Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

226749 Views

53 replies

13 likes

  • 226749 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

151689 Views

507 replies

108 likes

  • 151689 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106275 Views

19 replies

38 likes

  • 106275 Views
  • 19 replies
  • 38 likes

Synchronisatie off line afspeellijst naar ipod

Sinds 10 oktober heb ik me aangemeld bij Spotify en tot volle tevredenheid echter het lukt mij niet om de off line playlist te syncn met mn ipod.|In een aantal afspeellijsten zie ik ook maar een paar van die vierkantjes met de muziek sleutel er in, m...

Casual Listener

Sinds 10 oktober heb ik me aangemeld bij Spotify en tot volle tevredenheid echter het lukt mij niet om de off line playlist te syncn met mn ipod.| In een aantal afspeellijsten zie ik ook maar een pa...

Perryb

Casual Listener

618 Views

2 replies

0 likes

  • 618 Views
  • 2 replies
  • 0 likes

Premium

just upgraded to premium and it still says I have a free account. I've reactivated and followed the steps and it says on my desktop o have premium but still nothing on my iPhone.

Casual Listener

just upgraded to premium and it still says I have a free account. I've reactivated and followed the steps and it says on my desktop o have premium but still nothing on my iPhone.

MichaelW

Community Legend

598 Views

1 replies

1 likes

  • 598 Views
  • 1 replies
  • 1 likes

Solved!! Album Art

I just got spotify and premium and the album artWon't load in the app or on the lock screen. Anyone else having that problem or know how to fix it?

Music Fan

I just got spotify and premium and the album art Won't load in the app or on the lock screen. Anyone else having that problem or know how to fix it?

MattSuda

Spotify Star

884 Views

2 replies

0 likes

  • 884 Views
  • 2 replies
  • 0 likes

Album cover view

In this newest update of Spotify, I've realized that you can no longer see what album is coming up next on your playlist. It only shows a gray box with a music note in it. I know it's a really frivolous detail but aaaaaaahh it's starting to really bo...

Casual Listener

In this newest update of Spotify, I've realized that you can no longer see what album is coming up next on your playlist. It only shows a gray box with a music note in it. I know it's a really frivol...

MattSuda

Spotify Star

2056 Views

7 replies

0 likes

Album Cover
Your Music
  • 2056 Views
  • 7 replies
  • 0 likes

Can a Specturm view w/bars

Can a Specturm view be added like EQu App and make it customizable

Visitor

Can a Specturm view be added like EQu App and make it customizable

kbrooksc

Community Legend

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

Adding New Album to Playlist Folder - BUG Report

Hello, In iOS 1.8.0.2444 the process for adding a new albume to an existing Playlist Folder is not working correctly. It currently prompts for the name of the Album which is Not Correct. Instead, as in the past and on OS X & Windows, the new Playlist...

Roadie

Hello,   In iOS 1.8.0.2444 the process for adding a new albume to an existing Playlist Folder is not working correctly.   It currently prompts for the name of the Album which is Not...

Peter__

Community Legend

1627 Views

7 replies

1 likes

iOS
iphone 5
  • 1627 Views
  • 7 replies
  • 1 likes

iOS 8 crashes when share

Every time I try to share a song to a spotify user the app crashes. Any solution? It really sucks because the social aspect of the app is its greatest quality and it is useless.

Casual Listener

Every time I try to share a song to a spotify user the app crashes. Any solution? It really sucks because the social aspect of the app is its greatest quality and it is useless.

Peter__

Community Legend

1542 Views

11 replies

0 likes

Share crash
  • 1542 Views
  • 11 replies
  • 0 likes

Memory Usage on Iphone for Spotify

I am thinking of upgrading my account purely based on the fact that I would like to listen to music with my iPhone on the go. My iPhone has under 1gb of memory left as it is. I am wanting to make my playlists available offline to not use up my data w...

Newbie

I am thinking of upgrading my account purely based on the fact that I would like to listen to music with my iPhone on the go. My iPhone has under 1gb of memory left as it is. I am wanting to make m...

roballen5

Newbie

1592 Views

3 replies

0 likes

  • 1592 Views
  • 3 replies
  • 0 likes

My Music deleted itself from iPhone

My music was deleted from my iPhone. It still exists on my desktop and iPad. Running an iPhone 6+ on iOS 8.1

Casual Listener

My music was deleted from my iPhone. It still exists on my desktop and iPad. Running an iPhone 6+ on iOS 8.1

Carina

Community Legend

754 Views

1 replies

0 likes

  • 754 Views
  • 1 replies
  • 0 likes

unable to sync between desktop and iOS

today i tried to sync some local files to my iPhone, a process that i have done many times in the past with no issue. now i find that new playlists created on my mac desktop do not show up on my iPhone or my iPad. similarly, any changes made on the i...

Casual Listener

today i  tried to sync some local files to my iPhone, a process that i have done many times in the past with no issue.   now i find that new playlists created on my mac desktop do not s...

