Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 30927 Views
  • 13 replies
  • 35 likes
  • 30927 Views
  • 13 replies
  • 35 likes

Solved!! Where’s the follow button on the iPhone app?

Ever since the update, I can't find the follow button for playlists on the iPhone app. Could someone tell me where to find it? Thank you!

  • Casual Listener
  • Ever since the update, I can't find the follow button for playlists on the iPhone app. Could someone tell me where to find it? Thank you! 
  • Sparkjoymusic
  • Casual Listener
  • 2159 Views
  • 2 replies
  • 0 likes
  • follow playlist
    iphone
  • 2159 Views
  • 2 replies
  • 0 likes

Solved!! Connect to sonos speakers still not working

PlanPremiumUSA DeviceiPhone SE 2020Operating SystemiOS 13.4.1 My Question or IssueConnection to my Sonos stopped working a couple of days ago. Although I see from other posts that you consider this resolved, I have what may be a unique issue. From fo...

  • Visitor
  • Plan Premium USA   Device iPhone SE 2020 Operating System iOS 13.4.1   My Question or Issue Connection to my Sonos stopped working a couple of days ago.  Although I see from ...
  • user-removed
  • Not applicable
  • 1111 Views
  • 4 replies
  • 0 likes
  • 1111 Views
  • 4 replies
  • 0 likes

Bug Report: iOS (iPad) bounceback not fully inplemented

Hi there! i'm not able to start a topic in ongoing issues... so maybe a moderator is able to move this for me? DeviceiPad Pro 11 inch 2020Operating System(iPadOS 13.4.1) My Question or Issuesee this GIF for this weird broken bounceback!

  • Newbie
  • Hi there!   i'm not able to start a topic in ongoing issues... so maybe a moderator is able to move this for me?    Device iPad Pro 11 inch 2020 Operating System (iPadOS 13.4.1)...
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Superuser Contribution Couldn’t load the page

PlanPremiumCountryGBDevice(iPhone XR,samsung galaxy s10)Operating System(iOS13,) Hello i use Spotify on my iphone and samsung phone my samsung device work spotify well but my i phone couldn’t load i check everything even internet connection but my sp...

  • Casual Listener
  •   Plan Premium Country GB Device (iPhone XR,samsung galaxy s10) Operating System (iOS13,)     Hello i use Spotify on my iphone and samsung phone my samsung device work spoti...
  • itsmenima_
  • Casual Listener
  • 4959 Views
  • 6 replies
  • 0 likes
  • 4959 Views
  • 6 replies
  • 0 likes

Unable to go into liked songs album.

I can click on my liked songs album and a random song will play, but I can’t look at the actual album. It says “Spotify can’t open this type of link on this device”. I used the album not even an hour ago and it worked correctly! PlanPremiumCountryUSA...

  • Casual Listener
  • I can click on my liked songs album and a random song will play, but I can’t look at the actual album. It says “Spotify can’t open this type of link on this device”.  I used the album not even a...
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

No songs will play when searched for in 'Liked Songs"

PlanPremiumCountryUnited KingdomDeviceiPhone XROperating SystemiOS 13.4.1 My Question or IssueThis has been an issue for a long time now; when I search for a song in my liked songs, none of the displayed results play when tapping them so I then have ...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone XR Operating System iOS 13.4.1   My Question or Issue This has been an issue for a long time now; when I search for a song in my liked...
  • mbmb123
  • Casual Listener
  • 541 Views
  • 2 replies
  • 0 likes
  • 541 Views
  • 2 replies
  • 0 likes

Solved!! Will local files downloaded to a different phone that’s on my account be accessible from my phone?

PlanPremiumCountryUnited States DeviceiPhone X, my girlfriend has a Mac bookOperating SystemIOS 1.13.1 i don’t have access to a computer so I can’t put local files on my Spotify account and sync them to my phone. But if my girlfriend uses her compute...

  • Regular
  •   Plan Premium Country United States  Device iPhone X, my girlfriend has a Mac book Operating System IOS 1.13.1  i don’t have access to a computer so I can’t put local files o...
  • Onewave
  • Roadie
  • 600 Views
  • 1 replies
  • 0 likes
  • 600 Views
  • 1 replies
  • 0 likes

I can’t log in to my account using my username and password even if I memorized them what do I do

I can’t log in to my account using my username and password. I can’t use my email cause I forgot what email I used. Even though I know the username and password are correct it said it is not correct. Pls help me Cuz I just paid Premium for that accou...

  • Visitor
  • I can’t log in to my account using my username and password. I can’t use my email cause I forgot what email I used. Even though I know the username and password are correct it said it is not correct....
  • Onewave
  • Roadie
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Cuanta música se puede tener en la cuenta ?

Hasta cuanta música puedo tener descargada, tiene un limite de canciones guardadas en mi spotify?

  • Newbie
  • Hasta cuanta música puedo tener descargada, tiene un limite de canciones guardadas en mi spotify?
  • andresfelipeev
  • Casual Listener
  • 4059 Views
  • 2 replies
  • 0 likes
  • 4059 Views
  • 2 replies
  • 0 likes

iOS App Tab Bar Icons broken

PlanPremiumCountryGermany DeviceiPhone 11 ProOperating SystemiOS 13.4.1Spotify Version8.5.56.1214 My Question or IssueThe three tab bar icons are cut off at the bottom (see the attached screenshot, e.g. the Home icon has no bottom line) and are not c...

  • Newbie
  • Plan Premium Country Germany   Device iPhone 11 Pro Operating System iOS 13.4.1 Spotify Version 8.5.56.1214   My Question or Issue The three tab bar icons are cut off at the bo...
  • Onewave
  • Roadie
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Very odd suggestions

no matter what I play and like and add to playlists, Spotify insists on: suggesting “similar” from two artists I rarely play. For months now. What about from the multitude of other artists? four different rows of suggestions on classical ? Why? Hey I...

