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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

242090 Views

27 replies

5 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

pkrpmusic

Newbie

124912 Views

119 replies

13 likes

Other
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  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2979 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

307709 Views

62 replies

16 likes

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  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

132012 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Music stops playing when iPhone locked or app is closed

I use Spotify in my car a lot, but in order to save battery I turn the screen off (the phone is in a stand) but recently the app will stop playing music when the app is closed (hitting the home button) or when the phone is locked I am a spotify Premi...

Casual Listener

I use Spotify in my car a lot, but in order to save battery I turn the screen off (the phone is in a stand) but recently the app will stop playing music when the app is closed (hitting the home butto...

afbarnes

Casual Listener

2424 Views

3 replies

0 likes

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  • 3 replies
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Can't sync spotify with offline mode

Hello I've bought spotify premium about a week and a half ago and I don't understand why I can't listen to any music offline. This happens on my phone and ipad. I have enough storage space to do so. Can anyone help?

Casual Listener

Hello I've bought spotify premium about a week and a half ago and I don't understand why I can't listen to any music offline. This happens on my phone and ipad. I have enough storage space to do so. ...

Ginrot

Casual Listener

2763 Views

7 replies

1 likes

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  • 7 replies
  • 1 likes

Can't login to apps on IPad or iPhone, no problem loging into website

Updated apps, changed PW 3 times, website works fine to login but can't login to iPad or iPhone.Deleted apps & reinstalled them. No luck w same username & PW from website. Frustrating....

Newbie

Updated apps, changed PW 3 times, website works fine to login but can't login to iPad or iPhone. Deleted apps & reinstalled them. No luck w same username & PW from website. Frustrating....

Carina

Community Legend

670 Views

1 replies

0 likes

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  • 1 replies
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su IPhone con account Premium funziona solo in modalità SHUFFLE!

Da alcuni giorni il mio account Premium funziona solo in modalità shuffle su IPhone, mentre è ok sugli altri dispositivi

Newbie

Da alcuni giorni il mio account Premium funziona solo in modalità shuffle su IPhone, mentre è ok sugli altri dispositivi

MichaelW

Community Legend

570 Views

1 replies

0 likes

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  • 1 replies
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Iphone 6 PLUS, NO picture display

Hello, I have the latest update from IOS 8.1 on my IPhone 6 PLUS. However; when I play music, there is no picture display instead of a music "note" picture on every song that I play. I think this is a bug or needs to be fixed. The picture of the albu...

Newbie

Hello, I have the latest update from IOS 8.1 on my IPhone 6 PLUS. However; when I play music, there is no picture display instead of a music "note" picture on every song that I play. I think this is ...

Shubsk

Newbie

1038 Views

2 replies

0 likes

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Maps an spotify issue

Hi, when using google maps with spotify, the songs cut out for a couple of seconds, every 10-15 seconds, almost like it is buffering. This happens on iphone maps too. I have premium and am playing the music offline. What could cause this and how can ...

Casual Listener

Hi, when using google maps with spotify, the songs cut out for a couple of seconds, every 10-15 seconds, almost like it is buffering. This happens on iphone maps too. I have premium and am playing th...

Matty1995

Casual Listener

838 Views

2 replies

0 likes

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Sonos often says "Connection to Spotify was lost"

I use Sonos to access my premium Spoitify account. I have an ATT DSL connection that normaly works at about 2.4 Mb. I have been getting frequent connection to Spotify lost messages with multiple track jumps on restart. I check the bandwidth and while...

Visitor

I use Sonos to access my premium Spoitify account.  I have an ATT DSL connection that normaly works at about 2.4 Mb. I have been getting frequent connection to Spotify lost messages with  m...

Peter__

Community Legend

918 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Spotify connect controling unknown device not on network

I've been having an issue with Spotify on my iphone the past couple of days, where it says "You are now controling Rob's Iphone". I don't know who that is, and it is doing it no matter where I am (across thee separate wireless networks, including one...

Casual Listener

I've been having an issue with Spotify on my iphone the past couple of days, where it says "You are now controling Rob's Iphone". I don't know who that is, and it is doing it no matter where I am (ac...

a2597

Casual Listener

1506 Views

2 replies

0 likes

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Some songs won't play

I installed spotify on my iPhone 6, and after deleting almost all my apps and pictures to have enough space to Get my playlists offline, And finally all my songs synced. But som songes just won't play, doesn't matter if im connected to wi-fi or use m...

Casual Listener

I installed spotify on my iPhone 6, and after deleting almost all my apps and pictures to have enough space to Get my playlists offline, And finally all my songs synced. But som songes just won't pla...

