Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

138869 Views

503 replies

108 likes

  • 138869 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

97798 Views

19 replies

38 likes

  • 97798 Views
  • 19 replies
  • 38 likes

How do I can DELETE an account on spotify

Hey,I really need your help,I had an account wich I used,that account was synchronized with facebook,but today I create a new account beacause I wanted to listen my playlist on "premium" but accidentally I conected this account with my facebook,so bo...

Newbie

Hey,I really need your help,I had an account wich I used,that account was synchronized with facebook,but today I create a new account beacause I wanted to listen my playlist on "premium" but accident...

OviiiOne

Community Legend

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

iOS starts sharing music on Facebook

For the last two months, my mobile Spotify will turn on the "share activity with Facebook" feature which I never use. I don't know how it's turning on but I keep having to check every week to make sure it's off. I usually find out when someone on Fac...

Gig Goer

For the last two months, my mobile Spotify will turn on the "share activity with Facebook" feature which I never use. I don't know how it's turning on but I keep having to check every week to make su...

KatieDavenport

Gig Goer

723 Views

3 replies

0 likes

  • 723 Views
  • 3 replies
  • 0 likes

NOT GETTING CUSTOMER SUPPORT

I have been emailing the support email ALL DAY and have not had the decency of a response back to my case. Case number 02076443. I can't login to my account via Facebook anymore. This is frustrating because I PAY for premium. To not even get an email...

Regular

I have been emailing the support email ALL DAY and have not had the decency of a response back to my case. Case number 02076443. I can't login to my account via Facebook anymore. This is frustrating...

Frankierufo

Regular

1072 Views

11 replies

0 likes

  • 1072 Views
  • 11 replies
  • 0 likes

Solved!! My Starred playlist album artwork's not working.

I usually save my songs on my Starred playlist. For some reason, the album artwork for every song is not working. Not even in online mode. Help please?

Casual Listener

I usually save my songs on my Starred playlist. For some reason, the album artwork for every song is not working. Not even in online mode. Help please?

Amarro

Community Legend

1018 Views

4 replies

0 likes

album artwork
  • 1018 Views
  • 4 replies
  • 0 likes

Spotify 'closing' when left running on locked iphone

Hi, I usually always have Spotify open and running in the background on my iPhone 6 and my Bluetooth on as I get in and out of my car for example. So if I get in the car and press play on the stereo it should control Spotify immediately. However very...

Newbie

Hi, I usually always have Spotify open and running in the background on my iPhone 6 and my Bluetooth on as I get in and out of my car for example. So if I get in the car and press play on the stereo ...

484 Views

0 replies

0 likes

  • 484 Views
  • 0 replies
  • 0 likes

Song won't sync

So I just downloaded a new song, added it to my starred list on my macbook and it plays fine there. Synced iphone to macbook so the song is on my iphone but it appears grayed out on my iphone 5s, and wont sync or download. Help! Thanks!

Casual Listener

So  I just downloaded a new song, added it to my starred list on my macbook and it plays fine there. Synced iphone to macbook so the song is on my iphone but it appears grayed out on my iphone 5...

confusedfella

Casual Listener

603 Views

3 replies

0 likes

  • 603 Views
  • 3 replies
  • 0 likes

Cover album..

Perchè Quando sono offline le cover degli album non sono più disponibili ?

Casual Listener

Perchè Quando sono offline le cover degli album non sono più disponibili ?

Simo_1294

Newbie

1895 Views

3 replies

0 likes

  • 1895 Views
  • 3 replies
  • 0 likes

iPhone SHUFFLE PROBLEM

Hey, I have a problem, I'm premium and I'm tryna shuffle all my playlists. They start shuffling but at some point they just stop, so the playlists are never completed. I don't know what's going on so if someone could help me out I'll appreciate it a ...

Newbie

Hey, I have a problem, I'm premium and I'm tryna shuffle all my playlists. They start shuffling but at some point they just stop, so the playlists are never completed. I don't know what's going on so...

Amarro

Community Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Spotify on iPod touch 4th gen

I have an iPod touch 4th gen and spotify is not working on it. On my iPhone 5C it works perfectly but on my iPod it only has my saved songs and won't play them either. I've redownloaded and resigned in and it still doesn't work.

Newbie

I have an iPod touch 4th gen and spotify is not working on it. On my iPhone 5C it works perfectly but on my iPod it only has my saved songs and won't play them either. I've redownloaded and resigned ...

Peter__

Community Legend

933 Views

1 replies

0 likes

  • 933 Views
  • 1 replies
  • 0 likes

Syncing iTunes library from your phone with Spotify without it lessening the storage space?

I don't think that made sense. Anyway. I'm really into Spotify, but I'm not ready to let go of iTunes, especially since it's easily accessible on my iPhone and I use it for lots of other things, too. It seems like when I import my iTunes library into...