  • Regular
  • no matter what I play and like and add to playlists, Spotify insists on:   suggesting “similar” from two artists  I rarely play. For months now.  What about from the multitude of oth...
  • Onewave
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Available Devices, Sonos, iPad

Premium Plan, UK, iPad app, Sonos, Latest updates. Playing Spotify within the Sonos app and there are no issues. Playing Spotify app on iPad, Sonos speaker(s) appear as available devices, playback using a Sonos speaker via available devices is proble...

  • Visitor
  • Premium Plan, UK, iPad app, Sonos, Latest updates.   Playing Spotify within the Sonos app and there are no issues.   Playing Spotify app on iPad, Sonos speaker(s) appear as available de...
  • Onewave
  • Roadie
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Spotify does not work with cellular data.

Hello, Spotify says "You're offline" when phone is on cellular data. The phone is connected, because all other applications works fine.Spotify connects successfully when WiFi is enabled. I've tried:- reintstall- device restartwithout effect. Phone: i...

  • Regular
  • Hello,    Spotify says "You're offline" when phone is on cellular data. The phone is connected, because all other applications works fine. Spotify connects successfully when WiFi is enab...
  • amanpatel
  • Visitor
  • 5769 Views
  • 14 replies
  • 1 likes
  • 5769 Views
  • 14 replies
  • 1 likes

Offline mode on iPhone VERY buggy

CountryUnited StatesDevice(iPhone 8, iPhone XR)Operating System(iOS 13.4.1) My Question or IssueSpotify on my iPhone 8 has been very buggy the last month or so when attempting to use the app offline. The two main issues I persistently have are 1) whe...

  • Casual Listener
  •   Country United States Device (iPhone 8, iPhone XR) Operating System (iOS 13.4.1)   My Question or Issue Spotify on my iPhone 8 has been very buggy the last month or so when attem...
  • spunky214
  • Regular
  • 1229 Views
  • 8 replies
  • 2 likes
  • 1229 Views
  • 8 replies
  • 2 likes

Superuser Contribution Audio Playback Volume

Spotify should raise the audio playback volume when streaming on mobile devices. Whenever connected to a Bluetooth device, I have noticed that Spotify is significantly quieter when compared to Apple Music. I adjusted the "Volume level" in the setting...

  • Visitor
  • Spotify should raise the audio playback volume when streaming on mobile devices. Whenever connected to a Bluetooth device, I have noticed that Spotify is significantly quieter when compared to Apple ...
  • Onewave
  • Roadie
  • 764 Views
  • 2 replies
  • 0 likes
  • iOS
    Other
  • 764 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify / Chromecast Audio / iOS issues

PlanPremiumCountryUKDeviceiPhone 7 and 8Operating SystemiOS 10 I’m using Spotify and casting to several chromecast audio devices, however more often than not the audio cuts out every 5 to 10 seconds for around a second. Obviously very frustrating and...

  • Regular
  • Plan Premium Country UK Device iPhone 7 and 8 Operating System iOS 10   I’m using Spotify and casting to several chromecast audio devices, however more often than not the audio cuts out...
  • Onewave
  • Roadie
  • 3333 Views
  • 6 replies
  • 1 likes
  • 3333 Views
  • 6 replies
  • 1 likes

Moving songs up thru the queue is terrible

PlanPremiumCountryUnited States DeviceiPhone XS MaxOperating SystemiOS 13.4.1 My Question or IssueThis issue has been something I’ve wanted to write about for so long now. For the last year or so (I feel like when I first used Spotify on iOS in 2017 ...

  • Music Fan
  • Plan Premium Country United States   Device iPhone XS Max Operating System iOS 13.4.1   My Question or Issue This issue has been something I’ve wanted to write about for so long ...
  • 1283 Views
  • 0 replies
  • 3 likes
  • 1283 Views
  • 0 replies
  • 3 likes

Playlist details won’t update when sharing to Instagram story

PlanPremiumCountry DeviceiPhone 7 Operating SystemWindows 10 My Question or Issue I have created a playlist, named it, included a description, etc. Once I finished my playlist, I wanted to rename it. Once I did that, I tried to share it from my iPhon...

  • Newbie
  •   Plan Premium Country   Device iPhone 7   Operating System Windows 10   My Question or Issue  I have created a playlist, named it, included a description, etc. O...
  • gouverneur88
  • Newbie
  • 2446 Views
  • 1 replies
  • 10 likes
  • 2446 Views
  • 1 replies
  • 10 likes

Playback not pausing during calls

Device(iPhone 11Operating System(iOS 13) My Question or Issue Whenever I pick up a call, Spotify playback does not pause the song and the music merges with the call making it impossible to manage or hear what's going on. Not sure why this is happenin...

  • Visitor
  • Device (iPhone 11 Operating System (iOS 13)   My Question or Issue   Whenever I pick up a call, Spotify playback does not pause the song and the music merges with the call making it ...
  • 478 Views
  • 0 replies
  • 0 likes
  • 478 Views
  • 0 replies
  • 0 likes

Loop self activate

PlanPremiumCountryBelgiumDeviceiPhone 11 Pro maxOperating SystemiOS 13.3.1 Hi all,I use Spotify in my car with my iPhone via Bluetooth.Each time I start the car, my playlist reads from the beginning. I disable the loop function, icon turns to grey in...

  • Casual Listener
  • Plan Premium Country Belgium Device iPhone 11 Pro max Operating System iOS 13.3.1     Hi all, I use Spotify in my car with my iPhone via Bluetooth. Each time I start the car, my...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes