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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48267 Views
  • 15 replies
  • 36 likes
  • 48267 Views
  • 15 replies
  • 36 likes

problem sharing playlist with friend on Android free edition

PlanpremiumCountryU.S.A.Deviceiphone 7, laptopOperating SystemiOS 13, Windows 10 My Question or IssueI share one of my playlists with a friend using the email method from iOS.He clicks on the emailed link using his Android.His free edition of Spotify...

  • Regular
  • Plan premium Country U.S.A. Device iphone 7, laptop Operating System iOS 13, Windows 10   My Question or Issue I share one of my playlists with a friend using the email method from iOS...
  • UprightPlayer
  • Regular
  • 410 Views
  • 1 replies
  • 0 likes
  • Playlists
    sharing playlists
  • 410 Views
  • 1 replies
  • 0 likes

Appears section missing

Please bring back appears on feature!

  • Casual Listener
  • Please bring back appears on feature!
  • AdamDamon
  • Spotify Star
  • 265 Views
  • 1 replies
  • 1 likes
  • 265 Views
  • 1 replies
  • 1 likes

Why is Spotify never playing any of the songs on my playlist?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Solved!! Iphone Skips to Different songs?

HelloI am running Spotify premium and logged into my account on my iPhone 8. I am in Canada with latest operating system. I load a play list, it plays the first song then does not go to the next song in the playlist and in fact jumps to songs my son ...

  • Music Fan
  • Hello I am running Spotify premium and  logged into my account on my iPhone 8. I am in Canada with latest operating system.   I load a play list, it plays the first song then does not go...
  • Demonseed
  • Music Fan
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

I can’t play songs in search function on ipad

PlanPremiumCountryNetherlandsDeviceIpad 2018Operating System(iOS 10 My Question or IssueHow can i play songs in my library with search function.this function doesn,t work anymore

  • Casual Listener
  • Plan Premium Country Netherlands Device Ipad 2018 Operating System (iOS 10   My Question or Issue How can i play songs in my library with search function.this function doesn,t work any...
  • jopevers
  • Casual Listener
  • 288 Views
  • 2 replies
  • 1 likes
  • 288 Views
  • 2 replies
  • 1 likes

Can’t use the search function

It says “Couldn’t load the page”. I also cannot open podcast or anything from the homepage. My internet is working well and I can still play the songs in my playlists even if they’re not downloaded. Does anyone know if there is something wrong with S...

  • Visitor
  • It says “Couldn’t load the page”. I also cannot open podcast or anything from the homepage. My internet is working well and I can still play the songs in my playlists even if they’re not downloaded. ...
  • Billy-J
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

What playlists are marked without the shuffle icon on a free plan?

I usually use the Spotify Web Player on my PC, but I am currently having plans to get a new iPad for Christmas yet I have heard that the iPad OS version has gone to "shuffle mode" only like other mobile devices. On the same topic, I have heard that s...

  • Casual Listener
  • I usually use the Spotify Web Player on my PC, but I am currently having plans to get a new iPad for Christmas yet I have heard that the iPad OS version has gone to "shuffle mode" only like other mob...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify UI glitch

Plan FamilyFree/Premium PremiumCountry United States Phone iPhone XSOperating SystemiOS10 My Question or Issue my interface whenever I pull up a song it the same as a free members. I’ve redownloaded the app 7 times and restarted my phone 4 times. Thi...

  • Newbie
  • Plan Family Free/Premium Premium Country United States   Phone  iPhone XS Operating System iOS10   My Question or Issue my interface whenever I pull up a song it the same as ...
  • beu-_8qnk55a7
  • Newbie
  • 2060 Views
  • 3 replies
  • 0 likes
  • UI Bug
  • 2060 Views
  • 3 replies
  • 0 likes

Song Not Showing in Mobile App (but in Desktop App perfectly available)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOne of my favorite songs, discovered thanks to Spotifys recommandation, is simply no longer a...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue One of ...
  • OneByBoo
  • Roadie
  • 451 Views
  • 3 replies
  • 0 likes
  • 451 Views
  • 3 replies
  • 0 likes

Apple CarPlay with iOS 15 beta

PlanPremiumCountrySweden DeviceiPhone X, Apple CarPlay (Volvo V90 2019) My Question or IssueApples new iOS14 Beta is out and everything in Apple CarPlay seems to be working fine, except Spotify. All playlists etc. work but when I press play nothing h...

