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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

What's up with this new Home screen?

Whats up with the new home screen being random playlist? Its really bad, can I change it back?

  • Music Fan
  • baker910
  • Casual Listener
  • 56824 Views
  • 991 replies
  • 363 likes
  • iOS
  • 56824 Views
  • 991 replies
  • 363 likes

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397271 Views
  • 879 replies
  • 326 likes
  • 397271 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78529 Views
  • 124 replies
  • 32 likes
  • 78529 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17931 Views
  • 8 replies
  • 0 likes
  • 17931 Views
  • 8 replies
  • 0 likes

Songs not available on Ipod

While I am still angry about the 10000 Songs my music limit and gave up on saving records whih does not work anymore anyways now I'd just like to listen to the new Arch Enemy record (Arch Enemy – War Eternal) . It is available on Android and Desktop....

  • Regular
  • While I am still angry about the 10000 Songs my music limit  and gave up on saving records whih does not work anymore anyways now I'd just like to listen to the new Arch Enemy record (Arch Enemy...
  • sebbes
  • Regular
  • 376 Views
  • 5 replies
  • 0 likes
  • 376 Views
  • 5 replies
  • 0 likes

Solved!! $5 subscription with ads on iPhone

Hi, I am using the $5 subscription, and when listening to music on my iPhone over WiFi, I have to listen to ads. Is this normal behavior? Thank you

  • Casual Listener
  • Hi,   I am using the $5 subscription, and when listening to music on my iPhone over WiFi, I have to listen to ads.   Is this normal behavior?   Thank you
  • Joe
  • Community Legend
  • 391 Views
  • 3 replies
  • 0 likes
  • 391 Views
  • 3 replies
  • 0 likes

Solved!! Local files not syncing to iPhone 4S, phone not appearing under "devices."

I've read through a lot of similar posts, but still do not have a solution. I have a premium account, am connected to the same Wifi network on my desktop and phone, etc. etc. I do not find it acceptable that Spotify moderators simply state the obviou...

  • Casual Listener
  • I've read through a lot of similar posts, but still do not have a solution. I have a premium account, am connected to the same Wifi network on my desktop and phone, etc. etc. I do not find it accepta...
  • deanfourie
  • Regular
  • 3237 Views
  • 21 replies
  • 3 likes
  • 3237 Views
  • 21 replies
  • 3 likes

Spotify shutting down and "saved" music not actually saving

Hi there, I also just sent an email to Customer Support about this. Let's see if I actually get a response. I primarily use Spotify Premium on my iPhone 5c. I just upgraded from an iPhone 4S, which I had used for about 8 months with Spotify on it. My...

  • Regular
  • Hi there,   I also just sent an email to Customer Support about this. Let's see if I actually get a response.   I primarily use Spotify Premium on my iPhone 5c. I just upgraded from...
  • Joe
  • Community Legend
  • 1141 Views
  • 12 replies
  • 0 likes
  • 1141 Views
  • 12 replies
  • 0 likes

Updated iPad/iPhone app only showing edited albums.

I updated my iPad and iPhone app yesterday and the albums I was listening to have disappeared. It used to show both versions of the album, regular and edited, now I can only see edited / amended albums. Is this just a bug with the new app or will I o...

  • Newbie
  • I updated my iPad and iPhone app yesterday and the albums I was listening to have disappeared. It used to show both versions of the album, regular and edited, now I can only see edited / amended albu...
  • camomerl
  • Newbie
  • 8213 Views
  • 25 replies
  • 2 likes
  • 8213 Views
  • 25 replies
  • 2 likes

can´t see my playlists

Hey ! Yesterday the spotify app on my iphone 5 crashed and when I restarted it all my playlists were "gone". I couldn´t see anything on "your music" at all. Or there were two lists; the "starred" and "local files" but both were empty. On the computer...

  • Casual Listener
  • Hey ! Yesterday the spotify app on my iphone 5 crashed and when I restarted it all my playlists were "gone". I couldn´t see anything on "your music" at all. Or there were two lists; the "starred" and...
  • Joe
  • Community Legend
  • 309 Views
  • 3 replies
  • 0 likes
  • 309 Views
  • 3 replies
  • 0 likes

I tried to sync my mobile phone to my computer and lost all my music

I tried to sync my mobile (android) phone to the computer so I could have all my saved music on my computer. Somehow all of a sudden, I had to sign up for a premium account again becuase it was showing that I just have a free account and I've lost al...

  • Newbie
  • I tried to sync my mobile (android) phone to the computer so I could have all my saved music on my computer.  Somehow all of a sudden, I had to sign up for a premium account again becuase it was...
  • Joe
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Need help - ASAP!!! Spotify Connect

I have a graduation party in 6 hours and I have spent the past 4 hours trying to get my Spotify Connect to work!! Both my iPhone and my MacBook Air are on the same Wi-Fi Network but my phone doesn't see my Mac! iPhone 5C Brand Spanking New MacBook Ai...

  • Casual Listener
  • I have a graduation party in 6 hours and I have spent the past 4 hours trying to get my Spotify Connect to work!!   Both my iPhone and my MacBook Air are on the same Wi-Fi Network but my pho...
  • Joe
  • Community Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Iphone 5 offline playlists won't sync completely

Hey there, I have a problem with my playlists using them offline. I have a premium account and a couple of playlists. For a couple of weeks now I can't listen to all my music offline because the playlists will not sync- that means in the playlists so...

