Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

228197 Views

53 replies

13 likes

  • 228197 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152383 Views

507 replies

108 likes

  • 152383 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106552 Views

19 replies

38 likes

  • 106552 Views
  • 19 replies
  • 38 likes

My synchronisation icon (my albums area) turned grey, why ?

Hello Community, My albums are not synchronisating anymore, the "arrow icon" turned grey (VS green) for the last albums i have added. What can I do ? Thanks for your help, A french user,Xavier

Newbie

Hello Community,   My albums are not synchronisating anymore, the "arrow icon" turned grey (VS green) for the last albums i have added. What can I do ?   Thanks for your help, A...

jeremygoh

Community Legend

816 Views

1 replies

0 likes

Albums
synchronisation
  • 816 Views
  • 1 replies
  • 0 likes

Search bug

I have tried to search for songs by using the search option in spotify. (iPhone 5) But when i tap on the suggestions that pops up, the app restarts and goes back to my main screen on the phone. Everytime i do this, it does the same. Please do somethi...

Newbie

I have tried to search for songs by using the search option in spotify. (iPhone 5) But when i tap on the suggestions that pops up, the app restarts and goes back to my main screen on the phone. Every...

jeremygoh

Community Legend

828 Views

1 replies

0 likes

  • 828 Views
  • 1 replies
  • 0 likes

No songs on iPhone

Hello, I've downloaded playlists onto my ipad which I can play offline, these playlists are available on my phone online but not offline. They are just greyed off on my phone and say 'unable to play offline, need to go online. Even when I download pl...

Newbie

Hello, I've downloaded playlists onto my ipad which I can play offline, these playlists are available on my phone online but not offline. They are just greyed off on my phone and say 'unable to...

user-removed

Not applicable

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

[Bug Report] Spotify stops playing music when playing online radio and iPhone locks

When listening to online radios and the iPhone locks, the next music always freezes in 10'', no meter how many times I skip a music. All controls in lockscreen doesn't respond and the music-time bar stills counting, requiring me to unlock the iPhone ...

Newbie

When listening to online radios and the iPhone locks, the next music always freezes in 10'', no meter how many times I skip a music. All controls in lockscreen doesn't respond and the music-time bar ...

philgin

Visitor

640 Views

2 replies

0 likes

  • 640 Views
  • 2 replies
  • 0 likes

Syncing offline playlist

I've recently gotten spotify premium and I've been trying to sync a playlist offline yet every time i do it, it abruptly stops syncing at around 600 songs, i've deleted and downloaded the app and started over again 3 times yet each time the amount of...

Newbie

I've recently gotten spotify premium and I've been trying to sync a playlist offline yet every time i do it, it abruptly stops syncing at around 600 songs, i've deleted and downloaded the app and sta...

Jason

Spotify Legend

657 Views

1 replies

0 likes

  • 657 Views
  • 1 replies
  • 0 likes

Solved!! Spotify is closing randomly on iPhone

At genuinely random times spotify crashes and when I click on the app again it goes back to a page I had on hours before. This happens a few times a day. I'm also new and in premium trial but am probably going to switch to actual premium after trial

Newbie

At genuinely random times spotify crashes and when I click on the app again it goes back to a page I had on hours before. This happens a few times a day. I'm also new and in premium trial but am prob...

jeremygoh

Community Legend

32317 Views

3 replies

0 likes

  • 32317 Views
  • 3 replies
  • 0 likes

Solved!! [Bug] [iOS] [iPhone] now playing bar hides playlist items

Hello everyone I think I've got a bug on iOS. I try to be as detailed as possible. So technical information is as follows: Device: iPhone 5C (ME499DN/A OS: iOS 7.1.2 (11D257) Spotify: 1.4.1.4 Bug description: If you play a song a small bar appears on...

Casual Listener

Hello everyone 😃   I think I've got a bug on iOS. I try to be as detailed as possible. So technical information is as follows:   Device: iPhone 5C (ME499DN/A OS: iOS 7.1.2 (11D25...

anruid

Casual Listener

5151 Views

8 replies

0 likes

bug
hidden
iOS
iphone
Now playing
  • 5151 Views
  • 8 replies
  • 0 likes

Unable to use filtering/sorting feature

I am using Spotify via mobile and this update says there should be a feature to filter/sort your music,but I am unable to locate this or find it. I am running IOS 7.0.4 so I do not know if this is the issue, but I have friends that are able to use it...

Newbie

I am using Spotify via mobile and this update says there should be a feature to filter/sort your music,but I am unable to locate this or find it. I am running IOS 7.0.4 so I do not know if this is th...

becohen08

Casual Listener

1207 Views

3 replies

0 likes

filtering
sorting
  • 1207 Views
  • 3 replies
  • 0 likes

Playing songs not available in the spotify library

I am very close to dumping itunes and moving exclusively to Spotify. I have one issue preventing it and can't seem to find a solution. I have a few songs that friends and I have created in itunes that obviously aren't available natively in spotify - ...

Newbie

I am very close to dumping itunes and moving exclusively to Spotify.  I have one issue preventing it and can't seem to find a solution.   I have a few songs that friends and I have crea...

