Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 52712 Views
  • 16 replies
  • 36 likes
  • 52712 Views
  • 16 replies
  • 36 likes

Starred Playlist

Spotify keeps playing the same old songs over and over. It doesn't matter how many new "starred" added with the newer version. It only plays the old version of Fav songs. Even in the radio, it keeps playing the same artists, even if I go to adifferen...

  • Newbie
  • Spotify keeps playing the same old songs over and over. It doesn't matter how many new "starred" added with the newer version. It only plays the old version of Fav songs. Even in the radio, it keeps ...
  • Grace
  • Spotify
  • 269 Views
  • 2 replies
  • 0 likes
  • 269 Views
  • 2 replies
  • 0 likes

iOS 7.0.4 Spotify won't open

Since I installed the latest update, Spotify won't load. Under the icon it says "waiting". I've tried restarting the iphone5 to no avail. I've also reset the settings of the phone.I can't uninstall the app because it won't let me: the little x that a...

  • Regular
  • Since I installed the latest update, Spotify won't load. Under the icon it says "waiting". I've tried restarting the iphone5 to no avail. I've also reset the settings of the phone.I can't uninstall t...
  • arjun2k4
  • Casual Listener
  • 2585 Views
  • 11 replies
  • 0 likes
  • 2585 Views
  • 11 replies
  • 0 likes

Spotify won't open in iPhone

I try to open my Spotify app in my iPhone but it won't, it just shows the logo against a black screen and never loads. I tried refreshing the app and deleting it and redownloading it. What should I do?

  • Newbie
  • I try to open my Spotify app in my iPhone but it won't, it just shows the logo against a black screen and never loads. I tried refreshing the app and deleting it and redownloading it. What should I d...
  • arjun2k4
  • Casual Listener
  • 7959 Views
  • 11 replies
  • 5 likes
  • 7959 Views
  • 11 replies
  • 5 likes

Solved!! Search function on iOS 8.0.2, Spotify for iPad: limited?

I'm wondering about the search function within the Spotify app for iOS 8.0.2 on my iPad:Can I no longer type in a search command that will search the entire data base of Spotify on the web?Whatever I type into the search bar, no matter how famous a s...

  • Casual Listener
  • I'm wondering about the search function within the Spotify app for iOS 8.0.2 on my iPad: Can I no longer type in a search command that will search the entire data base of Spotify on the web? What...
  • vfvandijk
  • Casual Listener
  • 624 Views
  • 2 replies
  • 0 likes
  • 624 Views
  • 2 replies
  • 0 likes

Sharing a song in Spotify

Help,help, help. When will this feature return. I am not a user of Facebook or Twitter, neither are my friends that are on spotify. The greatest feature of Spotify was being able to instantly share music through whatever device I was using, I am now ...

  • Casual Listener
  • Help,help, help. When will this feature return. I am not a user of Facebook or Twitter, neither are my friends that are on spotify. The greatest feature of Spotify was being able to instantly shar...
  • Peter__
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

offline

Hi. I have premium account and I like to download my music, but for some of my song are downloaded, others not. I am using iOS8 and I have my account registered in another two iPhones. Any idea what could be happening? Thanks.

  • Casual Listener
  • Hi.  I have premium account and I like to download my music, but for some of my song are downloaded, others not.  I am using iOS8 and I have my account registered in another two iPhones. &n...
  • Peter__
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • Offline playlists unavailable
  • 305 Views
  • 1 replies
  • 0 likes

all my saved music has disappeared from my htc and my iphone. over a years worth of saved music.

Over a year's worth of saved music gone. I'm devastated. Why has this happened and how can I recover my playlists, starred songs etc? I hope there is a solution as I have a high opinion of spotify and in all honesty my opinion is going down

  • Newbie
  • Over a year's worth of saved music gone. I'm devastated. Why has this happened and how can I recover my playlists, starred songs etc? I hope there is a solution as I have a high opinion of spotify an...
  • Peter__
  • Community Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

All music available offline without setting 'Available Offline' - bug?

From my understanding you have to flip the 'Available offline' switch on an album in 'Your Music' for it to be available offline but it seems like EVERY single song in 'Your Music' has downloaded automatically for me, i tested this by saving a new al...

  • Newbie
  • From my understanding you have to flip the 'Available offline' switch on an album in 'Your Music' for it to be available offline but it seems like EVERY single song in 'Your Music' has downloaded aut...
  • Peter__
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

iPhone app crashes at commercials

I use the free version of Spotify, and it keeps crashing every time a commercial comes up. I tried deleting and installing the app, and that didn't fix anything. This happened on a 4S, and then I upgraded to a 6, and it still happens. Anyone experien...

  • Casual Listener
  • I use the free version of Spotify, and it keeps crashing every time a commercial comes up. I tried deleting and installing the app, and that didn't fix anything.   This happened on a 4S...
  • Peter__
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Radio won't work

I pay for the premium prescription but I constantly have issues. I'm to the point where I am going to cancel my account completely. I have tried to access the radio and every single station I tried said the station wasn't available and try another......