  • Newbie
  • Hey there,   I have a problem with my playlists using them offline.   I have a premium account and a couple of playlists. For a couple of weeks now I can't listen to all my music of...
  • Joe
  • Community Legend
  • 1086 Views
  • 3 replies
  • 0 likes
  • 1086 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Premium: playlists on iPod 4 disappeared / won't sync again with desktop

Hi, I found a link to a support request form on the forum, but since I didn't receive a useful answer besides some autoreply confirmation, I'm posting my problem here. Since about 2 or 3 weeks ago all the playlists that I had synced from my desktop (...

  • Casual Listener
  • Hi,   I found a link to a support request form on the forum, but since I didn't receive a useful answer besides some autoreply confirmation, I'm posting my problem here.   Since abo...
  • _dayvancowboy_
  • Casual Listener
  • 1423 Views
  • 5 replies
  • 0 likes
  • 1423 Views
  • 5 replies
  • 0 likes

Do not see your music on ipad

Hi I just got the new updated app on my phone and I really like the your music feature. I do not see this on my iPad on the left though. I am logged into the same account on the iPad. Is this correct?

  • Newbie
  • Hi I just got the new updated app on my phone and I really like the your music feature. I do not see this on my iPad on the left though. I am logged into the same account on the iPad. Is this corr...
  • Joe
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Downloading a single song to iphone

How do I download a single song to my iphone.I can see the playlist syn offline but how do I download a single song

  • Roadie
  • How do I download a single song to my iphone. I can see the playlist syn offline but how do I download a single song
  • Arsenal-rule
  • Roadie
  • 454 Views
  • 2 replies
  • 0 likes
  • 454 Views
  • 2 replies
  • 0 likes

When I save an album the track order is wrong

Hello everyone, I have an issue with Spotify application on iOS. The problem is when I save an album and set it to be available offline, the album is indeed saved for offline access but the track order is completely wrong. This does not happen often,...

  • Casual Listener
  • Hello everyone,   I have an issue with Spotify application on iOS. The problem is when I save an album and set it to be available offline, the album is indeed saved for offline access but th...
  • theajvan
  • Casual Listener
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes

Sync Help!

Hi am looking for some help am trying to sync local files to my iphone 4 I make a playlist set it to offline and set it syncing but when I look at the files offline on the iphone out of the 15 tracks only 6 appear they're not even listed, they appear...

  • Newbie
  • Hi am looking for some help am trying to sync local files to my iphone 4 I make a playlist set it to offline and set it syncing but when I look at the files offline on the iphone out of the 15 tracks...
  • Peter__
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Songs unavailable but still shown in playlist - IPhone App

Hello I have a strange issue with Spotify on my new IPhone 4S My previous phone was damaged and so had to be replaced I have a playlist with 817 songs on. However, there are now only 699 of those available once I have restored spotify to my new phone...

  • Casual Listener
  • Hello   I have a strange issue with Spotify on my new IPhone 4S   My previous phone was damaged and so had to be replaced I have a playlist with 817 songs on.  However, there a...
  • paulinuk
  • Casual Listener
  • 1293 Views
  • 2 replies
  • 0 likes
  • 1293 Views
  • 2 replies
  • 0 likes

Solved!! I have to sync back all my song.

Idk why i need to do that? Cause it's already synced. I already clicked the available offline. But this happened because after my premium finished i upgrade it back. And i have to sync all back. Any solution? Thank you.

  • Newbie
  • Idk why i need to do that? Cause it's already synced. I already clicked the available offline. But this happened because after my premium finished i upgrade it back. And i have to sync all back. Any ...
  • Joe
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Unable to scrobble from iPhone/Ipad in spotify app

Description Unable to Scrobble from spotfy app on iphone/ipad. I can scrobble from the officail last.fm app however. A more detailed description, using numbered steps 1. Cleared Safari history and cookies and data from ipad settings 2. Uninstalled sp...

  • Newbie
  • Description Unable to Scrobble from spotfy app on iphone/ipad. I can scrobble from the officail last.fm app however.    A more detailed description, using numbered steps 1. ...
  • Joe
  • Community Legend
  • 778 Views
  • 1 replies
  • 0 likes
  • 778 Views
  • 1 replies
  • 0 likes

Can't get Offline Mode to Work

I just purchased Spotify Premium and want to listen to offline work for a roadtrip and not use all my data. But I can NOT get it to work. Everytime I try to go offline, it says that the track is not synced and not available offline. I have tried to s...

  • Newbie
  • I just purchased Spotify Premium and want to listen to offline work for a roadtrip and not use all my data. But I can NOT get it to work. Everytime I try to go offline, it says that the track is not ...
  • Peter__
  • Community Legend
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

Queue don't work on Offline mode

Im I the only one with this probleme ? I'm using an iPhone 5 and the last vestion of the Spotify app

  • Regular
  • Im I the only one with this probleme ? I'm using an iPhone 5 and the last vestion of the Spotify app
  • Peter__
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! Spotify connect data usage

First off hi everyone!. So I discovered the connect feature almost by accident BUT it is perfect for what I need. Here's my question. I have an AT&T iPad with unlimited data (grandfathered in whoot whoot!!) that I use connected to my radio on my Harl...

  • Casual Listener
  • First off hi everyone!. So I discovered the connect feature almost by accident BUT it is perfect for what I need. Here's my question. I have an AT&T iPad with unlimited data (grandfathered in...
  • poloblk09
  • Casual Listener
  • 2275 Views
  • 2 replies
  • 0 likes
  • 2275 Views
  • 2 replies
  • 0 likes