Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 73536 Views
  • 16 replies
  • 37 likes
  • 73536 Views
  • 16 replies
  • 37 likes

disconnecting spotify from my facebook on my iphone

I want to disconnect my (own) facebook from spotify on my iphone. My wife pays for premium user status and I want my phone to be one of the devices attached to her facebook account, however on my iphone it automatically connects to my facebook and I ...

  • Newbie
  • I want to disconnect my (own) facebook from spotify on my iphone. My wife pays for premium user status and I want my phone to be one of the devices attached to her facebook account, however on my iph...
  • Grace
  • Spotify
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

downloading local files to i-phone

I never received a reply to previous question, so I thought I'd try again... I burned the Squirrel Nut Zippers Hot onto my computer, it is synced to Spotify, but I can only play it on my computer. I have synced my phone with Spotify on my computer, w...

  • Regular
  • I never received a reply to previous question, so I thought I'd try again...   I burned the  Squirrel Nut Zippers Hot onto my computer, it is synced to Spotify, but I can only play it o...
  • TLCONRAD
  • Regular
  • 1020 Views
  • 2 replies
  • 0 likes
  • local files on iphone
  • 1020 Views
  • 2 replies
  • 0 likes

Bug in search history

Swiping left on a single item in the search history in order to reveal a delete button works about 1% of the time. Usually there is no response.iOS 8.1, iPhone 6

  • Casual Listener
  • Swiping left on a single item in the search history in order to reveal a delete button works about 1% of the time. Usually there is no response. iOS 8.1, iPhone 6
  • meahtenoha
  • Spotify
  • 944 Views
  • 5 replies
  • 0 likes
  • 944 Views
  • 5 replies
  • 0 likes

Offline problem

Hi everyone,I had a list of tunes available offline. I downloaded a few more tunes which were not made available offline so I deactivated the offline mode to go back ok it, I thought it would make those songs available. But it didn't, and now only 4 ...

  • Casual Listener
  • Hi everyone, I had a list of tunes available offline. I downloaded a few more tunes which were not made available offline so I deactivated the offline mode to go back ok it, I thought it would mak...
  • Peter__
  • Community Legend
  • 903 Views
  • 4 replies
  • 0 likes
  • 903 Views
  • 4 replies
  • 0 likes

Tracks under Artists not loading offline

My mobile premium iphone app had been working great until as of late. I have a bunch of artists synced offline to my phone. However, I couldn't choose to play any of these songs within the artist section. However, I can shuffle play all my synced mus...

  • Casual Listener
  • My mobile premium iphone app had been working great until as of late. I have a bunch of artists synced offline to my phone. However, I couldn't choose to play any of these songs within the artist sec...
  • Peter__
  • Community Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Spotify: My story for change

Hello! I have registered a new account just for this forum (I don't want to connect my main account to a forum board). I'm a premium subscriber and have been now for over 2 years. It took me a while to get used to Spotify, I'll be honest with you the...

  • Visitor
  • Hello!   I have registered a new account just for this forum (I don't want to connect my main account to a forum board). I'm a premium subscriber and have been now for over 2 years. It took ...
  • smidny
  • Roadie
  • 1400 Views
  • 4 replies
  • 0 likes
  • 1400 Views
  • 4 replies
  • 0 likes

Problems syncing songs on my phone

I have problems syncing songs on my iPhone5s. Some weeks ago it just didnt work anymore.. tried all the things I found on Internett but nothing has worked so far... What to do?

  • Casual Listener
  • I have problems syncing songs on my iPhone5s. Some weeks ago it just didnt work anymore.. tried all the things I found on Internett but nothing has worked so far... What to do? 
  • Ainahk
  • Casual Listener
  • 522 Views
  • 3 replies
  • 0 likes
  • 522 Views
  • 3 replies
  • 0 likes

disable spotify on lock screen iPhone

Is there some way to disable spotify from my lock screen on the iPhone? Upgraded to Premium and it controls my lock screen now. I think it should be me who's controlling it and not a 3rd party. Any ideas?

  • Casual Listener
  • Is there some way to disable spotify from my lock screen on the iPhone? Upgraded to Premium and it controls my lock screen now. I think it should be me who's controlling it and not a 3rd party. Any i...
  • ma-abo
  • Newbie
  • 21235 Views
  • 5 replies
  • 1 likes
  • 21235 Views
  • 5 replies
  • 1 likes

Bug with Spotify Connect with Synchronisation while adding songs to playlist

Hi,first of all: thank you for the great function of controlling the playlist by spotify connect.I am using an iPad and an iPhone. My iPad is the main spotify client which plays music at a party. With my iPhone I modify the playlist during the party....

  • Casual Listener
  • Hi, first of all: thank you for the great function of controlling the playlist by spotify connect. I am using an iPad and an iPhone. My iPad is the main spotify client which plays music at a part...
  • besquare
  • Casual Listener
  • 941 Views
  • 5 replies
  • 0 likes
  • 941 Views
  • 5 replies
  • 0 likes

iOS App V1.8.1.8 very buggy using AirPlay

Since the update to v1.8.0 the AirPlay performance of Spotify makes it useless.It often plays 2 songs simultaneously or a song and an ad simultaneously (cancelled premium as fed up with this crap)..Will play for a while but stops and will only start ...

  • Music Fan
  • Since the update to v1.8.0 the AirPlay performance of Spotify makes it useless. It often plays 2 songs simultaneously or a song and an ad simultaneously (cancelled premium as fed up with this crap...
  • xtripz
  • Newbie
  • 762 Views
  • 1 replies
  • 0 likes
  • 762 Views
  • 1 replies
  • 0 likes

Ipad Iphone Free account

Hello, I just downloaded the Spotify app to both my ipad and iphone. At the top of the screen it says 48 hours remaining of your trial. Just wondering if I installed the right app? Will this just turn into the free radio with advertisements after the...

