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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30700 Views

40 replies

9 likes

  • 30700 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95425 Views

115 replies

12 likes

Other
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  • 115 replies
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
  • 1036 Views
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293853 Views

60 replies

15 likes

  • 293853 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123759 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Solved!! Artwork for local files show up on ipad not iphone

I can't understand why my album artwork for uploaded tracks appear just fine on my iPad in Spotify, but not my iPhone. It is driving me crazy!

Visitor

I can't understand why my album artwork for uploaded tracks appear just fine on my iPad in Spotify, but not my iPhone. It is driving me crazy!

RAW7580

Newbie

2998 Views

12 replies

0 likes

  • 2998 Views
  • 12 replies
  • 0 likes

Trial

I joined the 7 day free trial then I read it says sprint customers: users accepting a trial will remain in spotify premium and be charged I have sprint and I accepted the 7 day trial I tried to cancel but it doesn't give me an option

Visitor

I joined the 7 day free trial then I read it says sprint customers: users accepting a trial will remain in spotify premium and be charged I have sprint and I accepted the 7 day trial I tried to cance...

354 Views

0 replies

0 likes

  • 354 Views
  • 0 replies
  • 0 likes

Songs ARE or WERE synced, but saying that they aren't...?

Hello people! So i have RECENTLY had this problem. Im a songwriter, so i have all my demos synced offline to a specific playlist and i have had no problem with this for years now! The other day however i was in studio and went to play someone who i w...

Regular

Hello people!    So i have RECENTLY had this problem.   Im a songwriter, so i have all my demos synced offline to a specific playlist and i have had no problem with this for ye...

Maineyac

Regular

832 Views

2 replies

1 likes

  • 832 Views
  • 2 replies
  • 1 likes

Can't sync all local files

Hello, I just recently bought some music and downloaded it onto my computer. I also downloaded it onto my phone, but when I added some of the music to a playlist in spotify, only about a third of the songs added synced to my iPhone. Also, when I try ...

Casual Listener

Hello, I just recently bought some music and downloaded it onto my computer. I also downloaded it onto my phone, but when I added some of the music to a playlist in spotify, only about a third of the...

dinomight

Spotify Star

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

Reproducción no aleatoria en iphone

Soy usuario premium y no puedo reproducir listas o discos en orden. al dar al play siempre está en modo aleatorio. cómo se soluciona?

Newbie

Soy usuario premium y no puedo reproducir listas o discos en orden. al dar al play siempre está en modo aleatorio. cómo se soluciona?

389 Views

0 replies

0 likes

  • 389 Views
  • 0 replies
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still can't synch music to iPod classic

Hey I did a number on this topic earlier but the conversation died so I made this one. Here's a link to previous one : https://community.spotify.com/t5/Help-iOS-iPhone-iPad-iPod-Touch/Can-t-sync-music-to-iPod-classic/m-p/945797/highlight/true#M39251

Regular

Hey I did a number on this topic earlier but the conversation died so I made this one. Here's a link to previous one : https://community.spotify.com/t5/Help-iOS-iPhone-iPad-iPod-Touch/Can-t-sync-musi...

saddisti

Regular

507 Views

1 replies

0 likes

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  • 1 replies
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Want to recover browse playlist

Hi there, I listened to a playlist called chillout sunday yesterday which I really liked and which was featured in the brose carroussel. However it then dissapeared from the carroussel and I tried searching for it but could not find that particular p...

Newbie

Hi there,   I listened to a playlist called chillout sunday yesterday which I really liked and which was featured in the brose carroussel. However it then dissapeared from the carroussel and...

400 Views

0 replies

0 likes

  • 400 Views
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Adding already synced local tracks to playlist from mobile

I haven't seen anyone else posting about this, so maybe it's not even a bug and i'm just noticing this is how spotify works...but i could've sworn in the past i was able to, from my phone, add local tracks (that are alreday synced) to a given playlis...

Gig Goer

I haven't seen anyone else posting about this, so maybe it's not even a bug and i'm just noticing this is how spotify works...but i could've sworn in the past i was able to, from my phone, add l...

Jaax

Spotify Legend

647 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Offline Button Disappeared in Playback

I've recently updated to the new Spotify 2.20 update, and have found that the option to turn go offline in playback of the settings menu has disappeared? Is there any other way to force to my device to go offline?

Newbie

I've recently updated to the new Spotify 2.20 update, and have found that the option to turn go offline in playback of the settings menu has disappeared? Is there any other way to force to my de...

