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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397505 Views
  • 879 replies
  • 326 likes
  • 397505 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78580 Views
  • 124 replies
  • 32 likes
  • 78580 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17958 Views
  • 8 replies
  • 0 likes
  • 17958 Views
  • 8 replies
  • 0 likes

iPhone pauses during playback

I have had a continual problem with the iPhone pause during playback. I have turned off gapless Playback, I also made sure the quality was at the recommended setting, not high-quality. I have tried booting the iPhone, and reinstalling the app. I have...

  • Casual Listener
  • I have had a continual problem with the iPhone pause during playback. I have turned off gapless Playback, I also made sure the quality was at the recommended setting, not high-quality. I have tried b...
  • jeremygoh
  • Community Legend
  • 376 Views
  • 4 replies
  • 0 likes
  • 376 Views
  • 4 replies
  • 0 likes

Shuffle play is not random

I have been using the new shuffle play feature for about a week with a 230 song playlist. I hear certain songs over and over again and there are other songs that I have not heard once yet. Is this going to be fixed?

  • Roadie
  • I have been using the new shuffle play feature for about a week with a 230 song playlist. I hear certain songs over and over again and there are other songs that I have not heard once yet. Is this go...
  • Hugoboss
  • Newbie
  • 1909 Views
  • 5 replies
  • 3 likes
  • 1909 Views
  • 5 replies
  • 3 likes

Default playlist when plugging iphone via USB into car stereo

Hi My car stereo has a USB plua, so I can plug my Iphone into it. For some reason whenever I do this it Spotify plays one particular playlist by default, even if previoulsy I was playing a totally different playlist, anyone know if there is a setting...

  • Newbie
  • Hi   My car stereo has a USB plua, so I can plug my Iphone into it.   For some reason whenever I do this it Spotify plays one particular playlist by default, even if previoulsy I wa...
  • Joe
  • Community Legend
  • 2911 Views
  • 1 replies
  • 0 likes
  • 2911 Views
  • 1 replies
  • 0 likes

updated iPhone app wont control music

Updated the apps on my iPhone and iPad. Working this morning. Came home and neither will find the Sonos components. What's up?

  • Newbie
  • Updated the apps on my iPhone and iPad. Working this morning. Came home and neither will find the Sonos components. What's up?
  • Peter__
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

ipod keeps on saying restore :(:(:(:(

hi, i have just downloaded spotify on my mac computer and have connected my ipod on spotify. it says to restore my ipod on itunes, so i did. when i went back to spotify, it keeps saying that i still need to restore my ipod before i continue, but i al...

  • Casual Listener
  • hi, i have just downloaded spotify on my mac computer and have connected my ipod on spotify. it says to restore my ipod on itunes, so i did. when i went back to spotify, it keeps saying that i still ...
  • Rodrigo
  • Community Legend
  • 887 Views
  • 3 replies
  • 0 likes
  • 887 Views
  • 3 replies
  • 0 likes

MacBook doesn't show up on device list

Maybe this just isn't supported (in which case, it really should be) but I was trying to play music from the iOS app through my computer speakers, but couldn't find my MacBook on the device list. I have version 9.10.14.g578d350b, and OSX 10.9.2, and ...

  • Newbie
  • Maybe this just isn't supported (in which case, it really should be) but I was trying to play music from the iOS app through my computer speakers, but couldn't find my MacBook on the device list. I h...
  • Rodrigo
  • Community Legend
  • 1606 Views
  • 2 replies
  • 1 likes
  • 1606 Views
  • 2 replies
  • 1 likes

Premium apps

I just bought the premium Spotify App. I guess I don't exactly know how to use it? Not sure how to play it with "no ads" and so I don't have to shuffle play. Maybe I didn't download the right one. It is now "searchify." Just looking for some help on ...

