Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Playlist wont show songs

Playlist wont show songs

Plan

Premium

Country

Indonesia

 

Device

(iPhone 11, HP Spectre Folio 2018)

Operating System

(iOS 13.5.1, Windows 10)

 

Several playlists (made by other users) that i’d like to listen to and have added to my library won’t show any of the songs. It doesn't happen to my friends who are also listening to and have added the same playlist to their library. Does anyone know what’s going on? Or if they’ve experienced the same thing as me? Attached are screenshots of examples of playlists that i’d like to listen to but cannot because the songs wont show. 

343868FB-2EA8-43C2-A47D-1C87AC324EAD.png
98F635DA-0739-4173-8B35-A6E518863528.png
Reply
2 Replies

Hi
Please do the following in the exact order:-
make sure you're connected to a wifi network
log out of Spotify
uninstall Spotify
clean your phone's cache (if you can)
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Spotify
Log in to Spotify
open Spotify and download at least one album or playlist
reinsert the SD card (if you have one)

Reinstall instructions if you need them:-
https://support.spotify.com/us/article/reinstallation-of-spotify/

Let us know how you get on 🙂

Hey @raaachellee, thanks for reaching out to the Community!

 

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version.

Let me know how this goes!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts