Saved albums disappear at restart

Reply

Saved albums disappear at restart

bigdaniel
Music Fan
Hello,

I use an iPhone 5 with iOS 8.1 and Spotify 1.9.0.2744

When I save an album to My Music and start Spotify for the next time, the album isn't anymore in My Music. I also synced the album to offline mode, but it's still the same problem. Reinstalling the app also doesn't work.

Does anybody have an idea to solve the problem? Is there a limit for saving albums?
9 Replies

Re: Saved albums disappear at restart

MichaelW
Community Legend

Hi there,
Welcome at the Spotify Community!

 

You may have up to 3,333 tracks saved for offline use. Could you please check if this is not the case for you?

As far as I know you may have lots of albums, so that is not the problem I think.

I'll notify our iOS Expert @Daniel @MattSuda for you.

Re: Saved albums disappear at restart

Daniel
Community Legend

@MichaelW wrote:

Hi there,
Welcome at the Spotify Community!

 

You may have up to 3,333 tracks saved for offline use. Could you please check if this is not the case for you?

As far as I know you may have lots of albums, so that is not the problem I think.

I'll notify our iOS Expert @Daniel for you.


iOS.... Eek 😉

 


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: Saved albums disappear at restart

MichaelW
Community Legend

Woeps, all those experts are confusing me LOL.

 

Well.. @MattSuda it's your call 😛

Re: Saved albums disappear at restart

bigdaniel
Music Fan
I counted:

630 playlists
0 songs of the playlists are saved for offline use

620 albums saved in My Music
12 of them are saved offline
That's 133 offline songs

Re: Saved albums disappear at restart

MattSuda
Community Legend

Hmmm... not sure what the problem is

 

sorry =(

Re: Saved albums disappear at restart

bigdaniel
Music Fan
I tried something else:

I deleted an album from My Music and added another one. When I restart the app, the new added album is still in My Music. But when I add another album and restart the app, it disappeared.

So is there a limit for saving albums or songs in My Music? (Not offline)

Another problem:
I can still add albums at the desktop software, but I can't see them at the app.

Re: Saved albums disappear at restart

MattSuda
Community Legend

"Your Music" is currently limited to 10,000 songs.

 

You said you have around 400 albums? That might be why if it all adds up to around 10,000 songs.

Re: Saved albums disappear at restart

bigdaniel
Music Fan
I have around 620 albums, so I think the 10.000 songs limit is the problem.

Is there any possibility to raise this limit?

Otherwise I have to clear My Music a little bit.

Thank you for your help!

Re: Saved albums disappear at restart

MattSuda
Community Legend

Currently it is not possible to raise the limit.

 

Hopefully one day Spotify will increase this limit.

SUGGESTED POSTS