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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

32644 Views

40 replies

9 likes

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  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

96603 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1085 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

294329 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

124039 Views

19 replies

38 likes

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Grey blocks appear throughout my songs and it wont play the song selected.

When i scroll down through my music, grey blocks divide up songs throughout the whole library. Also, when i select a song, it plays the one 5 songs above the selcted one. I've restarted my phone and also re-installed the app and its still happening.

Newbie

When i scroll down through my music, grey blocks divide up songs throughout the whole library. Also, when i select a song, it plays the one 5 songs above the selcted one. I've restarted my phone and ...

taximan20

Casual Listener

1640 Views

7 replies

4 likes

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  • 7 replies
  • 4 likes

Grey things

There is some sort of weird grey thing between each song in My Muisic. It started around when the latest update came, its really annoying now! HELP!

Casual Listener

There is some sort of weird grey thing between each song in My Muisic. It started around when the latest update came, its really annoying now! HELP!

310 Views

0 replies

0 likes

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Why did you take out the free weezy album off of lil Wayne's albums? When and how can I get it back?

I had the free weezy album from lil Wayne saved to my music and now that I checked, it got deleted. I went to search "lil wayne" and the album was deleted? Why did it delete? Just to make sure it wasn't a problem with my account? I don't know

Newbie

I had the free weezy album from lil Wayne saved to my music and now that I checked, it got deleted. I went to search "lil wayne" and the album was deleted? Why did it delete? Just to make sure it was...

xhyperix

Newbie

933 Views

1 replies

0 likes

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  • 1 replies
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Songs Not Able to Play Offline

For all of my songs, the first song, the first one for each letter will not play offline. It says that it has been saved and should be played offline but it just doesn't. Also, when I press on the first song of let's say songs that start with the let...

Newbie

For all of my songs, the first song, the first one for each letter will not play offline. It says that it has been saved and should be played offline but it just doesn't. Also, when I press on the fi...

263 Views

0 replies

0 likes

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Premium

So in the app it says my subscription is free, but in the App Store "subscriptions" section it says it's good through the 23rd. I tried singing out and signing in, even deleting the app. What is happening??

Casual Listener

So in the app it says my subscription is free, but in the App Store "subscriptions" section it says it's good through the 23rd. I tried singing out and signing in, even deleting the app. What is happ...

Riolson3

Casual Listener

351 Views

1 replies

0 likes

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Premium showing up free

Purchased a new phone downloaded app and it is showing up free and I have premium have had it for about a year and now it says free in my old phone iPhone 5 and iPhone 6 plus

Visitor

Purchased a new phone downloaded app and it is showing up free and I have premium have had it for about a year and now it says free in my old phone iPhone 5 and iPhone 6 plus

340 Views

0 replies

0 likes

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Available Offline wont work

When I try and make my playlists "Avaliable Offline" it shows a grey circle with a grey arrow pointing down. The playlists never seem to download. But if i click on the song and let it play for a second the green arrow will apear. Now this helps the ...

Newbie

When I try and make my playlists "Avaliable Offline" it shows a grey circle with a grey arrow pointing down. The playlists never seem to download. But if i click on the song and let it play for a sec...

353 Views

0 replies

1 likes

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iPhone 6 iOS 8.4 CRASHING

For the past 3 months (4 months in August) I've been constantly having my app crash each effing time I change a song! I am SICK and tired of it! The SpotifyCare Twitter people aren't helping with jack all, besides from asking me to do the exact same ...

Newbie

For the past 3 months (4 months in August) I've been constantly having my app crash each effing time I change a song! I am SICK and tired of it! The SpotifyCare Twitter people aren't helping with jac...

391 Views

0 replies

0 likes

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Playlist skipping back to top after a few songs

Recently when I'm playing a playlist it will play a few songs then suddenly jump back up either to the start of the playlist or to a track 3 or 4 back up the list. It does seem to favor jumping back to a couple specific songs. It's probably happened ...

Regular

Recently when I'm playing a playlist it will play a few songs then suddenly jump back up either to the start of the playlist or to a track 3 or 4 back up the list. It does seem to favor jumping back ...

547 Views

0 replies

2 likes

  • 547 Views
  • 0 replies
  • 2 likes

Help With Putting Local Files on my Phone

I have been attempting to follow the instructons on how to put Local Files from my computer onto my phone. My phone and computer are connected to the same Wi-Fi network, but my phone cant seem to find the songs. Can anyone help me out? Much appreciat...

Newbie

I have been attempting to follow the instructons on how to put Local Files from my computer onto my phone. My phone and computer are connected to the same Wi-Fi network, but my phone cant seem to fin...

