Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
138419 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Hello, ever since I updated my iPhone to ios8 my Spotify has not opened at all I start it and it just crashes. I've tried literally everything and it won't work and I'm a premium user anyone have any solutions? Thanks!
Hello, ever since I updated my iPhone to ios8 my Spotify has not opened at all I start it and it just crashes. I've tried literally everything and it won't work and I'm a premium user anyone have any...
Community Legend
430 Views
2 replies
0 likes
I have spotify premium and the search function on both my ipad and iphone is not working. this is an issue specific to my account, i logged in with anothe account and the search funciton worked as usual. I have already tried logging out and back in, ...
I have spotify premium and the search function on both my ipad and iphone is not working. this is an issue specific to my account, i logged in with anothe account and the search funciton worked as us...
Community Legend
742 Views
2 replies
0 likes
I've always been subscribed to Premium and never had a problem, but for the last few weeks everything is playing on Shuffle? I don't know how to fix it, checked all FAQs and sent an email to Spotify WEEKS ago and had no reply. Totally dissatisfied wi...
I've always been subscribed to Premium and never had a problem, but for the last few weeks everything is playing on Shuffle? I don't know how to fix it, checked all FAQs and sent an email to Spotify ...
Community Legend
2840 Views
2 replies
2 likes
Cant connect with FB friends
Cant connect with FB friends
Community Legend
381 Views
1 replies
0 likes
I've tried restarting and reinstalling the app. Search function is completely inoperable.
I've tried restarting and reinstalling the app. Search function is completely inoperable.
Community Legend
687 Views
1 replies
0 likes
Hello, I've created a dozen or so custom radio stations with my premium account through my macbook desktop app, but they don't show up on my iPhone app. Why is that? thanks, csa
Hello, I've created a dozen or so custom radio stations with my premium account through my macbook desktop app, but they don't show up on my iPhone app. Why is that? thanks, c...
Casual Listener
501 Views
1 replies
0 likes
I want to transfer the music I already have downloaded on my iPhone and move it to Spotify so that way I can listen to all of my songs. I restarted my computer and I don't have Itunes on my computer anymore because I feel like I don't need it. Is the...
I want to transfer the music I already have downloaded on my iPhone and move it to Spotify so that way I can listen to all of my songs. I restarted my computer and I don't have Itunes on my computer ...
Community Legend
891 Views
1 replies
0 likes
Hi, after trying to install and uninstall spotify several times, i decided to restore my iphone 5s. But first backup your data. and set it up as new iphone. will work, works to me. I hope yours works too. Thanks.
Hi, after trying to install and uninstall spotify several times, i decided to restore my iphone 5s. But first backup your data. and set it up as new iphone. will work, works to me. I hope you...
358 Views
0 replies
0 likes
It's been a while now (few weeks I'd say) that the search function is randomly working/non working with most of the time getting the result"No results for..." although spotify is connected, up and running. (Plays and stream music from playlists)A fri...
It's been a while now (few weeks I'd say) that the search function is randomly working/non working with most of the time getting the result "No results for..." although spotify is connected, up and ...
352 Views
0 replies
0 likes
Fairly new user to Spotify CANADA. iOS7, iPhone5S, latest Spotify update done.... search does not work on my iphone whereas the searhc works perfectly well on my desktop (Windows 7). Examples "Bad Company" and "Aerosmith". Neither of these render res...
Fairly new user to Spotify CANADA. iOS7, iPhone5S, latest Spotify update done.... search does not work on my iphone whereas the searhc works perfectly well on my desktop (Windows 7). Examples "Bad Co...
360 Views
0 replies
0 likes
Hi, I have Spotify Premium in my Ipod Touch last generation. I`m trying to downolad playlists to listen them offline. The Ipod is plugged in to the power line and is set to never dissconect. The playlists are downloaded but doesn`t remain in the devi...
Hi, I have Spotify Premium in my Ipod Touch last generation. I`m trying to downolad playlists to listen them offline. The Ipod is plugged in to the power line and is set to never dissconect. The play...
Casual Listener
1269 Views
2 replies
0 likes
I got a new Ipod shuffle 4th gen today and I wanted to sync my spotify premium account playlists on my ipod but it keeps telling me to check the "enable disc use" on itunes but thats already on and I cant toggle it off and I'm stuck at that screen.
I got a new Ipod shuffle 4th gen today and I wanted to sync my spotify premium account playlists on my ipod but it keeps telling me to check the "enable disc use" on itunes but thats already on and I...
362 Views
0 replies
0 likes
Hi everyone, I latest version of Spotify on my iPhone 6 (i actually had the same problem last month on my iphone 4s). Even if i select normal quality in settings (about 96kbit/sec) I see that the app consumes a lot of data traffic. I tested it: 11 Me...
Hi everyone, I latest version of Spotify on my iPhone 6 (i actually had the same problem last month on my iphone 4s). Even if i select normal quality in settings (about 96k...
255 Views
0 replies
0 likes
My spotify does not launch anymore since iOS 8.0.2. got installed on my iPhone 5s. Deleting the app, downloading it again, turning my phone on and off again did not solve the problem.
My spotify does not launch anymore since iOS 8.0.2. got installed on my iPhone 5s. Deleting the app, downloading it again, turning my phone on and off again did not solve the problem.
Newbie
631 Views
4 replies
0 likes
On my laptop and iphone, I can go to any albums I have saved and listen to them. I cannot find my saved albums on my iupad......where are they?
On my laptop and iphone, I can go to any albums I have saved and listen to them. I cannot find my saved albums on my iupad......where are they?
Regular
10925 Views
10 replies
7 likes
Hello, I have been using Spotify on ipod with a premium account for about 2 months now (including the trial period). Everything was working fine, when a few days ago, the sound stopped working. I can play my itunes music on the ipod, but with Spotify...
Hello, I have been using Spotify on ipod with a premium account for about 2 months now (including the trial period). Everything was working fine, when a few days ago, the sound stopped wor...
Spotify
648 Views
3 replies
0 likes
The app just crashes at the startup screen since like last week. Ive tried reinstalling, holding the home and power button, but nothing seems to work. Help please
The app just crashes at the startup screen since like last week. Ive tried reinstalling, holding the home and power button, but nothing seems to work. Help please
Spotify
466 Views
1 replies
0 likes
for the past weekend my spotify app has crashed everytime i tried to open it. It never opens. I wil press it then it would crash and reopen and then crash again. I dont uderstand what I did to cause this. IVe tried every possibel way to fix it throug...
for the past weekend my spotify app has crashed everytime i tried to open it. It never opens. I wil press it then it would crash and reopen and then crash again. I dont uderstand what I did to cause ...
Newbie
488 Views
2 replies
0 likes
I have not been abLe to use spotify since I upgrated to the new iOS 3 weeks ago. I have the latest version, have reinstalled, and nothing! It crashes every time. Pls help!
I have not been abLe to use spotify since I upgrated to the new iOS 3 weeks ago. I have the latest version, have reinstalled, and nothing! It crashes every time. Pls help!
Spotify Star
558 Views
1 replies
0 likes
I connected my mac and my iphone to the same wifi and still not gettiing my iphone to show in the "devices" in spotify app. I even tried to connect it through the USB cable and still the same problem. Also, my iphone was turned on all the time on the...
I connected my mac and my iphone to the same wifi and still not gettiing my iphone to show in the "devices" in spotify app. I even tried to connect it through the USB cable and still the same problem...
Newbie
9409 Views
14 replies
0 likes