428 Views

0 replies

0 likes

  • 428 Views
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Premium

i recently bought spotify premium on ipod it did not register. i deleted the app and redownloaded did not work logged in and out multiple times did not work checked my itunes purchases it went through but i stil dont have spotify premium please help ...

Newbie

i recently bought spotify premium on ipod it did not register. i deleted the app and redownloaded did not work logged in and out multiple times did not work checked my itunes purchases it went throug...

344 Views

0 replies

0 likes

  • 344 Views
  • 0 replies
  • 0 likes

Solved!! IOS 8, Spotify install but disappears.

Hello, I installed Spotify on my iPad Air. I actually watch it being installed but it just disappears after completion. If you search for it Spotify iTunes store result comes up. When you check the store the "OPEN" button is greyed out. I've restored...

Casual Listener

Hello, I installed Spotify on my iPad Air. I actually watch it being installed but it just disappears after completion. If you search for it Spotify iTunes store result comes up. When you check the...

mclass1

Casual Listener

620 Views

1 replies

0 likes

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  • 1 replies
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Limiting Streaming while on 3G/LTE

I thought I saw this somewhere but i can't find it. Can someone remind me if there's a way to disable streaming when spotify is NOT connected to WiFi? Can someone confirm that when a playlist is marked "make available offline" that spotify will not s...

Visitor

I thought I saw this somewhere but i can't find it.  Can someone remind me if there's a way to disable streaming when spotify is NOT connected to WiFi?  Can someone confirm that when a play...

470 Views

0 replies

1 likes

  • 470 Views
  • 0 replies
  • 1 likes

Spotify closes down when my iphone enters screensave mode.

After my last Spotify update, my spotify closes down when the phone goes in to screensave mode. That means that the music stops suddently. How can i fix this? If you can write in danish its fine, but english is okay. Best regardsRené Jensen

Newbie

After my last Spotify update, my spotify closes down when the phone goes in to screensave mode. That means that the music stops suddently. How can i fix this?   If you can write in danish it...

Maccan

Newbie

903 Views

1 replies

1 likes

  • 903 Views
  • 1 replies
  • 1 likes

My premium account isn't activating

I just signed up for it and on my app it still says free what should I do. I logged out and back in...

Newbie

I just signed up for it and on my app it still says free what should I do. I logged out and back in...

Josh

Community Legend

548 Views

1 replies

0 likes

  • 548 Views
  • 1 replies
  • 0 likes

Deleting Offline Songs

I am a new Premium using and I'm loving it on my iPhone 6 so far. However I've run into a bit of a snag. I can download songs for offline use, that's not a problem. The problem comes when I want to "undownload" a song from an album, but not neccessar...

Newbie

I am a new Premium using and I'm loving it on my iPhone 6 so far. However I've run into a bit of a snag.   I can download songs for offline use, that's not a problem. The problem comes when ...

dinomight

Spotify Star

1553 Views

1 replies

0 likes

iOS 8
iphone
  • 1553 Views
  • 1 replies
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iOS app shows me as free, web as premium

i should be premium, right?I've signed out and back in. I've uninstalled and reinstalled. Both several times. How do I fix it?

Newbie

i should be premium, right? I've signed out and back in. I've uninstalled and reinstalled. Both several times. How do I fix it?

MichaelW

Community Legend

917 Views

1 replies

0 likes

  • 917 Views
  • 1 replies
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i have a ipod nano and it wont sync any of my music to it.

I have a regular ipod nano 5th edition and it doesnt go online. i was under the impresion that i could sync my music from spotify to my ipod. but its saying that i can only sync music from local files. i dont know if that means that i can only put mu...

Newbie

I have a regular ipod nano 5th edition and it doesnt go online. i was under the impresion that i could sync my music from spotify to my ipod. but its saying that i can only sync music from local file...

spotifyman16

Newbie

3282 Views

4 replies

1 likes

  • 3282 Views
  • 4 replies
  • 1 likes

only shuffle available in app instead per song

I have a premium account. Since a day I can not select in a playlist the song I would like to listen to. The only option is to use shuffle. Can someone please advice what to do?

Newbie

I have a premium account. Since a day I can not select in a playlist the song I would like to listen to. The only option is to use shuffle. Can someone please advice what to do?

rbergma29

Gig Goer

656 Views

1 replies

0 likes

Shuffle play button premium
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  • 1 replies
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