SmokinGuzz

Casual Listener

431 Views

2 replies

0 likes

  • 431 Views
  • 2 replies
  • 0 likes

Spotify randomly changes to favorite playlist

Hello, When I am playing music with Spotify from my Iphone 4s (8.1) Spotify randomly changes to my favorites list. This happens while playing other songs, because changing a playlist alone is not annoying enough. Can you please help fixing this issue...

Newbie

Hello,   When I am playing music with Spotify from my Iphone 4s (8.1) Spotify randomly changes to my favorites list. This happens while playing other songs, because changing a playlist alone...

Peter__

Community Legend

694 Views

2 replies

0 likes

  • 694 Views
  • 2 replies
  • 0 likes

Synced Songs from pc to phone dont play

Hey there!Today I synced a lot of Songs via spotify from pc to the App in my iphone 5 with ios 8.1 and the App up to date. The songs I synced are not available in the spotify cloud. All the songs have the green arrow showing the are synced. Also on p...

Casual Listener

Hey there! Today I synced a lot of Songs via spotify from pc to the App in my iphone 5 with ios 8.1 and the App up to date. The songs I synced are not available in the spotify cloud. All the songs...

SirDukeLuckyLuk

Casual Listener

549 Views

2 replies

0 likes

  • 549 Views
  • 2 replies
  • 0 likes

Why doesn't my album art appear anymore?

My album art/covers no longer shows up no matter what I do. I am on a iPhone 5C running iOS 8.1 with the latest spotify update

Newbie

My album art/covers no longer shows up no matter what I do. I am on a iPhone 5C running iOS 8.1 with the latest spotify update

MichaelW

Community Legend

1702 Views

1 replies

2 likes

  • 1702 Views
  • 1 replies
  • 2 likes

Solved!! Your Music

To the Spotify development team.Many thanks for restoring Your Music. Long awaited and readily appreciated.

Casual Listener

To the Spotify development team. Many thanks for restoring Your Music. Long awaited and readily appreciated.

Visoflex

Casual Listener

1116 Views

3 replies

1 likes

  • 1116 Views
  • 3 replies
  • 1 likes

Your Music list not syncing

I moved my entire starred list (26000+ songs) over to the new Your Music list on my Mac, but I'm only seeing about 100 songs showing up in the Your Music list on my iPhone. How do I get the list on the phone to completely sync?

Music Fan

I moved my entire starred list (26000+ songs) over to the new Your Music list on my Mac, but I'm only seeing about 100 songs showing up in the Your Music list on my iPhone. How do I get the list on t...

donovanmorein

Casual Listener

1078 Views

4 replies

1 likes

  • 1078 Views
  • 4 replies
  • 1 likes

Adding Playlists - iPhone iOS app

When attempting to and add an album to a playlist it now prompts me to enter the name. Previously, the album info (Artist, Title, etc) would automatically be the default name of the playlist. Since the last update I have to type all of that info manu...

Regular

When attempting to and add an album to a playlist it now prompts me to enter the name.   Previously, the album info (Artist, Title, etc) would automatically be the default name of the playlist. ...

21five

Regular

1177 Views

6 replies

5 likes

  • 1177 Views
  • 6 replies
  • 5 likes

Saved albums disappear at restart

Hello,I use an iPhone 5 with iOS 8.1 and Spotify 1.9.0.2744When I save an album to My Music and start Spotify for the next time, the album isn't anymore in My Music. I also synced the album to offline mode, but it's still the same problem. Reinstalli...

Music Fan

Hello, I use an iPhone 5 with iOS 8.1 and Spotify 1.9.0.2744 When I save an album to My Music and start Spotify for the next time, the album isn't anymore in My Music. I also synced the album ...

MattSuda

Spotify Star

2837 Views

9 replies

0 likes

  • 2837 Views
  • 9 replies
  • 0 likes

Solved!! Offline problem

Hi, I have a problem with the spotify app for ipod touch 4, ios 6.1.6. Since a few weeks (can't remeber in what update of the app), only can reproduce downloaded songs from two menues: Songs and playlist. When I want to select only an album, the app ...

Casual Listener

Hi, I have a problem with the spotify app for ipod touch 4, ios 6.1.6. Since a few weeks (can't remeber in what update of the app), only can reproduce downloaded songs from two menues: Songs and pl...

Belsaga

Casual Listener

1253 Views

2 replies

0 likes

Offline songs
  • 1253 Views
  • 2 replies
  • 0 likes

Can't play one single song!!

Please help me! I can add songs to one of my playlists, but when I want to play the song: Nothing happens. This also happens when I brows for a song, find the song and try's to play it. Nothing happens. It's like every single sons is unavailable

Newbie

Please help me! I can add songs to one of my playlists, but when I want to play the song: Nothing happens.  This also happens when I brows for a song, find the song and try's to play it. Nothin...

492 Views

0 replies

0 likes

  • 492 Views
  • 0 replies
  • 0 likes

New Phone - spotify did not switch over

I purchased Spotify premium and recently got a new phone and switched everything over. When I signed into my Spotify - all of my music is gone and it's as if I am a new member. How can I fix this ?

Newbie

I purchased Spotify premium and recently got a new phone and switched everything over. When I signed into my Spotify - all of my music is gone and it's as if I am a new member. How can I fix this ?

Peter__

Community Legend

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes