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Cancelling subscription...

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Cancelling subscription...

I signed up for Spotify premium yesterday before realising that it was more expensive to upgrade in-app. I want to make sure I cancel my subscription before paying £12.99 AGAIN but there doesn't seem to be any way to stop it?

When I try and report a problem via iTunes the link doesn't work. I have emailed but not heard back... When I log in here and try to update my details it takes me back to the same page so I am going round in circles.

It is driving me mad! It tells you to stop the subscription but there is no way of doing it.

I would really rather have a refund as I haven't been using the service whilst trying to sort this out anyway...
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Marked as solution

To cancel your subscription, you need to cancel it from iTunes. You subscription is being handled by Apple.

 

Information on how to do this in iTunes can be found here:

 

http://support.apple.com/en-us/HT202039

 

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

 

If you have trouble you need to contact Apple.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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2 Replies
Marked as solution

To cancel your subscription, you need to cancel it from iTunes. You subscription is being handled by Apple.

 

Information on how to do this in iTunes can be found here:

 

http://support.apple.com/en-us/HT202039

 

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

 

If you have trouble you need to contact Apple.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks! I have at least managed to switch off the auto renewal now.

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