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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • snoMell
  • Casual Listener
  • 35441 Views
  • 14 replies
  • 36 likes
  • 35441 Views
  • 14 replies
  • 36 likes

Albums added in Desktop app not appearing in iphone app

Hi When I add an album to "Your Music" using the desktop app (Mac OSX) they don't show up on my iPhone? Is this a known bug?

  • Gig Goer
  • Hi When I add an album to "Your Music" using the desktop app (Mac OSX) they don't show up on my iPhone? Is this a known bug?
  • magicrevolver
  • Gig Goer
  • 1293 Views
  • 7 replies
  • 0 likes
  • 1293 Views
  • 7 replies
  • 0 likes

Release Notes - Spotify for iOS 1.7.0

What's new in this version (1.7.0) New: While you're viewing an album on iPhone, check out more releases from the artist in one tap. New: Now you can enjoy Your Music, Browse and Radio on Ford SYNC AppLink. And see those preset numbers on your dashbo...

ReleaseNotesiOS.jpg
  • Spotify Legend
  •   What's new in this version (1.7.0)   New: While you're viewing an album on iPhone, check out more releases from the artist in one tap. New: Now you can enjoy Your Music, Brows...
  • Goodman
  • Spotify Legend
  • 4386 Views
  • 52 replies
  • 0 likes
  • 1.7.0
    iOS
    Release Notes
  • 4386 Views
  • 52 replies
  • 0 likes

Solved!! Spotify does not work in iOS 8 Beta 3!

I just found out that Spotify does not work on iOS 8 Beta 3. The app just closes automatically the moment you launch it. I never experienced this on iOS 8 Beta 2. UPDATE: I've tried removing it then reinstalling the app as well as restarting my phone...

  • Gig Goer
  • I just found out that Spotify does not work on iOS 8 Beta 3. The app just closes automatically the moment you launch it. I never experienced this on iOS 8 Beta 2.   UPDATE: I've tried r...
  • Sander1974
  • Casual Listener
  • 9201 Views
  • 50 replies
  • 5 likes
  • 9201 Views
  • 50 replies
  • 5 likes

Is Spotify still alive?

The last weeks there are many complaints about spotify. Apps don't work so people can't use their payed subscription. Many promises about updates and new functions are made. None of them are realized. Features that used to work, are broken after an u...

  • Gig Goer
  • The last weeks there are many complaints about spotify. Apps don't work so people can't use their payed subscription. Many promises about updates and new functions are made. None of them are realiz...
  • MattSuda
  • Spotify Star
  • 555 Views
  • 2 replies
  • 0 likes
  • 555 Views
  • 2 replies
  • 0 likes

iPad iOS 8 playback

Since the iOS 8 upgrade I am unable to stream music to my spearkers if the iPad goes to sleep. This was not an issue previously. Is this part of the upcoming fix? Thanks.

  • Newbie
  • Since the iOS 8 upgrade I am unable to stream music to my spearkers if the iPad goes to sleep. This was not an issue previously. Is this part of the upcoming fix? Thanks.
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Can only shuffle playlist and not choose my own music that I want to listen to from my own playlists

I can only shuffle play and cannot pick my own music from my playlists that I want to listen to. I've tried uninstalling and reinstalling and tried using my account on another device.

  • Newbie
  • I can only shuffle play and cannot pick my own music from my playlists that I want to listen to. I've tried uninstalling and reinstalling and tried using my account on another device.
  • 247man
  • Newbie
  • 835 Views
  • 3 replies
  • 0 likes
  • 835 Views
  • 3 replies
  • 0 likes

All songs available offline is not working

I have tried to do this on my iPhone but it won't work for me. I have put all the music I want to have offline in one folder. When I click on that folder, then click on all songs, I click on the available offline button. Dots goes green but nothing h...

  • Casual Listener
  • I have tried to do this on my iPhone but it won't work for me. I have put all the music I want to have offline in one folder. When I click on that folder, then click on all songs, I click on the avai...
  • charade
  • Casual Listener
  • 3316 Views
  • 5 replies
  • 0 likes
  • 3316 Views
  • 5 replies
  • 0 likes

Offline Sync iOS 8 not working.

So I have over 200 mb left on my mobile, it still wont sync offline tracks? Pre iOS 8 i had 7,8GB storage from spotify, now all my phone can handle is 3,8GB. This is very strange...

  • Casual Listener
  • So I have over 200 mb left on my mobile, it still wont sync offline tracks? Pre iOS 8 i had 7,8GB storage from spotify, now all my phone can handle is 3,8GB. This is very strange...
  • joshtheposh82
  • Newbie
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Spotify does not play on locked screen

If I lock the screen on the iPhone the music simply stops playing. It only plays if the screen is unlocked (regardless of the app being opened btw)

  • Casual Listener
  • If I lock the screen on the iPhone the music simply stops playing. It only plays if the screen is unlocked (regardless of the app being opened btw)
  • Greg
  • Roadie
  • 3094 Views
  • 1 replies
  • 0 likes
  • 3094 Views
  • 1 replies
  • 0 likes

Spotify doesnt play After..

Sooo i got iPhone 5s with iOS 8.02When spotify is playing and their comes an other sound spotify stops but Doesnt start anny more i gota close app first and then it Will work again It says that its playing but gives no sound play button had no effect...