Newbie

I don't think that made sense. Anyway. I'm really into Spotify, but I'm not ready to let go of iTunes, especially since it's easily accessible on my iPhone and I use it for lots of other things, ...

Peter__

Community Legend

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Syncing iPod Nano 3G

Hi! I'm trying to sync my iPod Nano 3G with Spotify, but only some tracks move from my selected playlists. Does anybody know why? Thanks much!

Newbie

Hi! I'm trying to sync my iPod Nano 3G with Spotify, but only some tracks move from my selected playlists. Does anybody know why? Thanks much!

Peter__

Community Legend

517 Views

1 replies

0 likes

  • 517 Views
  • 1 replies
  • 0 likes

Solved!! New feature in iOS Spotify App that doesn't work on my devices

Hi Guys, A friend of mine seting next to me at the office just showed me a very cool feature in iOS App. [snip] I want that feature, unfortunately it doesn't work with my App neither on iPad or iPhone while it works for him on both. Any idea why ? F.

Regular

Hi Guys,   A friend of mine seting next to me at the office just showed me a very cool feature in iOS App. [snip] I want that feature, unfortunately it doesn't work with my App neither o...

MattSuda

Spotify Star

609 Views

3 replies

0 likes

  • 609 Views
  • 3 replies
  • 0 likes

Solved!! Deactivate Offline Downloads

Hey Everybody, I have a Problem. I use Spotify Premium with my IPad and IPhone. But my IPad has a maximum storage of 8 GB. I have a lot of Music offline with my IPhone, because I travel a lot by train and here I am not every time in the network. If I...

Casual Listener

Hey Everybody,   I have a Problem. I use Spotify Premium with my IPad and IPhone. But my IPad has a maximum storage of 8 GB. I have a lot of Music offline with my IPhone, because I travel a ...

arnybax

Casual Listener

568 Views

2 replies

0 likes

  • 568 Views
  • 2 replies
  • 0 likes

Album Cover NOT showing.

I'm a premium user and the fact that I can't see the album cover for every single song that I add is bugging me a lot now. Please fix this issue asap. I

Visitor

I'm a premium user and the fact that I can't see the album cover for every single song that I add is bugging me a lot now. Please fix this issue asap. I

MattSuda

Spotify Star

532 Views

2 replies

0 likes

  • 532 Views
  • 2 replies
  • 0 likes

Iphone problem

Album artwork not showing. 

Visitor

Album artwork not showing. 

OviiiOne

Community Legend

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Solved!! Sptofiy Premium on iPhone only allows shuffle

I have Spotify premium and it shows as so on my account settings. However, on my phone I am only able to shuffle. I can select Shuffle Play, and I can also select each individual song, but the songs do not play in the order of the playlists that I fo...

Newbie

I have Spotify premium and it shows as so on my account settings. However, on my phone I am only able to shuffle. I can select Shuffle Play, and I can also select each individual song, but the songs ...

Carina

Community Legend

841 Views

1 replies

0 likes

  • 841 Views
  • 1 replies
  • 0 likes

Music Picture

This might be a stupid problem but it really bugging me! When I'm online and I havent dowload the music for offline the picture that dose with the song comes up but as soon as I download it the picture is not there and I'm left with a black backgroun...

Newbie

This might be a stupid problem but it really bugging me! When I'm online and I havent dowload the music for offline the picture that dose with the song comes up but as soon as I download it the pictu...

Jordi

Community Legend

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Downloading music

I have a bunch of music already downloaded, but when i go to download more music they wont sync to my Ipod touch 5. And there plenty of room left on the device. Any clue on how to force the sync?

Newbie

I have a bunch of music already downloaded, but when i go to download more music they wont sync to my Ipod touch 5. And there plenty of room left on the device. Any clue on how to force the sync?

Peter__

Community Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Est-ce que le Ipod nano 7e génération est compatible

Je veux faire l'acquisition d'un Ipod Nano 7e génération pour écouter la musique hors connexion. Est-ce que cet appareil est compatible pour la synchronisation avec un MacBook Air. Spoiler (Highlight to read)Merci de votre collaborationMerci de votre...

Newbie

Je veux faire l'acquisition d'un Ipod Nano 7e génération pour écouter la musique hors connexion.  Est-ce que cet appareil est compatible pour la synchronisation avec un MacBook Air.   &nb...

Peter__

Community Legend

751 Views

1 replies

0 likes

  • 751 Views
  • 1 replies
  • 0 likes

Can I use this wireless speaker with free Spotify?

Can I use this wireless speaker http://store.apple.com/uk/product/MHB42B/A/beats-pill-20-speaker?fnode=3f With the free Version of Spotify?

Newbie

Can I use this wireless speaker http://store.apple.com/uk/product/MHB42B/A/beats-pill-20-speaker?fnode=3f With the free Version of Spotify?

OviiiOne

Community Legend

1161 Views

1 replies

0 likes

  • 1161 Views
  • 1 replies
  • 0 likes