  • Casual Listener
  • I just bought the premium Spotify App. I guess I don't exactly know how to use it? Not sure how to play it with "no ads" and so I don't have to shuffle play. Maybe I didn't download the right one. It...
  • robzim737
  • Community Legend
  • 461 Views
  • 4 replies
  • 0 likes
  • 461 Views
  • 4 replies
  • 0 likes

Jag har laddat ner en song till spotify!

Jag har ju nu laddat ner några låtar till spotify som inte finns på spotify och jag kan inte synca dessa låtar till spotifyt på min iphone skulle uppskatas om ni kan hjälpa mig!

  • Casual Listener
  • Jag har ju nu laddat ner några låtar till spotify som inte finns på spotify och jag kan inte synca dessa låtar till spotifyt på min iphone skulle uppskatas om ni kan hjälpa mig!
  • Christoffer
  • Community Legend
  • 342 Views
  • 5 replies
  • 0 likes
  • 342 Views
  • 5 replies
  • 0 likes

missing music from album

hello maybe some one had or has this issue at this moment. the eric church outsiders album shows latest release with 12 tracks. when i click on the album it only shows 3 tracks. any one have a clue or can help. thank you

  • Casual Listener
  • hello maybe some one had or has this issue at this moment. the eric church outsiders album shows latest release with 12 tracks. when i click on the album it only shows 3 tracks. any one have a clue o...
  • Joe
  • Community Legend
  • 300 Views
  • 5 replies
  • 0 likes
  • 300 Views
  • 5 replies
  • 0 likes

Spotify stream sputters, drops out from iPhone, iPad over Airplay

Good day, I am playing songs on my iPhone & iPad and I stream the music via airplay to my Apple TV. I have a 100 Mbps Internet connection from Cable Germany. My router is a Fritz box accordingly. The WLAN has a max. Speed of 300 Mbps. When listening ...

  • Casual Listener
  • Good day, I am playing songs on my iPhone & iPad and I stream the music via airplay to my Apple TV. I have a 100 Mbps Internet connection from Cable Germany. My router is a Fritz box accordingl...
  • Peter__
  • Community Legend
  • 611 Views
  • 2 replies
  • 0 likes
  • 611 Views
  • 2 replies
  • 0 likes

Was muss ich alles kaufen, damit ich Spotify Premium abspielen kann?

Hallo, ich habe Spotify auf meinem i-phone4 Ich habe mir das Premium für 0,99 Euro gekauft, wollte etwas abspielen, da erhalte ich die Fehlermeldung, dass ich kein spotify-Abspieler hätte. Dann habe ich mir noch den premium Browser gekauft, aber auch...

  • Casual Listener
  • Hallo,   ich habe Spotify auf meinem i-phone4 Ich habe mir das Premium für 0,99 Euro gekauft, wollte etwas abspielen, da erhalte ich die Fehlermeldung, dass ich kein spotify-Abspieler hätt...
  • majordet
  • Casual Listener
  • 360 Views
  • 6 replies
  • 0 likes
  • 360 Views
  • 6 replies
  • 0 likes

Solved!! Should all tracks be available in offline mode ?

I've an iPhone 5 - There's nearly 2gig free sapce. I've a good few songs set to offline mode and they work fine. If I go online ( 4g connection ) and go to one of my play lists and select Off Line nothing happens.. the little download arrow does appe...

  • Regular
  • I've an iPhone 5 - There's nearly 2gig free sapce.   I've a good few songs set to offline mode and they work fine.   If I go online ( 4g connection ) and go to one of my play lists ...
  • Joe
  • Community Legend
  • 942 Views
  • 7 replies
  • 0 likes
  • 942 Views
  • 7 replies
  • 0 likes

Lag on iPhone 5S when switching apps or waking device

Within the past week or so I've noticed considerable lag with the iOS app when switching between apps or waking the device. I'll be listening to a song, tap the hope button to wake the device and it takes several seconds to play/pause/scroll, do anyt...