  • Newbie
  • Sooo i got iPhone 5s with iOS 8.02 When spotify is playing and their comes an other sound spotify stops but Doesnt start anny more i gota close app first and then it Will work again It says that...
  • Greg
  • Roadie
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Playlist Won't Show Up (iPad, online, free)

Okay, I have tried everything but when I go into my playlists my three playlists won't even show up! (The three dots just keep loading)-I know I haven't deleted them.-Also when I try to listen to someone elses playlist it'll play one song and then wo...

  • Newbie
  • Okay, I have tried everything but when I go into my playlists my three playlists won't even show up! (The three dots just keep loading) -I know I haven't deleted them. -Also when I try to liste...
  • 834 Views
  • 0 replies
  • 0 likes
  • 834 Views
  • 0 replies
  • 0 likes

iOS 8 - Metadata no longer working on certain radios

I had an iPhone 5 with iOS 7.0.2 and the Spotify metadata (track info) showed just fine on my Pioneer Z150. After receiving an iPhone 6 Plus with iOS 8, the Spotify metadata no longer works on the Z150. I also updated to iOS 8.0.2 and still no metada...

  • Music Fan
  • I had an iPhone 5 with iOS 7.0.2 and the Spotify metadata (track info) showed just fine on my Pioneer Z150.   After receiving an iPhone 6 Plus with iOS 8, the Spotify metadata no longer work...
  • 400 Views
  • 0 replies
  • 0 likes
  • 400 Views
  • 0 replies
  • 0 likes

I can't find my albums saved by Android on my iPad

How do I find my albums saved by my Android smartphone on my iPad.I want to hear my music but don't know where they are. Help me!

  • Casual Listener
  • How do I find my albums saved by my Android smartphone on my iPad. I want to hear my music but don't know where they are. Help me!
  • Parsec
  • Roadie
  • 402 Views
  • 2 replies
  • 0 likes
  • 402 Views
  • 2 replies
  • 0 likes

Track Links Incorrectly Directing to Full Album

I'm unsure if this is exclusive to iOs, but sharing track links stopped working properly a couple of weeks ago. Instead of taking people to the individual track, it sends them to the full album instead. Would appreciate a fix, thanks!

  • Newbie
  • I'm unsure if this is exclusive to iOs, but sharing track links stopped working properly a couple of weeks ago. Instead of taking people to the individual track, it sends them to the full album inste...
  • MattSuda
  • Spotify Star
  • 537 Views
  • 1 replies
  • 0 likes
  • links
  • 537 Views
  • 1 replies
  • 0 likes

How to save songs to the music app on iphone

is this possible to do? I am wanting to use songs from spotify on the flipagram app. The only way to use songs on flipagram is if they are saved to the default music app that comes on the iphone. Thanks for any help!

  • Casual Listener
  • is this possible to do? I am wanting to use songs from spotify on the flipagram app. The only way to use songs on flipagram is if they are saved to the default music app that comes on the iphone. Tha...
  • MattSuda
  • Spotify Star
  • 9851 Views
  • 3 replies
  • 0 likes
  • 9851 Views
  • 3 replies
  • 0 likes

Spotify crashes on iPad 1 constantly... help!

I searched the site to no avail.. Description iPad 1 5.1.1 Spotify 0.6.4.2 A more detailed description, using numbered steps Starts fine Plays fine for about 10 minutes Crashes App is still running but I'm sent to the home screen and music stops When...

  • Regular
  • I searched the site to no avail..   Description iPad 1 5.1.1 Spotify 0.6.4.2   A more detailed description, using numbered steps Starts fine Plays fine for about 10 minute...
  • pequenik
  • Casual Listener
  • 1351 Views
  • 6 replies
  • 0 likes
  • 1351 Views
  • 6 replies
  • 0 likes

Solved!! Random Play on iPhone 6 w iOs 8 as a premium user

Hello,Since im going on the new iphone6 my playlists are playing randomly! Can someone confirm this. As i hear audiobooks, spotify is in that case no more working for me. Besides the listening to albums like The Wall, Quadrophenia, a.o. are useless i...

  • Casual Listener
  • Hello, Since im going on the new iphone6 my playlists are playing randomly! Can someone confirm this. As i hear audiobooks, spotify is in that case no more working for me. Besides the listening ...
  • SSCJarod
  • Casual Listener
  • 2054 Views
  • 3 replies
  • 0 likes
  • 2054 Views
  • 3 replies
  • 0 likes

Updated iPad, spotify frozen on start screen

Yesterday I updated my iPad to the IOS 8.0.2, and now everytime I click on spotify it just goes to the start screen for about 1 minute then it crashes and goes back to my iPad screen, my spotify was fine yesterday after I'd updated my iPad, please he...

  • Casual Listener
  • Yesterday I updated my iPad to the IOS 8.0.2, and now everytime I click on spotify it just goes to the start screen for about 1 minute then it crashes and goes back to my iPad screen, my spotify was...
  • JohanSol
  • Casual Listener
  • 836 Views
  • 3 replies
  • 0 likes
  • 836 Views
  • 3 replies
  • 0 likes

switching countries

Hi,I originally started with spotify in sweden and i then moved to uk.I now don't have access to the songs I had in sweden and it turns out I listened to them a lot more and I really want to get them back.it sucks so bad that I am without my fav musi...

  • Casual Listener
  • Hi, I originally started with spotify in sweden and i then moved to uk. I now don't have access to the songs I had in sweden and it turns out I listened to them a lot more and I really want to get ...
  • micealokane
  • Casual Listener
  • 2077 Views
  • 1 replies
  • 0 likes
  • 2077 Views
  • 1 replies
  • 0 likes