  • Newbie
  • I pay for the premium prescription but I constantly have issues. I'm to the point where I am going to cancel my account completely. I have tried to access the radio and every single station I tried s...
  • Peter__
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Can´t make album to offline

Hi, using Spotify on iOS 8.0.2 on iPhone 4S. Still have deleted and re-install App from Store. rounfabout 4GB free Space on device. I want to make a album to offline-Medium. Playlist does work.Can switch the button but nothing happens else. Nothing w...

  • Casual Listener
  • Hi,   using Spotify on iOS 8.0.2 on iPhone 4S. Still have deleted and re-install App from Store. rounfabout 4GB free Space on device.   I want to make a album to offline-Medium....
  • SyncMasta
  • Casual Listener
  • 295 Views
  • 4 replies
  • 0 likes
  • 295 Views
  • 4 replies
  • 0 likes

saving an album

I haven't saved an entire album to my spotify play list on my iPad while and I fogot how to do it. Totally spaced it. . . HELP! Just tell me what buttons to push. . . .

  • Newbie
  • I haven't saved an entire album to my spotify play list  on my iPad while and I fogot how to do it.  Totally spaced it. . . HELP!  Just tell me what buttons to push. . . .
  • MichaelW
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Will not continue when I try to signup for premium

i have tried numerous attempts to upgrade can't complete. When I click on payment option the continue tab will not light up and won't advance to where I can enter my information. my credit card is not a problem ... its on your end. And I'm frustrated...

  • Newbie
  • i have tried numerous attempts to upgrade can't complete. When I click on payment option the continue tab will not light up and won't advance to where I can enter my information. my credit card is ...
  • Teresa
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Solved!! Twitter gone from new iOS?

Just started using my iphone 6 and I can no longer post to twitter...when I went into "social", there's only Facebook listed. Where did Twitter go? Or is there another way to connect the accounts?

  • Regular
  • Just started using my iphone 6 and I can no longer post to twitter...when I went into "social", there's only Facebook listed. Where did Twitter go? Or is there another way to connect the accounts?
  • jakopz
  • Regular
  • 1794 Views
  • 4 replies
  • 0 likes
  • 1794 Views
  • 4 replies
  • 0 likes

Solved!! Playlist songs playing in random order.

I have made a playlist for a spinning class. I assumed if I played the first song on the list when it finished the second song would begin. But it doesn't. I am apparently missing something about making a playlist. What is it?thanks

  • Casual Listener
  • I have made a playlist for a spinning class. I assumed if I played the first song on the list when it finished the second song would begin. But it doesn't. I am apparently missing something about ...
  • danielwittkopp
  • Casual Listener
  • 6831 Views
  • 2 replies
  • 0 likes
  • 6831 Views
  • 2 replies
  • 0 likes

cant find spotify on my iphone

When i try to sign up for free spotify it says its already installed on my iphone 6. There is no icon so i cant access it. How do I g et on????

  • Newbie
  • When i try to sign up for free spotify it says its already installed on my iphone 6.  There is no icon so i cant access it.  How do I g et on????
  • MichaelW
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

How do I keep an iPhone connected to Spotify Connect?

Hi everyone,I've got an old iPhone that I connected to a pair of speakers so I can play music via Spotify Connect in that room. Unfortunately, the iPhone just as my current iPhone keeps disconnecting from Spotify Connect. Probably something to do wit...

  • Casual Listener
  • Hi everyone, I've got an old iPhone that I connected to a pair of speakers so I can play music via Spotify Connect in that room. Unfortunately, the iPhone just as my current iPhone keeps disconnec...
  • philipp_hh
  • Casual Listener
  • 980 Views
  • 1 replies
  • 0 likes
  • 980 Views
  • 1 replies
  • 0 likes

Can't play any songs on iPod touch 4th gen

I can´t play any songs on my Ipod Touch 4G. I have Spotify Premium, and the necessary IOS, and it worked up until a couple of days ago... I can log into Spotify, I can find songs, I can set them to play, but then it just stops... the screen shows the...

  • Casual Listener
  • I can´t play any songs on my Ipod Touch 4G.   I have Spotify Premium, and the necessary IOS, and it worked up until a couple of days ago...   I can log into Spotify, I can find song...
  • nfonrose
  • Newbie
  • 1378 Views
  • 2 replies
  • 0 likes
  • 1378 Views
  • 2 replies
  • 0 likes

Have Spotify Premium on ipod touch 4, "available offline" isn't working

I've had Spotify Premium on my iPod Touch 4 for a couple of months now, and in the last couple of weeks, all music I've made available offline, has..... not been available offline. If I don't have a wi-fi signal, and I make a selection under Albums o...

  • Newbie
  • I've had Spotify Premium on my iPod Touch 4 for a couple of months now, and in the last couple of weeks, all music I've made available offline, has..... not been available offline.  If I don't h...
  • 352 Views
  • 0 replies
  • 0 likes
  • 352 Views
  • 0 replies
  • 0 likes