Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

143281 Views

503 replies

108 likes

  • 143281 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

99932 Views

19 replies

38 likes

  • 99932 Views
  • 19 replies
  • 38 likes

The last update not found with a proxy

Hi to all!, yesterday my spotify app was update to the last version and i was found with a surprise, spotify not work under a proxy connection, the olds versions work withouth problems, someone can help me? Thanks to all

Newbie

Hi to all!, yesterday my spotify app was update to the last version and i was found with a surprise, spotify not work under a proxy connection, the olds versions work withouth problems, someone can h...

330 Views

0 replies

0 likes

  • 330 Views
  • 0 replies
  • 0 likes

Music quality for synced music when online?

Hi there, When I sync songs on my iphone (5C), I usually use the ‘normal’ music quality (recommended) in order to get more songs on my device while offline. When I’m home, I usually play songs from my iPhone using Wi-Fi, in order to have the best pos...

Casual Listener

Hi there,    When I sync songs on my iphone (5C), I usually use the ‘normal’ music quality (recommended) in order to get more songs on my device while offline. When I’m home, I usua...

vin_cent

Casual Listener

513 Views

2 replies

0 likes

  • 513 Views
  • 2 replies
  • 0 likes

Solved!! Spotify iPad-version - Wanted/Missing Features

Great that you finally made it! Not a day to late though as iPad have been around since...can't remember!  But...Why on earth have you not at least kept all the features from the iPhone-version??? (I might have missed this but then it is not intuitiv...

Regular

Great that you finally made it! Not a day to late though as iPad have been around since...can't remember! 😉   But...Why on earth have you not at least kept all the features from ...

birdew

Newbie

11078 Views

36 replies

6 likes

  • 11078 Views
  • 36 replies
  • 6 likes

Solved!! Deleted songs

Anyone knows if the deleted songs are deleted from the iPhone when you do it on Spotify or if it continues there?

Visitor

Anyone knows if the deleted songs are deleted from the iPhone when you do it on Spotify or if it continues there?

kbrooksc

Community Legend

617 Views

1 replies

0 likes

iOS
iphone
  • 617 Views
  • 1 replies
  • 0 likes

Can not hear e-mail notifications when running spotify

Hi guys, Just upgraded to Spotify premium, just having an issue that I was hoping someone could help with. I have a coffee bar that has a preorder system (done via e-mails) We have spotify running on an ipad which we also use for our Point of Sale so...

Newbie

Hi guys, Just upgraded to Spotify premium, just having an issue that I was hoping someone could help with. I have a coffee bar that has a preorder system (done via e-mails) We have spotify running...

kbrooksc

Community Legend

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Music Won't Sync

So, my music that I have been trying to sync for 20 minutes now is not syncing. I have spotify premium, I have over 1.5 gigs left on my phone, it is an ios 7 iphone 4. Not jailbroken. Has anyone had this problem? Does anyone know how to fix it? It's ...

Casual Listener

So, my music that I have been trying to sync for 20 minutes now is not syncing. I have spotify premium, I have over 1.5 gigs left on my phone, it is an ios 7 iphone 4. Not jailbroken. Has anyone...

asmith121

Casual Listener

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

The app is crashing on splash screen

Hi everyone, After i've updated Spotify it stopped running. When I lounch the app, I see splash screen for about 5 seconds and then it just returns back on home screen, so I suspect that it's crashing. Actually that started happening quit a while ago...

Casual Listener

Hi everyone,   After i've updated Spotify it stopped running. When I lounch the app, I see splash screen for about 5 seconds and then it just returns back on home screen, so I suspect t...

DimitryK

Casual Listener

1013 Views

2 replies

0 likes

  • 1013 Views
  • 2 replies
  • 0 likes

Brand new Spotify iPad App crashes while sharing song

Today I downloaded the latest version of the iPad App.The new looks and feel are great!However, when I want to share a song to one of my contacts, the Spotify App crashes. It only hapens If I press the search field. Scrolling down to the contact work...

Newbie

Today I downloaded the latest version of the iPad App. The new looks and feel are great! However, when I want to share a song to one of my contacts, the Spotify App crashes. It only hapens If I...

Jason

Spotify Legend

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

Can't play synced albums

I use Spotify on my iPhone 6 with the latest iOS. When I open the app and try to play from albums I have saved to my phone, but don't have 3G coverage (only EDGE or GPRS) the app gets stuck trying to load the albums even though they're saved to the p...

Newbie

I use Spotify on my iPhone 6 with the latest iOS. When I open the app and try to play from albums I have saved to my phone, but don't have 3G coverage (only EDGE or GPRS) the app gets stuck tryin...

Amarro

Community Legend

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Iphone to ipad

I have premium on iPhone 5 and can't seem to control my iPad? Although when I put spotify on the iPad it gave me my music but says nothing about my account?.I basically want to be able to control my pad but can't, help please

Visitor

I have premium on iPhone 5 and can't seem to control my iPad? Although when I put spotify on the iPad it gave me my music but says nothing about my account?. I basically want to be able to control m...

