor, for overwriting, when an...
  • Peter__
  • Community Legend
  • 732 Views
  • 1 replies
  • 0 likes
  • 732 Views
  • 1 replies
  • 0 likes

Slow and ugly

I have been using Spotify Premium for a year now. I was very happy with how it worked and looked. Last update ruined it all. The app works slow and doesn't look premium anymore. C'mon Spotify. Who came out with the idea of oval shaped artwork? Or Shu...

  • Newbie
  • I have been using Spotify Premium for a year now. I was very happy with how it worked and looked. Last update ruined it all. The app works slow and doesn't look premium anymore. C'mon Spotify. Who ca...
  • Peter__
  • Community Legend
  • 251 Views
  • 1 replies
  • 1 likes
  • 251 Views
  • 1 replies
  • 1 likes

New Spotify Design

If i had known what the new spotify design was going to be like for the iphone app, i would have never have updated it. they are serval problems with it. I. It keeps crashing all the time 2. it is so slow now to change songs. 3. it takes for ever to ...

  • Newbie
  • If i had known what the new spotify design was going to be like for the iphone app, i would have never have updated it. they are serval problems with it.   I. It keeps crashing all the time ...
  • Peter__
  • Community Legend
  • 295 Views
  • 1 replies
  • 1 likes
  • 295 Views
  • 1 replies
  • 1 likes

It's still happening!!

The original post I've seen about the Spotify app crashing was months ago, 7 months to be exact. It's happening to me now!!! I can't even use the app. I cancelled my monthly subscription. What's the point in paying for it monthly if I can't even use ...

  • Newbie
  • The original post I've seen about the Spotify app crashing was months ago, 7 months to be exact. It's happening to me now!!! I can't even use the app. I cancelled my monthly subscription. What's the ...
  • Peter__
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Streaming to wrong device

Hey there, we have two connected devices. With the former version, if you start playing a song of one device the music stopped on th other. That's ok. But now if listening to music on device one and someone (logged into the same account) try to start...

  • Casual Listener
  • Hey there, we have two connected devices. With the former version, if you start playing a song of one device the music stopped on th other. That's ok. But now if listening to music on device one an...
  • Yessgo
  • Casual Listener
  • 4843 Views
  • 4 replies
  • 0 likes
  • 4843 Views
  • 4 replies
  • 0 likes

Waiting for S to sync with nano...where is the sync button?

Ok... please help. Why is their not a 'sync button' in the program like itunes has? can i speak to the designer? Are you mad for not putting the simple piece of design in the setup. If Itune has it their must be a good reason. Ive waited too long for...

  • Visitor
  •   Ok... please help. Why is their not a 'sync button' in the program like itunes has? can i speak to the designer? Are you mad for not   putting the simple piece of design in the setu...
  • kfiasche
  • Casual Listener
  • 470 Views
  • 4 replies
  • 1 likes
  • 470 Views
  • 4 replies
  • 1 likes

iOS app screwed up

I've had this happen on two different iPhones (5 and 5S) and iPad Mini Retina today. I'll be playing a song and it will randomly skip to another song. As if someone else is playing my playlist and changing the song. Then I was playing on a Bluetooth ...

  • Casual Listener
  • I've had this happen on two different iPhones (5 and 5S) and iPad Mini Retina today. I'll be playing a song and it will randomly skip to another song. As if someone else is playing my playlist and ch...
  • Peter__
  • Community Legend
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes

Shuffle problem with iPhone

I like to use shuffle, in all off my playlists, but when I'm using Spotify on my iPhone 4S, and I'm shuffelin, but I want to listen to one particular song, I find the song, listen to it, and I'm expecting the shuffle to still be on, like after the so...

  • Newbie
  • I like to use shuffle, in all off my playlists, but when I'm using Spotify on my iPhone 4S, and I'm shuffelin, but I want to listen to one particular song, I find the song, listen to it, and I'm...
  • Peter__
  • Community Legend
  • 458 Views
  • 2 replies
  • 0 likes
  • 458 Views
  • 2 replies
  • 0 likes

25 seconds lag before u can advance to next song

Following the latest pushed Spotify update it takes more than 25 seconds before you are able to advance to next/previous song. It used to be instantly swapping the screening to right or left. iPHONE iOS 7.1

  • Newbie
  • Following the latest pushed Spotify update it takes more than 25 seconds before you are able to advance to next/previous song. It used to be instantly swapping the screening to right or left. iPHONE ...
  • Peter__
  • Community Legend
  • 393 Views
  • 4 replies
  • 1 likes
  • 393 Views
  • 4 replies
  • 1 likes

How to move from Unlimited to Premium without using a Credit Card

I used a $10 gift card. And said that I had unlimited. But I want Premium. What should I do if I don't hava credit Card.

  • Regular
  • I used a $10 gift card. And said that I had unlimited. But I want Premium. What should I do if I don't hava credit Card.
  • Peter__
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

1.0 update uses cell data instead of playing offline playlists

So I notice that when using the app in offline mode it seems much better. I believe that when playing back tracks from your offline playlist and when you are on cell data the app is retrieving tracks and artwork from the cloud as opposed to using the...

  • Regular
  • So I notice that when using the app in offline mode it seems much better. I believe that when playing back tracks from your offline playlist and when you are on cell data the app is retrieving tracks...
  • stevengupta
  • Regular
  • 400 Views
  • 4 replies
  • 1 likes
  • 400 Views
  • 4 replies
  • 1 likes

iOS Offline Mode quality? MiniBMW Y-Cable quality AWFUL

What quality is on Offline mode?? I wanted to use this in my Mini (BMW) Clubman, but the quality coming through the Y-Cable is dreadful. I know its a slim chance, but anyone else have/had this issue?

  • Regular
  • What quality is on Offline mode??   I wanted to use this in my Mini (BMW) Clubman, but the quality coming through the Y-Cable is dreadful.  I know its a slim chance, but anyone else hav...
  • Peter__
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Following Spotify Users on Facebook

Hi there, I have just installed the Spotify App on my iPhone, however I can't seem to find any of my friends who use Spotify with their Facebook? My Friend has a playlist he wants me to follow, but when I do a search for his profile on my iPhone, I c...

  • Newbie
  • Hi there,   I have just installed the Spotify App on my iPhone, however I can't seem to find any of my friends who use Spotify with their Facebook?  My Friend has a playlist he wants me...
  • Peter__
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes