Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Account blocked

Premium Account blocked

Hi,

 

I had to create a new account just to post this message! I'm trying to access and get an answer for days now and spotify is making it very hard for me to get any further!

 

My other account is blocked. I'm not sure how but i managed to post a message yesterday (under the name of maaikedev4)  but i'm not able to see the answer because this requires me to log in first, which i'm not able to. When i try to log in it tells me there is no active account, but i have a premium, which i have paid for until last week!

 

I'm really frustrated about not being able to access my premium account 😞 hopefully there is anyone who can finally help me out.

Reply
1 Reply

Hey @maaikedevriesDF

 

It looks like you have sent in a contact form.

 

The support team should be emailing you soon if they haven't done so already.

 

Please keep in touch with support so they can help.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts