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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

No1user

Visitor

45026 Views

45 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

111312 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1905 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Regular

302838 Views

62 replies

16 likes

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  • 62 replies
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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

128699 Views

19 replies

38 likes

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Album Art won't change in my BMW 320xi

So I just upgraded my iphone from the 4s to the 5s and now my Spotify album art will no longer change with the songs. I just purchased my BMW 320xi in March of this year and Spotify was working perfectly with my old iphone-the 4s. Now that I've upgra...

Newbie

So I just upgraded my iphone from the 4s to the 5s and now my Spotify album art will no longer change with the songs. I just purchased my BMW 320xi in March of this year and Spotify was working perfe...

mlansky

Music Fan

993 Views

1 replies

1 likes

bmw i3
spotify album art won't change
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Solved!! Sorting playlists on iphone

I know you can individually sort songs in a playlist. Is there a way to sort by song/artist/album on iphone? I tried changing the order on my computer spotify but it doesnt translate to the iphone.

Newbie

I know you can individually sort songs in a playlist.  Is there a way to sort by song/artist/album on iphone? I tried changing the order on my computer spotify but it doesnt translate to the iph...

pizzawizard1

Regular

18717 Views

35 replies

18 likes

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  • 35 replies
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Charged for premium student

I was trying to sign up for premium for students but didn't have my ID so I decided to quit. I was still charged $4.99, and it doesn't even show up as me having premium. How do I fix this?

Newbie

I was trying to sign up for premium for students but didn't have my ID so I decided to quit. I was still charged $4.99, and it doesn't even show up as me having premium. How do I fix this?

321 Views

0 replies

0 likes

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Persistent Marketing and Notification Problem

Whenever I try to select the radio button for the option to 'Share with 3rd parties' off, it automatically reverts back. This was happening with the 'news by email' notification button in the past. This seems like it is intentional, and I demand that...

Newbie

Whenever I try to select the radio button for the option to 'Share with 3rd parties' off, it automatically reverts back. This was happening with the 'news by email' notification button in the past. T...

chr1sj0n3s

Newbie

513 Views

1 replies

0 likes

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  • 1 replies
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Solved!! 21 GB Free space but offline PL's not Syncing

Hi, So I have an iPhone 6plus and my spotify app is taking 37.1GB which is fine I have 22.6GB free space left, loads right! So why has spotify stopped syncing any additional playlists that i want to be available offline. Is there a limit to the numbe...

Casual Listener

Hi,   So I have an iPhone 6plus and my spotify app is taking 37.1GB which is fine I have 22.6GB free space left, loads right!   So why has spotify stopped syncing any additional playlis...

igorplzv

Casual Listener

713 Views

2 replies

0 likes

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Single song in a big playlist can't sync

I have a playlist consisting of 45 songs.1 of them is implemented from iTunes, the rest was available on Spotify.The one implemented from iTunes plays fine from iTunes itself and I made it show up in my playlist on Spotify - It is greyed out however ...

Newbie

I have a playlist consisting of 45 songs. 1 of them is implemented from iTunes, the rest was available on Spotify. The one implemented from iTunes plays fine from iTunes itself and I made it show u...

Rorey

Spotify

433 Views

1 replies

0 likes

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  • 1 replies
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Deleting messages from my iPad and iPod

How can I do that? Messages from people, who are no longer in my life, are still in my inbox. I would like my inbox to be deleted completely from all devices.

Newbie

How can I do that? Messages from people, who are no longer in my life, are still in my inbox. I would like my inbox to be deleted completely from all devices. 

301 Views

0 replies

0 likes

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Favourite songs (premium account)

My favourite songs are no longer available!! I've deleted and reinstalled the app in my mobile (iPhone) but nothing changes.

Newbie

My favourite songs are no longer available!! I've deleted and reinstalled the app in my mobile (iPhone) but nothing changes.

326 Views

0 replies

0 likes

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Solved!! Spotify 3.3.0 Green Update

The new green is freaking awful, it hurts my eyes. Come on Spotify, is this an attempt to make your app more visible compared to the upcoming Apple Music app.

Newbie

The new green is freaking awful, it hurts my eyes. Come on Spotify, is this an attempt to make your app more visible compared to the upcoming Apple Music app.

LEDWORKS

Casual Listener

7659 Views

40 replies

25 likes

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  • 40 replies
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Grey blocks appear throughout my songs and it wont play the song selected.

When i scroll down through my music, grey blocks divide up songs throughout the whole library. Also, when i select a song, it plays the one 5 songs above the selcted one. I've restarted my phone and also re-installed the app and its still happening.