  • Casual Listener
  • Plan Premium Country Sweden  Device iPhone X, Apple CarPlay (Volvo V90 2019)   My Question or Issue Apples new iOS14 Beta is out and everything in Apple CarPlay seems to be working ...
  • Billy-J
  • Spotify Star
  • 1732 Views
  • 3 replies
  • 0 likes
  • apple
    cable
    Carplay
    iOS
  • 1732 Views
  • 3 replies
  • 0 likes

Solved!! Songs liked on desktop do not appear in Liked Songs on iOS

PlanPremiumCountryUSADeviceiPhone 11 ProOperating SystemiOS 13 My Question or IssueI used the desktop app to add songs to my Liked Songs playlist successfully. Going over to my phone, none of those songs appear in Liked Songs. HOWEVER, if I search fo...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 11 Pro Operating System iOS 13   My Question or Issue I used the desktop app to add songs to my Liked Songs playlist successfully. Going over to ...
  • al_xander
  • Casual Listener
  • 1648 Views
  • 4 replies
  • 1 likes
  • iOS 13.4
    Sync issue
  • 1648 Views
  • 4 replies
  • 1 likes

emdedded playlist doesn't play full song on mobile browser

PlanPremiumCountryTurkeyDeviceiPhone 7 My Question or Issue Hi, I have a website that has embedded playlists on it. In Windows, all the browsers play full songs on my website without a problem. However, Safari browser on my mobile phone plays only 30...

  • Regular
  •   Plan Premium Country Turkey Device iPhone 7     My Question or Issue   Hi,   I have a website that has embedded playlists on it. In Windows, all the browsers p...
  • 546 Views
  • 0 replies
  • 1 likes
  • embed
  • 546 Views
  • 0 replies
  • 1 likes

Controlling volume in iOS device

Hi. New here. I'm using my iPhone to control Spotify in my A/V Processor with it's Spotify build in option. How can I disable iPhone volume adjustment and only use my Processor's volume ?Thanks. (iOS 10, Android Oreo, Windows 10,etc.) My Question or ...

  • Regular
  • Hi.  New here.  I'm using my iPhone to control Spotify in my A/V Processor with it's Spotify build in option.  How can I disable iPhone volume adjustment and only use my Processor's...
  • OneByBoo
  • Roadie
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

New Update - Can't see how many songs in each playlist

The new update is terrible and also I can now no longer see how many songs I have in each of the playlists I have created. Is there a hidden option I am missing to find them. Or is it gone for good? Why do you guys think you know what we want. You ha...

  • Roadie
  • The new update is terrible and also I can now no longer see how many songs I have in each of the playlists I have created. Is there a hidden option I am missing to find them. Or is it gone for good? ...
  • user-removed
  • Not applicable
  • 14186 Views
  • 7 replies
  • 11 likes
  • 14186 Views
  • 7 replies
  • 11 likes

Superuser Contribution Macbook Pro Login Issue

Plan - FamilyPremiumCanadaDevice Macbook Pro latest Operating System - macos Catlina My Question or Issue I just started to use Spotify over Apple Music and run into the first issue. I have used Apple id for login but in Spotify MacBook app there is ...

  • Visitor
  •     Plan - Family Premium Canada Device  Macbook Pro latest  Operating System - macos Catlina   My Question or Issue   I just started to use Spotify over ...
  • Elena
  • Moderator
  • 601 Views
  • 1 replies
  • 0 likes
  • macbook
  • 601 Views
  • 1 replies
  • 0 likes

Superuser Contribution My subscription for Premium

PlanPremium Free/PremiumIndia Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)I phone 6Operating (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have paid for premium a week ago but account doesn’t reflect it

  • Visitor
  • PlanPremium  Free/Premium India Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)I phone 6 Operating  (iOS 10, Android Oreo, Windows 10,etc.)   My...
  • Ivan
  • Spotify Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

reorganizing songs

PlanFree/PremiumCountryUnited StatesIphone 6sOperating System(iOS 10) My Question or Issuei cant reorganize the songs in my playlist? i’ve been trying to reorganize them, but theres no option to. i’ve seen people say to drag down and click the 3 bars...

  • Visitor
  • Plan Free/Premium Country United States Iphone 6s Operating System (iOS 10)   My Question or Issue i cant reorganize the songs in my playlist? i’ve been trying to reorganize them, but t...
  • DavidVen
  • Regular
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Queue button missing from latest update

PlanPremiumCountryUKDeviceiPhone XOperating System12.4.1 (Spotify version: 8.5.23.644) My Question or IssueIt seems like the button to access the queue on the currently playing view has been replaced with a "share" button. I can still tracks/podcasts...

  • Gig Goer
  • Plan Premium Country UK Device iPhone X Operating System 12.4.1 (Spotify version: 8.5.23.644)   My Question or Issue It seems like the button to access the queue on the currently playi...
  • jogob
  • Visitor
  • 895 Views
  • 2 replies
  • 1 likes
  • 895 Views
  • 2 replies
  • 1 likes

Cannot Open Link (When trying to open Liked songs playlist)

Family PlanAccount: PremiumCountry: UKDevice: iPhone 11Operating System: iOS 13.5.1 My Question or IssueWhen I try to open my liked songs playlist I get Spotify cannot open this type of link. Any ideas?

  • Visitor
  • Family Plan Account: Premium Country: UK Device: iPhone 11 Operating System: iOS 13.5.1   My Question or Issue When I try to open my liked songs playlist I get Spotify cannot op...
  • 325 Views
  • 0 replies
  • 0 likes
  • 325 Views
  • 0 replies
  • 0 likes