356 Views

0 replies

1 likes

  • 356 Views
  • 0 replies
  • 1 likes

Not Happy!!!! Grey lines and wrong song playing!!!

My Spotify App on the IPod Touch 5th Gen is not fully working. There seems to be a grey section separating the songs and the first of song of each section won't play. Another issue is that when I choose a song from the 'my songs' section it decides t...

Newbie

My Spotify App on the IPod Touch 5th Gen is not fully working. There seems to be a grey section separating the songs and the first of song of each section won't play. Another issue is that when I cho...

386 Views

0 replies

0 likes

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Solved!! Spotify ios6

Hi, this may be a silly question, I have just started using the Spotify app on my ipod touch, how can I set ip up so i don't have to enter my login/password everytime? Any help appreciated.

Regular

Hi, this may be a silly question, I have just started using the Spotify app on my ipod touch, how can I set ip up so i don't have to enter my login/password everytime? Any help appreciated.

flydba

Newbie

1902 Views

5 replies

0 likes

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Synch spotify playlists on iphone

Help!!! I deleted and re-installed the app to create space, but now my playlists are gone. How to get them back?? It does show my last played music and I can see the playlists on Spotify on the computer.

Newbie

Help!!! I deleted and re-installed the app to create space, but now my playlists are gone. How to get them back??   It does show my last played music and I can see the playlists on Spotify on ...

Rorey

Spotify

449 Views

1 replies

0 likes

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  • 1 replies
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Won't work on Iphone anynore

Dear All I used to have Spotify wokring perfectly fine on my iPhone. I recently relocated to a new country so I understand the 14 day policy. Hence I deleted my old account and signed up for a new Spotify account. I current and successfully signed up...

Newbie

Dear All   I used to have Spotify wokring perfectly fine on my iPhone. I recently relocated to a new country so I understand the 14 day policy. Hence I deleted my old account and signed up for...

328 Views

0 replies

0 likes

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Making my Music Library "Available Offline"

So I've gotten around the problem of transferring all my Starred songs into my new Music Library using a PC. It's okay for some but not for those without access to a PC. My new problem now is, how do I make the songs in my Music Library "Available Of...

Music Fan

So I've gotten around the problem of transferring all my Starred songs into my new Music Library using a PC. It's okay for some but not for those without access to a PC.   My new problem now...

Swanny

Community Legend

8746 Views

12 replies

16 likes

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  • 12 replies
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My music stopped

My music always stop when it comes to 1:36Can anyone help me 

Newbie

My music always stop when it comes to 1:36 Can anyone help me  

287 Views

0 replies

0 likes

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[BUG?] Music in the wrong place

Omen (the rapper) and his new album 'elephant eyes' have been put on the same profile as some heavy metal band (also called omen). Not sure why he doesn't have his own profile?

Newbie

Omen (the rapper) and his new album 'elephant eyes' have been put on the same profile as some heavy metal band (also called omen). Not sure why he doesn't have his own profile?

326 Views

0 replies

0 likes

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Iphone 6 Offline/Local Songs NOT Synching! HELP??! [Done Troubleshooting Steps]

I have had Spotfiy for years now. I really value the offline mode and being abel to download songs offline as well as adding local files. When I first had it everything synched fine as long as I had it on the same wi-fi. Every since I got an Iphone 6...

Regular

I have had Spotfiy for years now. I really value the offline mode and being abel to download songs offline as well as adding local files. When I first had it everything synched fine as long as I had ...

488 Views

0 replies

1 likes

  • 488 Views
  • 0 replies
  • 1 likes

Sending messages using iPhone/iPad not possible

Hi there, you might call me stupid, but please let me ask a question: I'm trying to send messages to another Spotify-user (follower) using my iPhone. When using the "SHARE -- SEND TO..." function my followers do not show up, and also typing in their ...

Newbie

Hi there,   you might call me stupid, but please let me ask a question:    I'm trying to send messages to another Spotify-user (follower) using my iPhone. When using the "SHARE...

slondon12

Regular

1176 Views

3 replies

0 likes

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  • 3 replies
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Solved!! "Offline Music" is empty, despite albums being available offline

Hi there. I have a number of albums set to "available offline". I can navigate to these through "my music" and play them in offline as normal. For convenience, I would like to go to the "Offline Music" section in the menu and play from there. However...

Casual Listener

Hi there.   I have a number of albums set to "available offline". I can navigate to these through "my music" and play them in offline as normal.    For convenience, I would like to...

Muximori

Casual Listener

1550 Views

3 replies

1 likes

  • 1550 Views
  • 3 replies
  • 1 likes