Podcasts category does not load on ios and android

[alexanderzammit]

Plan

Premium

Country 

Italy

Device

Iphone X

Operating System

ios13 

On my iphone every time i go to the categories section and then to the Podcasts category the page simply does not load up. There is the Podcasts header but nothing else (see screenshot). I reinstalled the app, cleared the cache but nothing. I don't have this problem on my Mac though. 

thanks a lot!

[Ivan]

Hey there @alexanderzammit,

 
Welcome to the Community and thanks for bringing this to our attention.

 
Could you try logging out and back in and restarting your phone to see if that makes any difference for you? Also, make sure you check if anything changes if you switch between your wireless connection and mobile data.

It's also a good idea to log in to your account on another device to see if this persists, if you have this possibility. 

Keep us in the loop and don't hesitate to reach out again if you have more questions. 

[alexanderzammit]

I have been in chat with someone from spotify to sovle the issue but not even they could understand the problem. it is evident though that it is something linked to my account. i created a new account on the same device that was giving this problem and the podcasts category loaded properly. Other than that i have done everything you suggested 😞

[Alex]

Hey there @alexanderzammit,

Thanks for the reply and sorry for the delay! 

If the Podcast sections is still not loading when using your account you might want to consider transferring your music to your new account.

You can have a look at this Spotify Answer for more info on how to do that. Note: You won't be able to transfer over your weekly recommendation playlists as those will be reconfigured on your new account.

Unfortunately you won't be able to transfer your current subscription over, so you'll need to cancel your old subscription and resubscribe on your new account.

Hope this helps. Give us a shout if you have more questions.

Have a great day!