CanonEx

Newbie

1252 Views

2 replies

0 likes

  • 1252 Views
  • 2 replies
  • 0 likes

Solved!! Spotify App gone after the last update (iPhone 5s)

Hey friends, after the last update of Spotify, the App has magically disappeared from the Apps on my phone. It's just gone. When I search for it on the App Store it says it's installed. When I click "open" nothing happens. Help, I am lost without mus...

Casual Listener

Hey friends,   after the last update of Spotify, the App has magically disappeared from the Apps on my phone. It's just gone. When I search for it on the App Store it says it's installed. Wh...

fraufau

Casual Listener

1789 Views

1 replies

0 likes

  • 1789 Views
  • 1 replies
  • 0 likes

playlist

hello everybody, how can i let my playlist get pubblic? i don't undestand!

Visitor

hello everybody, how can i let my playlist get pubblic? i don't undestand!

Peter__

Community Legend

472 Views

3 replies

0 likes

  • 472 Views
  • 3 replies
  • 0 likes

Activity feed

hello everybody, i have a problem with my feed. how can i put in it what i'm listening to? Thanks

Visitor

hello everybody, i have a problem with my feed. how can i put in it what i'm listening to? Thanks

Jason

Spotify Legend

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Unable to send Message on Spotify

sorry guys, i'm new...anybody of you knows why when i try to send a message on the left of the main screen of spotify tutorial says that is not possible to send it? What's tutorial?? Why can't i sende my messages? Thank you in advance

Visitor

sorry guys, i'm new...anybody of you knows why when i try to send a message on the left of the main screen of spotify tutorial says that is not possible to send it? What's tutorial?? Why can't ...

jeremygoh

Community Legend

749 Views

1 replies

0 likes

  • 749 Views
  • 1 replies
  • 0 likes

The queue plays only several songs from the downloaded playlist

Hi everybody, I have a playlist with more than 100 songs which I need for party at home but when I press Shuffle button and look to the queue there are only 30 or 40 of them. When the last song of these automatically chosen 40 is over, the music just...

Newbie

Hi everybody,   I have a playlist with more than 100 songs which I need for party at home but when I press Shuffle button and look to the queue there are only 30 or 40 of them. When the last...

Joe

Community Legend

724 Views

1 replies

0 likes

  • 724 Views
  • 1 replies
  • 0 likes

iPad controllig iPhone? Wierd..

So, here is whats happening. Both iPad and iPhone connected to the same Wifi. Playing spotify on my iPhone. Then i want to switch to start playing on my ipad instead because i want my phone for something else. But the iPad starts acting like some kin...

Casual Listener

So, here is whats happening. Both iPad and iPhone connected to the same Wifi. Playing spotify on my iPhone. Then i want to switch to start playing on my ipad instead because i want my phone for somet...

Fred

Community Legend

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

Syncing and offline issue

Hi, My iphone will not sync or d/l any tracks so they're available offline. Now all the tracks that were previsouly available offline no longer are either. I have over 2gb of space on my phone. Thanks

Newbie

Hi,    My iphone will not sync or d/l any tracks so they're available offline. Now all the tracks that were previsouly available offline no longer are either. I have over 2gb of space o...

jeremygoh

Community Legend

496 Views

3 replies

0 likes

  • 496 Views
  • 3 replies
  • 0 likes

iPhone Spotify in Landscape Orientation

Is there any plans to have Spotify's layout switch when the iPhone is in landscape orientation just like it does on Android?

Newbie

Is there any plans to have Spotify's layout switch when the iPhone is in landscape orientation just like it does on Android?

Josh

Community Legend

1140 Views

1 replies

3 likes

  • 1140 Views
  • 1 replies
  • 3 likes

Import a Windows media player playlist into spotify

HiI am trying to work out how to convert a windows media player playlist and import it to spotify so that I can stream the same playlist from the spotify server. So essentially, something that would look up the songs in my playlist on spotify and cre...

Regular

Hi I am trying to work out how to convert a windows media player playlist and import it to spotify so that I can stream the same playlist from the spotify server. So essentially, something tha...

bzite

Roadie

9860 Views

1 replies

0 likes

  • 9860 Views
  • 1 replies
  • 0 likes

How to disable the 3G/4G warning on IOS

I want to use IOS version of Spotify on-line, but only on Wifi, To achive this I have disabled on the IOS level access to Celluar data as IOS calls it. Now I have the problem everytime I start spotify I have to click away the warning a few times. So ...

Music Fan

I want to use IOS version of Spotify on-line, but only on Wifi,   To achive this I have disabled on the IOS level access to Celluar data as IOS calls it. Now I have the problem everytime I...

taw6

Music Fan

521 Views

2 replies

0 likes

  • 521 Views
  • 2 replies
  • 0 likes

Left panel freezes after adding song to playlist Opciones

Hi everyone, I have an annoying bug on my iPad mini retina : I use the search function to add a song to a playlist, then when I found it I add it from the left panel of spotify (the one with top hits, titles...). It works, but then when I do a new se...

Casual Listener

Hi everyone, I have an annoying bug on my iPad mini retina : I use the search function to add a song to a playlist, then when I found it I add it from the left panel of spotify (the one with top hits...

jeremygoh

Community Legend

649 Views

1 replies

0 likes

  • 649 Views
  • 1 replies
  • 0 likes