Amarro

Community Legend

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Music Disappearing in Offline mode

For some reason my music keeps dissapearing in offline mode. I download it to my phone, go offline, listen to it and then the next day it appears under "Songs" but is there is nothing listed under "Albums" or "Artists". If I go back online and open t...

Regular

For some reason my music keeps dissapearing in offline mode. I download it to my phone, go offline, listen to it and then the next day it appears under "Songs" but is there is nothing listed und...

JLBeaumont

Regular

1219 Views

6 replies

0 likes

  • 1219 Views
  • 6 replies
  • 0 likes

Solved!! Playlists accross devices won't sync on iOS

Hi Guys, I recently experienced problems when adding song to playlists. When I add a new song to one of my playlists, it won't appear in the same playlists on the other devices, including the Mac OS Spotify App, the iPhone app and the iPad app. Conne...

Regular

Hi Guys,   I recently experienced problems when adding song to playlists. When I add a new song to one of my playlists, it won't appear in the same playlists on the other devices, including ...

jeanbapp

Regular

2236 Views

3 replies

0 likes

  • 2236 Views
  • 3 replies
  • 0 likes

Discover missing on new iPad app

The discover feature is missing on the new version of Spotify for iPad.

Community Legend

The discover feature is missing on the new version of Spotify for iPad.

Peter__

Community Legend

685 Views

1 replies

2 likes

  • 685 Views
  • 1 replies
  • 2 likes

Solved!! Spotify iPad is too outdated: No Discover, Me & Others.

Spotify's iPad App is too under powered, it doesn't come with Discover, Collections, Browse and many other features which is not available. Update: 24 Nov 2013: Spotify connect is launched on my ipad and iphone, but didnt see the rest of the other fe...

Community Legend

Spotify's iPad App is too under powered, it doesn't come with Discover, Collections, Browse and many other features which is not available.   Update: 24 Nov 2013: Spotify connect is launch...

user-removed

Not applicable

10645 Views

59 replies

8 likes

  • 10645 Views
  • 59 replies
  • 8 likes

Deleting spotify to free up space

Hi there. I need to get the new ios8 installed on my iphone but I don't have enough space. It seems the most room is being taken up by Spotify. If I delete the app, upgrade to ios8 and then reinstall the app, will it all be good? Thanks!

Casual Listener

Hi there. I need to get the new ios8 installed on my iphone but I don't have enough space. It seems the most room is being taken up by Spotify. If I delete the app, upgrade to ios8 and then reinstall...

Peter__

Community Legend

891 Views

3 replies

0 likes

  • 891 Views
  • 3 replies
  • 0 likes

Counting number of synced tracks

Hey guys, I just got an iPhone and upgraded to premium in order to store my music offline. I know that there is a 3,333 song limit - my question is how do I know if I hit it? I am haveing trouble syncing additional tracks, despite the fact that I tha...

Casual Listener

Hey guys,   I just got an iPhone and upgraded to premium in order to store my music offline. I know that there is a 3,333 song limit - my question is how do I know if I hit it? I am haveing ...

jgarcia-78

Casual Listener

945 Views

2 replies

0 likes

  • 945 Views
  • 2 replies
  • 0 likes

My local files from Spotify PC version don´t sync in my iPhone

Dear users, I have a problem with my iphone. I have some playlists with local files. I synced my iphone with Spotify and it appears in devices. The problem appears when my playlists are synced in my phone without the local files. I don´t know what I ...

Newbie

Dear users,    I have a problem with my iphone.   I have some playlists with local files. I synced my iphone with Spotify and it appears in devices. The problem appears when my...

703 Views

0 replies

0 likes

  • 703 Views
  • 0 replies
  • 0 likes

Solved!! Your music not in ipad version

I've read the release notes for the latest version of the ios app and looked at the sticky thread of this board about the new version and FINALLY figured out that although the release notes say that Your Music is available in the new version of the i...

Roadie

I've read the release notes for the latest version of the ios app and looked at the sticky thread of this board about the new version and FINALLY figured out that although the release notes say that ...

MattSuda

Spotify Star

22220 Views

117 replies

65 likes

Ipad version
  • 22220 Views
  • 117 replies
  • 65 likes

Shame IOS 8.1

Hello, i want to know whats the problem with the iOS 8.1, since i upgrade my phone, spotify disappeared from my apps, when i try to open it from the apple store it doesn't open. I use premium and its a shame that i am paing for something that i actua...

Casual Listener

Hello, i want to know whats the problem with the iOS 8.1, since i upgrade my phone, spotify disappeared from my apps, when i try to open it from the apple store it doesn't open. I use premium and...

elfglimmer

Casual Listener

1392 Views

2 replies

0 likes

  • 1392 Views
  • 2 replies
  • 0 likes

Solved!! "Your Music" feature on iPad app missing?

Hello, I am missing the "Your Music" feature on the iPad app yet I can see it on the iPhone app? What is the reason for this? Is there something I can do to fix this? Thank you in advanced.

Casual Listener

Hello, I am missing the "Your Music" feature on the iPad app yet I can see it on the iPhone app? What is the reason for this? Is there something I can do to fix this? Thank you in advanced.

MattSuda

Spotify Star

2952 Views

6 replies

1 likes

  • 2952 Views
  • 6 replies
  • 1 likes