  • Newbie
  • Within the past week or so I've noticed considerable lag with the iOS app when switching between apps or waking the device. I'll be listening to a song, tap the hope button to wake the device and it ...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

Solved!! iPhone 4S won't Sync via USB

My iPhone 4S won't sync via USB, the cable and the phone work perfectly. Spotify simply won't detect the device.

  • Newbie
  • My iPhone 4S won't sync via USB, the cable and the phone work perfectly. Spotify simply won't detect the device.
  • Joe
  • Community Legend
  • 24138 Views
  • 58 replies
  • 6 likes
  • 24138 Views
  • 58 replies
  • 6 likes

Why is spotify doing this and how do I stop it?

Spotify is great, At $9.99 a month I can listen to pretty much whatever I want. I've built up quite the library of songs on top of songs that I have previously purchased. But this library I've built up has been of all non-live versions of songs, or t...

  • Gig Goer
  • Spotify is great, At $9.99 a month I can listen to pretty much whatever I want. I've built up quite the library of songs on top of songs that I have previously purchased. But this library I've built ...
  • itsjimmay
  • Gig Goer
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

Solved!! iPod no longer detected [Windows Client]

Yeah, as the title says: Spotify on Windows does no longer detect my iPod anymore. It's an iPod Touch 5th gen(I think), it used to get detected when I used USB before, but now it no longer does, wich is wierd, since I've not installed any new softwar...

  • Gig Goer
  • Yeah, as the title says: Spotify on Windows does no longer detect my iPod anymore. It's an iPod Touch 5th gen(I think), it used to get detected when I used USB before, but now it no longer does, w...
  • TheLastMelody
  • Gig Goer
  • 594 Views
  • 2 replies
  • 0 likes
  • 594 Views
  • 2 replies
  • 0 likes

Cant download music

Basically i cant download music from spotify to listen to offline, my friend has a galaxy s5 and when he does it, the download button lights up green, when i do it on my iphone 5, it doesnt even light up green

  • Casual Listener
  • Basically i cant download music from spotify to listen to offline, my friend has a galaxy s5 and when he does it, the download button lights up green, when i do it on my iphone 5, it doesnt even ligh...
  • Rodrigo
  • Community Legend
  • 988 Views
  • 5 replies
  • 0 likes
  • 988 Views
  • 5 replies
  • 0 likes

Using Spotify overseas

I am a premium Spotify user in the UK and whilst travelling overseas last week I couldn't access any of my playlists even though they were made available offline. I understand you may need to establish an internet connection to be able to access the ...

  • Newbie
  • I am a premium Spotify user in the UK and whilst travelling overseas last week I couldn't access any of my playlists even though they were made available offline. I understand you may need to establi...
  • Rodrigo
  • Community Legend
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

Music stops playing for no reason

I often use the apple remote controll when I play music on spotify. Sometimes when I pause the music using the remote, it won't start up again. When I push the play-button (wheater I use the Macbook Pro or the remote) it changes into the pause-symbol...

  • Newbie
  • I often use the apple remote controll when I play music on spotify. Sometimes when I pause the music using the remote, it won't start up again. When I push the play-button (wheater I u...
  • Rodrigo
  • Community Legend
  • 693 Views
  • 2 replies
  • 0 likes
  • 693 Views
  • 2 replies
  • 0 likes

iPhone 5c won't log in

I went through all the steps it mentioned as a possible fix for my problem and it didn't work. I made a playlist ( starred ) and when I try to play it offline it tells me I have to sign up for premium to do so. I click the link to do it and it says s...

  • Newbie
  • I went through all the steps it mentioned as a possible fix for my problem and it didn't work. I made a playlist ( starred ) and when I try to play it offline it tells me I have to sign up for premiu...
  • Rodrigo
  • Community Legend
  • 484 Views
  • 2 replies
  • 0 likes
  • log in
  • 484 Views
  • 2 replies
  • 0 likes