Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Regular
407538 Views
125 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
278944 Views
58 replies
14 likes
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Roadie
178549 Views
510 replies
110 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
my favorite album has become stuck in shuffel mode when i first signed up i was able to listen to the entire album all others work
my favorite album has become stuck in shuffel mode when i first signed up i was able to listen to the entire album all others work
Composer
382 Views
1 replies
0 likes
So this might not be the right place to post this but I cannot find anywhere else to call and talk to someone for support. I bought my cousin a premium account for her birthday, but long story short she's in a bit of trouble and won't be needing it f...
So this might not be the right place to post this but I cannot find anywhere else to call and talk to someone for support. I bought my cousin a premium account for her birthday, but long s...
Casual Listener
523 Views
2 replies
0 likes
I downloaded Spotify on my Ipod just a few days ago, and cannot play individual songs. It only gives me the option to "shuffle." On my brother's iphone, he's using free (never started a free trial for premium), he can pick any individual song. What i...
I downloaded Spotify on my Ipod just a few days ago, and cannot play individual songs. It only gives me the option to "shuffle." On my brother's iphone, he's using free (never started a free tr...
Spotify Star
2631 Views
4 replies
0 likes
Hi all, After downloading the latest iOS update, some local files on my iphone have become un-synced with my macbook pro and will not play on my iphone. The songs play just fine on my macbook in the correct playlists. I have tried restarting my phone...
Hi all, After downloading the latest iOS update, some local files on my iphone have become un-synced with my macbook pro and will not play on my iphone. The songs play just fine on my macb...
Spotify Star
1192 Views
1 replies
0 likes
Feature request: Sync and display album art for non-spotify music that I sync over from my desktop. In older versions of Spotify for iOS, it used to display the album art when playing a song. Now I get a musical note I miss my album art
Feature request: Sync and display album art for non-spotify music that I sync over from my desktop. In older versions of Spotify for iOS, it used to display the album art when playing a song. Now I g...
Spotify Star
4886 Views
11 replies
1 likes
My iPhone (iOS updated its Spotify about an hour ago. ALL my owned tracks that I had synced from my computer disappeared. I tried resyncin them according to the instructions. No, I did not see the "songs magically appearing", as it says in the instru...
My iPhone (iOS 😎 updated its Spotify about an hour ago. ALL my owned tracks that I had synced from my computer disappeared. I tried resyncin them according to the instructions. No, I did not s...
549 Views
0 replies
0 likes
Since the last update my Spotify App on my iPhone doesn't recognize my Premium account anymore. On my Mac it still says I have a Premium account.
Since the last update my Spotify App on my iPhone doesn't recognize my Premium account anymore. On my Mac it still says I have a Premium account.
Community Legend
1036 Views
4 replies
0 likes
After I updated my iPhone 5S to the most recent version (which SUCKS!!!), all of my local files no longer play with the cover art (which is on the computer). I deleted the app and then reinstalled it - and still, when I sync my files no artwork appea...
After I updated my iPhone 5S to the most recent version (which SUCKS!!!), all of my local files no longer play with the cover art (which is on the computer). I deleted the app and then reinstalled it...
Casual Listener
854 Views
3 replies
0 likes
My album covers won't load on my iphone (i.e. in playlists, my music). I honestly get annoyed when the picture is not showing up. I was wondering how to get them back. Please help! Thanks!
My album covers won't load on my iphone (i.e. in playlists, my music). I honestly get annoyed when the picture is not showing up. I was wondering how to get them back. Please help! Thanks!
Spotify Star
2729 Views
6 replies
1 likes
When I am Offline in my iphone. I can´t see the pictures of the album, I just see this picture!!!!
When I am Offline in my iphone. I can´t see the pictures of the album, I just see this picture!!!!
Spotify Star
869 Views
3 replies
0 likes
guys when i want to listen new songs my phone won't show tthe album pic but the predefinite pic for songs
guys when i want to listen new songs my phone won't show tthe album pic but the predefinite pic for songs
Spotify Star
915 Views
2 replies
0 likes
When I listen to songs, but didn´t download them yet, I can see the covers, but after downloading the songs to my playlists I can´t see the covers anymore. Does anyone have an idea why ?I'm using an Ipod Touch 5th gerneration ! Thanks
When I listen to songs, but didn´t download them yet, I can see the covers, but after downloading the songs to my playlists I can´t see the covers anymore. Does anyone have an idea why ? I'm using a...
Spotify Star
1545 Views
3 replies
0 likes
When playing my playlist on my iPhone non of the song artwork shows up when on the lock screen or in the app unlocked in full screen!
When playing my playlist on my iPhone non of the song artwork shows up when on the lock screen or in the app unlocked in full screen!
Spotify Star
2741 Views
7 replies
1 likes
If i listen music with spotify on my iphone, i can't see the cover of the music im listening?
If i listen music with spotify on my iphone, i can't see the cover of the music im listening?
Spotify Star
1568 Views
3 replies
0 likes
I've had Spotify premium for a little over a month and ive noticed there's never the album cover for any of the songs! Please fix this it's verry annoying.
I've had Spotify premium for a little over a month and ive noticed there's never the album cover for any of the songs! Please fix this it's verry annoying.
Spotify Star
1349 Views
2 replies
1 likes
Recently when using spotify on my iPhone 5s (iOS 8.1) album artwork has stopped showing on the main screen while playing a song with the app open. It just shows a black screen with a musical note. This is the same with the lock screen
Recently when using spotify on my iPhone 5s (iOS 8.1) album artwork has stopped showing on the main screen while playing a song with the app open. It just shows a black screen with a musical note. Th...
Spotify Star
926 Views
2 replies
0 likes
It's really bothering me that I can't see the album work. so please fix it. Or I may switch to BEATS
It's really bothering me that I can't see the album work. so please fix it. Or I may switch to BEATS
Spotify Star
940 Views
8 replies
0 likes
Relevant information before I detail the issue:iPhone 6 Plus 128GB, iOS 8.1Spotify Version: 2.0.0.1643This applies to all songs & albums. Album artwork is only displayed when the player is minimized (see attached screenshot).In the Lockscreen and now...
Relevant information before I detail the issue: iPhone 6 Plus 128GB, iOS 8.1 Spotify Version: 2.0.0.1643 This applies to all songs & albums. Album artwork is only displayed when the play...
Music Fan
8305 Views
7 replies
0 likes
While you are scrolling your playlist you can see the album art but not in the music player V: 2.0.0.1643
While you are scrolling your playlist you can see the album art but not in the music player V: 2.0.0.1643
Spotify Star
644 Views
2 replies
0 likes
Its november 2014 and the album art isnt showing. Not sure if its just a problems with me but any solutions?
Its november 2014 and the album art isnt showing. Not sure if its just a problems with me but any solutions?
Spotify Star
3545 Views
15 replies
1 likes
