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Hey!
I'm always pleased to hear of folk making use of Offline Mode and I'm sorry it didn't quite work out for you on your recent visit to Spain. (Did you have a nice time!?)
I have personally experienced similar problems. I believe part of the issue is that 'Your Music' is a reasonably new feature and it might be that a few bugs still need to be ironed out. Feedback like yours can help us make the fab new feature better for everyone!
I'm hoping you're up for helping further by testing some stuff out with me. Do you think you could reinstall the Spotify app and then try syncing an album for offline use now that you're back at home and then entering Offline Mode to see if the issue still occurs over here?
Also, what kind of iPhone are you using and have you got the most recent firmware update?
Thanks again for helping to make Spotify the best app it can be. I don't really believe that anything can be flawless, but I know that is what we aim for here at Spotify. We get closer each day to providing the perfect listening experience with the most seemless and easy way to access it ever thanks to all our lovely customers.
I'll look out for your reply. 😉
Hello and thanks for your reply.
I reinstalled as you suggested and so far the problem has not replicated itself, so I will keep an eye on it.
I have an iphone 5 and I believe the firmware is up to do date.
Hey dude!
Thanks for getting back to me.
I had a feeling that might sort out the issue. Shame we couldn't get it sorted for whilst you were away though. Genuinely sorry about that.
I had the same issue on my 5s last week which was fixed by a reinstall. I'll look out for other Spotifyers experiencing similar issues and I'll log it as an issue if it appears to affect more than just us two!
Thanks again for your feedback. I'll be ready and waiting to help you if the issue happens again so be sure to let me know how you get on going forward.
All the very best. 🙂
Hello again.
Thanks for your help. I know it's not your fault, but it's a shame that reinstallation is required for these types of problems. It just means that the laborious task of resynching everything has to be done again.
Hello all.
Just an update to this. The exact same thing has happned all over again. Looks like it was a waste of time doing the re-install 😞
It seems to be a bug. When spotify is offline it cannot find the album contents of sync'd albums until it is temporarily put online.
Similar issue here as well.
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