  • Casual Listener
  • Hello,   I just downloaded the Spotify app to both my ipad and iphone. At the top of the screen it says 48 hours remaining of your trial. Just wondering if I installed the right app? Will th...
  • jhollyGinger30
  • Newbie
  • 3344 Views
  • 4 replies
  • 2 likes
  • 3344 Views
  • 4 replies
  • 2 likes

Solved!! Unable to listen to music without shuffle

I'm unable to listen to any song in my playlist or when I search. I was able to do this when using the free 7 day trial but since I upgraded to premium I'm unable to.

  • Regular
  • I'm unable to listen to any song in my playlist or when I search. I was able to do this when using the free 7 day trial but since I upgraded to premium I'm unable to.
  • Carina
  • Community Legend
  • 2150 Views
  • 6 replies
  • 0 likes
  • 2150 Views
  • 6 replies
  • 0 likes

Solved!! How to download Spotify playlists...

HeyIs there a way to download playlists in Spotify w/o keeping the app open all the time? Just went from Android to iOS, and on my Android phone you didn't need to keep the app open all the time while syncing.

  • Regular
  • Hey Is there a way to download playlists in Spotify w/o keeping the app open all the time? Just went from Android to iOS, and on my Android phone you didn't need to keep the app open all the time ...
  • Rodrigo
  • Community Legend
  • 2133 Views
  • 1 replies
  • 0 likes
  • 2133 Views
  • 1 replies
  • 0 likes

Playlists created on the Computer doesn´t appear on my iphone anymore...

Hey, i got a huge problem. When i create a playlist on my macbook it doesnt appear on my iphone (5S ios8) anymore. Same thing if i create a playlist on my iphone - i cannot find it on the computer version... second thing: if i want to put a new album...

  • Casual Listener
  • Hey,   i got a huge problem. When i create a playlist on my macbook it doesnt appear on my iphone (5S ios8) anymore. Same thing if i create a playlist on my iphone - i cannot find it on the ...
  • moey2102
  • Casual Listener
  • 1087 Views
  • 3 replies
  • 0 likes
  • 1087 Views
  • 3 replies
  • 0 likes

Offline loading IOS8 problem

Hi, I have a iphone 5s running on the latest IOS8 version & Spotify version 1.8.1.8. Ever since the new IOS8 came out my offline albums or anything won't show up when you go into the album section. Its just a blank playlist area with the 'Available O...

  • Casual Listener
  • Hi,  I have a iphone 5s running on the latest IOS8 version & Spotify version 1.8.1.8.  Ever since the new IOS8 came out my offline albums or anything won't show up when you go int...
  • Peter__
  • Community Legend
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Can't sync music to iPod classic

Hello I have a problem synching music to my ipod. When I didn't have premium I could sync all local files but even that isn't possible anymore. I did everything my friend told me to (she had done this couple of times successfully) but it just kept st...

  • Regular
  • Hello   I have a problem synching music to my ipod. When I didn't have premium I could sync all local files but even that isn't possible anymore. I did everything my friend told me to (...
  • saddisti
  • Regular
  • 600 Views
  • 4 replies
  • 0 likes
  • 600 Views
  • 4 replies
  • 0 likes

Offline

Hey! I'm having my first problem with this app and it's very aggravating. Anytime I have hit the "Available Offline" switch from off to on it syncs and every has been good. Recently I've noticed it hasn't been syncing my new songs. I've kinda ignored...

  • Newbie
  • Hey! I'm having my first problem with this app and it's very aggravating. Anytime I have hit the "Available Offline" switch from off to on it syncs and every has been good. Recently I've noticed it ...
  • radiuz
  • Roadie
  • 507 Views
  • 1 replies
  • 0 likes
  • Offline Access
    offline Album
    Offline Devices
    offline mode
    offline playlists
    Offline songs
    offline sync
  • 507 Views
  • 1 replies
  • 0 likes

Max song u can sync for offline list? (3528songs?)

Hey just bought a new ipod touch because old one was broken. Found out it cant sync more then 3528 songs for offline playlist. Is there away to sync the rest off the playlist.. have about 7000 songs in my playlist and can never listen to the newest o...

  • Casual Listener
  • Hey just bought a new ipod touch because old one was broken. Found out it cant sync more then 3528 songs for offline playlist. Is there away to sync the rest off the playlist.. have about 7000 songs ...
  • Peter__
  • Community Legend
  • 2128 Views
  • 7 replies
  • 0 likes
  • 2128 Views
  • 7 replies
  • 0 likes

Full playlists not showing up on iPhone but showing up on computer?

I recently created a new playlist and songs I first added to it while on Spotify on my computer are showing up on my iPhone, but songs that I have added more recently (not the original songs on the playlist) are not showing up at all. I have tried lo...

  • Newbie
  • I recently created a new playlist and songs I first added to it while on Spotify on my computer are showing up on my iPhone, but songs that I have added more recently (not the original songs on the p...
  • Peter__
  • Community Legend
  • 765 Views
  • 1 replies
  • 0 likes
  • 765 Views
  • 1 replies
  • 0 likes

Solved!! Issue with playing Online and Offline music when signed on 2 devices

I have a Premium account signed on 2 iPhones, when I try playing online or even offline music on both at the same time, it shows a message saying that I am controlling the other device, I tried to remove all devices and add them back on, same happens...

  • Casual Listener
  • I have a Premium account signed on 2 iPhones, when I try playing online or even offline music on both at the same time, it shows a message saying that I am controlling the other device, I tried to re...
  • Peter__
  • Community Legend
  • 1108 Views
  • 4 replies
  • 0 likes
  • 1108 Views
  • 4 replies
  • 0 likes