Can't sync spotify with offline mode

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Can't sync spotify with offline mode

Sophie-jane123
Casual Listener
Hello I've bought spotify premium about a week and a half ago and I don't understand why I can't listen to any music offline. This happens on my phone and ipad. I have enough storage space to do so. Can anyone help?
7 Replies

Perryb
Casual Listener

Same problem here, started premium on 10 october

 

Peter__
Community Legend
Do the tracks show the green arrow to show they are downloaded?

Peter
Spotify Community Mentor and Troubleshooter

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Amarro
Community Legend

Hello and welcome 🙂 

which account subscription is showed up at www.spotify.com/account/overview ?

please answer also to the question of peter 😉

 

 

Kind regards,


Max aka. Amarro


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Sophie-jane123
Casual Listener
When I turn it onto offline mode there is no green arrow next to the songs when it's on online mode there is a green arrow.

Amarro
Community Legend

Is the arrow then grey or is there no arrow?

Kind regards,


Max aka. Amarro


If i helped you don't forget to leave a "Kudo" or "Accept as Solution".


( Twitter // Spotify )


What is a Spotify Rock Star and how do i become one?


Im not a Spotify Employee.

Oliviab75
Newbie
I have the same problem on my IPhone 7.2.1... I never saw one single green arrow , they are all grey. I clicked on available offline but nothing is synch

Ginrot
Casual Listener

Having the samme issue on my iPhone 6. Spotify wont dl ANY songs for offline listening... :S

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