Malinsteph

Casual Listener

703 Views

2 replies

0 likes

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CUENTA UNLIMITED

HOLA!! Tengo una cuenta unlimited, hasta ahora la he usado en mi PC, pero me he comprado una tablet y no va el unlimited, me salen anuncios. He desistalado el Spotify del PC, y nada ha ocurrido con la tablet, sino teneindo publicidada aunque estoy pa...

Newbie

HOLA!! Tengo una cuenta unlimited, hasta ahora la he usado en mi PC, pero me he comprado una tablet y no va el unlimited, me salen anuncios. He desistalado el Spotify del PC, y nada ha ocurrido con...

Peter__

Community Legend

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
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Solved!! I have a huge problem!!! PLEASE HELP ME!!!!

I have recently just purchased a iTunes card from the nearest store to renew my account because I am not able to have a credit card. So I went to the iTunes store and redeemed the code to it. I opened spotify to go to my account settings to add the 1...

Casual Listener

I have recently just purchased a iTunes card from the nearest store to renew my account because I am not able to have a credit card. So I went to the iTunes store and redeemed the code to it. I opene...

Spotifyfreak11

Casual Listener

629 Views

2 replies

0 likes

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  • 2 replies
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Artists & Albums vanished on iPhone but not on iPad??

I wondere if anyone can help or had the same issue?I was in offline mode on my iPhone and went into online mode to go and add a new song when I noticed I had no albums or artists showing but playlists were still there.I went onto the iPad but they ar...

Newbie

I wondere if anyone can help or had the same issue? I was in offline mode on my iPhone and went into online mode to go and add a new song when I noticed I had no albums or artists showing but play...

RunsMountains

Newbie

1556 Views

9 replies

0 likes

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  • 9 replies
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Solved!! On demand

Why can't I play songs on demand when the screen is smaller than 7 inches on free account

Newbie

Why can't I play songs on demand when the screen is smaller than 7 inches on free account

MattSuda

Spotify Star

837 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!! No cover art showing

Hello, I have this problem with my album covers in spotify in offline modus. I already reinstalled the app, but it doesn't fix.. Does anyone have some tips or sugesstions

Newbie

Hello, I have this problem with my album covers in spotify in offline modus. I already reinstalled the app, but it doesn't fix.. Does anyone have some tips or sugesstions

MattSuda

Spotify Star

651 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

iOS 8.1.1 iPhone 5s Music fades out when I switch screens or it goes to sleep

I know this was covered back in 2012 to which the answer was "reinstall the software" I do this and it works fine unti I do something like unplug my headphones. It then reverts back to fading out whenever I move away from the Spotify screen. I have a...

Visitor

I know this was covered back in 2012 to which the answer was "reinstall the software" I do this and it works fine unti I do something like unplug my headphones. It then reverts back to fading out whe...

user-removed

Not applicable

1501 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! I'm so afraid....

I just got a new 64 GB ipod 5th generation, and just got spotify premium'I want to sync my Spotify playlists to my IPod so I can listen offline,is it true that when I sync for the first time Spotify will erase all my Itunes songs that I have on my IM...

Casual Listener

I just got a new 64 GB ipod 5th generation, and just got spotify premium'I want to sync my Spotify playlists to my IPod so I can listen offline,is it true that when I sync for the first time Spotify ...

MattSuda

Spotify Star

1682 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Local tracks sync but won't play on iPhone 6 :-( Why?

Hello. I just got my iPhone 6 today (it runs IOS 8.02). Spotify plays the songs in my playlist fine, as long as they derive from the Spotify catalogue. However, the songs in my playlists, that are synced from my local music collection (and managed vi...

Regular

Hello.   I just got my iPhone 6 today (it runs IOS 8.02). Spotify plays the songs in my playlist fine, as long as they derive from the Spotify catalogue. However, the songs in my pl...

DanG1580

Casual Listener

5464 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

New iPhone issues

I just got a new iphone 6 and had an icloud backup restored onto it. When i first started up spotify on it, it started downloading all the offline playlists that I have, which was cool. A lot of these playlists ended up having offline tracks that I h...

Casual Listener

I just got a new iphone 6 and had an icloud backup restored onto it. When i first started up spotify on it, it started downloading all the offline playlists that I have, which was cool. A lot of thes...

wheli1539

Casual Listener

1057 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Playlist not working.

I press "Hip-Hop" and nothing loads at all. Just says "an error occurred"

Newbie

I press "Hip-Hop" and nothing loads at all. Just says "an error occurred"

OviiiOne

Community Legend

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes