Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
234392 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
115948 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
444716 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
304560 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Whenever I try to select the radio button for the option to 'Share with 3rd parties' off, it automatically reverts back. This was happening with the 'news by email' notification button in the past. This seems like it is intentional, and I demand that...
Whenever I try to select the radio button for the option to 'Share with 3rd parties' off, it automatically reverts back. This was happening with the 'news by email' notification button in the past. T...
Newbie
524 Views
1 replies
0 likes
Hi, So I have an iPhone 6plus and my spotify app is taking 37.1GB which is fine I have 22.6GB free space left, loads right! So why has spotify stopped syncing any additional playlists that i want to be available offline. Is there a limit to the numbe...
Hi, So I have an iPhone 6plus and my spotify app is taking 37.1GB which is fine I have 22.6GB free space left, loads right! So why has spotify stopped syncing any additional playlis...
Casual Listener
727 Views
2 replies
0 likes
I have a playlist consisting of 45 songs.1 of them is implemented from iTunes, the rest was available on Spotify.The one implemented from iTunes plays fine from iTunes itself and I made it show up in my playlist on Spotify - It is greyed out however ...
I have a playlist consisting of 45 songs. 1 of them is implemented from iTunes, the rest was available on Spotify. The one implemented from iTunes plays fine from iTunes itself and I made it show u...
Spotify
436 Views
1 replies
0 likes
How can I do that? Messages from people, who are no longer in my life, are still in my inbox. I would like my inbox to be deleted completely from all devices.
How can I do that? Messages from people, who are no longer in my life, are still in my inbox. I would like my inbox to be deleted completely from all devices.
306 Views
0 replies
0 likes
My favourite songs are no longer available!! I've deleted and reinstalled the app in my mobile (iPhone) but nothing changes.
My favourite songs are no longer available!! I've deleted and reinstalled the app in my mobile (iPhone) but nothing changes.
329 Views
0 replies
0 likes
The new green is freaking awful, it hurts my eyes. Come on Spotify, is this an attempt to make your app more visible compared to the upcoming Apple Music app.
The new green is freaking awful, it hurts my eyes. Come on Spotify, is this an attempt to make your app more visible compared to the upcoming Apple Music app.
Casual Listener
7736 Views
40 replies
25 likes
When i scroll down through my music, grey blocks divide up songs throughout the whole library. Also, when i select a song, it plays the one 5 songs above the selcted one. I've restarted my phone and also re-installed the app and its still happening.
When i scroll down through my music, grey blocks divide up songs throughout the whole library. Also, when i select a song, it plays the one 5 songs above the selcted one. I've restarted my phone and ...
Casual Listener
1803 Views
7 replies
4 likes
There is some sort of weird grey thing between each song in My Muisic. It started around when the latest update came, its really annoying now! HELP!
There is some sort of weird grey thing between each song in My Muisic. It started around when the latest update came, its really annoying now! HELP!
334 Views
0 replies
0 likes
I had the free weezy album from lil Wayne saved to my music and now that I checked, it got deleted. I went to search "lil wayne" and the album was deleted? Why did it delete? Just to make sure it wasn't a problem with my account? I don't know
I had the free weezy album from lil Wayne saved to my music and now that I checked, it got deleted. I went to search "lil wayne" and the album was deleted? Why did it delete? Just to make sure it was...
Newbie
980 Views
1 replies
0 likes
For all of my songs, the first song, the first one for each letter will not play offline. It says that it has been saved and should be played offline but it just doesn't. Also, when I press on the first song of let's say songs that start with the let...
For all of my songs, the first song, the first one for each letter will not play offline. It says that it has been saved and should be played offline but it just doesn't. Also, when I press on the fi...
286 Views
0 replies
0 likes
So in the app it says my subscription is free, but in the App Store "subscriptions" section it says it's good through the 23rd. I tried singing out and signing in, even deleting the app. What is happening??
So in the app it says my subscription is free, but in the App Store "subscriptions" section it says it's good through the 23rd. I tried singing out and signing in, even deleting the app. What is happ...
Casual Listener
391 Views
1 replies
0 likes
Purchased a new phone downloaded app and it is showing up free and I have premium have had it for about a year and now it says free in my old phone iPhone 5 and iPhone 6 plus
Purchased a new phone downloaded app and it is showing up free and I have premium have had it for about a year and now it says free in my old phone iPhone 5 and iPhone 6 plus
360 Views
0 replies
0 likes
When I try and make my playlists "Avaliable Offline" it shows a grey circle with a grey arrow pointing down. The playlists never seem to download. But if i click on the song and let it play for a second the green arrow will apear. Now this helps the ...
When I try and make my playlists "Avaliable Offline" it shows a grey circle with a grey arrow pointing down. The playlists never seem to download. But if i click on the song and let it play for a sec...
381 Views
0 replies
1 likes
For the past 3 months (4 months in August) I've been constantly having my app crash each effing time I change a song! I am SICK and tired of it! The SpotifyCare Twitter people aren't helping with jack all, besides from asking me to do the exact same ...
For the past 3 months (4 months in August) I've been constantly having my app crash each effing time I change a song! I am SICK and tired of it! The SpotifyCare Twitter people aren't helping with jac...
409 Views
0 replies
0 likes
Recently when I'm playing a playlist it will play a few songs then suddenly jump back up either to the start of the playlist or to a track 3 or 4 back up the list. It does seem to favor jumping back to a couple specific songs. It's probably happened ...
Recently when I'm playing a playlist it will play a few songs then suddenly jump back up either to the start of the playlist or to a track 3 or 4 back up the list. It does seem to favor jumping back ...
572 Views
0 replies
2 likes
I have been attempting to follow the instructons on how to put Local Files from my computer onto my phone. My phone and computer are connected to the same Wi-Fi network, but my phone cant seem to find the songs. Can anyone help me out? Much appreciat...
I have been attempting to follow the instructons on how to put Local Files from my computer onto my phone. My phone and computer are connected to the same Wi-Fi network, but my phone cant seem to fin...
396 Views
0 replies
1 likes
My Spotify App on the IPod Touch 5th Gen is not fully working. There seems to be a grey section separating the songs and the first of song of each section won't play. Another issue is that when I choose a song from the 'my songs' section it decides t...
My Spotify App on the IPod Touch 5th Gen is not fully working. There seems to be a grey section separating the songs and the first of song of each section won't play. Another issue is that when I cho...
419 Views
0 replies
0 likes
Hi, this may be a silly question, I have just started using the Spotify app on my ipod touch, how can I set ip up so i don't have to enter my login/password everytime? Any help appreciated.
Hi, this may be a silly question, I have just started using the Spotify app on my ipod touch, how can I set ip up so i don't have to enter my login/password everytime? Any help appreciated.
Newbie
2014 Views
5 replies
0 likes
Help!!! I deleted and re-installed the app to create space, but now my playlists are gone. How to get them back?? It does show my last played music and I can see the playlists on Spotify on the computer.
Help!!! I deleted and re-installed the app to create space, but now my playlists are gone. How to get them back?? It does show my last played music and I can see the playlists on Spotify on ...
Spotify
482 Views
1 replies
0 likes
Dear All I used to have Spotify wokring perfectly fine on my iPhone. I recently relocated to a new country so I understand the 14 day policy. Hence I deleted my old account and signed up for a new Spotify account. I current and successfully signed up...
Dear All I used to have Spotify wokring perfectly fine on my iPhone. I recently relocated to a new country so I understand the 14 day policy. Hence I deleted my old account and signed up for...
351 Views
0 replies
0 likes