Newbie

When i scroll down through my music, grey blocks divide up songs throughout the whole library. Also, when i select a song, it plays the one 5 songs above the selcted one. I've restarted my phone and ...

taximan20

Casual Listener

1781 Views

7 replies

4 likes

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  • 7 replies
  • 4 likes

Grey things

There is some sort of weird grey thing between each song in My Muisic. It started around when the latest update came, its really annoying now! HELP!

Casual Listener

There is some sort of weird grey thing between each song in My Muisic. It started around when the latest update came, its really annoying now! HELP!

330 Views

0 replies

0 likes

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Why did you take out the free weezy album off of lil Wayne's albums? When and how can I get it back?

I had the free weezy album from lil Wayne saved to my music and now that I checked, it got deleted. I went to search "lil wayne" and the album was deleted? Why did it delete? Just to make sure it wasn't a problem with my account? I don't know

Newbie

I had the free weezy album from lil Wayne saved to my music and now that I checked, it got deleted. I went to search "lil wayne" and the album was deleted? Why did it delete? Just to make sure it was...

xhyperix

Newbie

975 Views

1 replies

0 likes

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Songs Not Able to Play Offline

For all of my songs, the first song, the first one for each letter will not play offline. It says that it has been saved and should be played offline but it just doesn't. Also, when I press on the first song of let's say songs that start with the let...

Newbie

For all of my songs, the first song, the first one for each letter will not play offline. It says that it has been saved and should be played offline but it just doesn't. Also, when I press on the fi...

281 Views

0 replies

0 likes

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Premium

So in the app it says my subscription is free, but in the App Store "subscriptions" section it says it's good through the 23rd. I tried singing out and signing in, even deleting the app. What is happening??

Casual Listener

So in the app it says my subscription is free, but in the App Store "subscriptions" section it says it's good through the 23rd. I tried singing out and signing in, even deleting the app. What is happ...

Riolson3

Casual Listener

384 Views

1 replies

0 likes

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Premium showing up free

Purchased a new phone downloaded app and it is showing up free and I have premium have had it for about a year and now it says free in my old phone iPhone 5 and iPhone 6 plus

Visitor

Purchased a new phone downloaded app and it is showing up free and I have premium have had it for about a year and now it says free in my old phone iPhone 5 and iPhone 6 plus

358 Views

0 replies

0 likes

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Available Offline wont work

When I try and make my playlists "Avaliable Offline" it shows a grey circle with a grey arrow pointing down. The playlists never seem to download. But if i click on the song and let it play for a second the green arrow will apear. Now this helps the ...

Newbie

When I try and make my playlists "Avaliable Offline" it shows a grey circle with a grey arrow pointing down. The playlists never seem to download. But if i click on the song and let it play for a sec...

380 Views

0 replies

1 likes

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iPhone 6 iOS 8.4 CRASHING

For the past 3 months (4 months in August) I've been constantly having my app crash each effing time I change a song! I am SICK and tired of it! The SpotifyCare Twitter people aren't helping with jack all, besides from asking me to do the exact same ...

Newbie

For the past 3 months (4 months in August) I've been constantly having my app crash each effing time I change a song! I am SICK and tired of it! The SpotifyCare Twitter people aren't helping with jac...

406 Views

0 replies

0 likes

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Playlist skipping back to top after a few songs

Recently when I'm playing a playlist it will play a few songs then suddenly jump back up either to the start of the playlist or to a track 3 or 4 back up the list. It does seem to favor jumping back to a couple specific songs. It's probably happened ...

Regular

Recently when I'm playing a playlist it will play a few songs then suddenly jump back up either to the start of the playlist or to a track 3 or 4 back up the list. It does seem to favor jumping back ...

568 Views

0 replies

2 likes

  • 568 Views
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Help With Putting Local Files on my Phone

I have been attempting to follow the instructons on how to put Local Files from my computer onto my phone. My phone and computer are connected to the same Wi-Fi network, but my phone cant seem to find the songs. Can anyone help me out? Much appreciat...

Newbie

I have been attempting to follow the instructons on how to put Local Files from my computer onto my phone. My phone and computer are connected to the same Wi-Fi network, but my phone cant seem to fin...

393 Views

0 replies

1 likes

  • 393 Views
  • 0 replies
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Not Happy!!!! Grey lines and wrong song playing!!!

My Spotify App on the IPod Touch 5th Gen is not fully working. There seems to be a grey section separating the songs and the first of song of each section won't play. Another issue is that when I choose a song from the 'my songs' section it decides t...

Newbie

My Spotify App on the IPod Touch 5th Gen is not fully working. There seems to be a grey section separating the songs and the first of song of each section won't play. Another issue is that when I cho...

417 Views

0 replies

0 likes

  • 417 Views
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