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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

32704 Views

40 replies

9 likes

  • 32704 Views
  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

96654 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1095 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

294362 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

124053 Views

19 replies

38 likes

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  • 19 replies
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Trying to login on my IPad with new premium account

I recently upgraded to spotify premium on my android phone having previously used my GF's account. I have logged out of her account on my IPad.I then reinstalled and tried to login with my own new account. However I continue to get the following mess...

Newbie

I recently upgraded to spotify premium on my android phone having previously used my GF's account. I have logged out of her account on my IPad. I then reinstalled and tried to login with my own ne...

371 Views

0 replies

0 likes

  • 371 Views
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please help: none of my songs will play on my iPhone!

When I press play on a song it looks as though it's about to play (shows the pause button) but there's no sound and the time of the song does not change. I have tried deleting the app and re installing but that doesn't help. I'm signed up for premium...

Newbie

When I press play on a song it looks as though it's about to play (shows the pause button) but there's no sound and the time of the song does not change. I have tried deleting the app and re installi...

340 Views

0 replies

0 likes

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iphone content gone

HELP!!! Was using spotify on my iphone today and all of a sudden all of my songs have disappeared. I have nothing under songs, artists or albums but my playlists are still there and play? Where has everything gone and can I get it back? Thanks

Newbie

HELP!!! Was using spotify on my iphone today and all of a sudden all of my songs have disappeared.  I have nothing under songs, artists or albums but my playlists are still there and play? &nbs...

535 Views

0 replies

0 likes

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problem with spotify30

i subscribe to globe's spotify premium 30 promo . and it didn't send the sms for the activation. plsss help asap it just my load worth 30 pesos

Casual Listener

i subscribe to globe's spotify premium 30 promo . and it didn't send the sms for the activation. plsss help asap it just my load worth 30 pesos

user124567

Casual Listener

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Music stops after 30 seconds

Music stops playing after 30 seconds, I can change the song but nothing sounds and time line continues working.

Newbie

Music stops playing after 30 seconds, I can change the song but nothing sounds and time line continues working.

456 Views

0 replies

0 likes

  • 456 Views
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Will not stay open

Every time I open my spotify it only stays open for about ten seconds then closes on its own

Newbie

Every time I open my spotify it only stays open for about ten seconds then closes on its own

484 Views

0 replies

0 likes

Help
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7 day free trial

I want to get the 7 day free trial, but the mobile app will only give me the 30 day trial, I want to try 7 day trial, before I pay for it.

Newbie

I want to get the 7 day free trial, but the mobile app will only give me the 30 day trial, I want to try 7 day trial, before I pay for it.

438 Views

0 replies

1 likes

  • 438 Views
  • 0 replies
  • 1 likes

Playback pauses when Spotify regains network connectivity

The past couple days, the iOS client (3.5.0.1069) has been pausing playback whenever I'm in the NYC subway and my phone regains mobile connectivity. It actually changes music playback state to paused (I can click play on the lockscreen to restart mus...

Casual Listener

The past couple days, the iOS client (3.5.0.1069) has been pausing playback whenever I'm in the NYC subway and my phone regains mobile connectivity. It actually changes music playback state to paused...

erkki

Casual Listener

437 Views

1 replies

0 likes

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  • 1 replies
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Premium spotify?

Ever since I downloaded spotify on my tablet awhile back ive always had free premium on all tablets but never on my phone and on my PlayStation Im able to choose any song Id like but have to listen to ads. Why is that?

Casual Listener

Ever since I downloaded spotify on my tablet awhile back ive always had free premium on all tablets but never on my phone and on my PlayStation Im able to choose any song Id like but have to listen t...

Jonnytalavera

Casual Listener

699 Views

2 replies

0 likes

Just curious
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Next song does not play when iPad in sleep/locked mode

I've noticed that sometimes Spotify stops playing. I play music from my iPad, via AirPlay to my Apple TV (gen 1). To be more precise, the song keeps playing when the iPad screen goes black (I've got a 2 minute lock/sleep screen setting). But when the...

Newbie

I've noticed that sometimes Spotify stops playing. I play music from my iPad, via AirPlay to my Apple TV (gen 1). To be more precise, the song keeps playing when the iPad screen goes black (I've got ...

821 Views

0 replies

1 likes

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  • 0 replies
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Problem exporting BBC Playlist to spotify

Hi, I'm having trouble exporting my BBC Playlist to my spotify account. Can anyone help please?Thanks, Ben

Casual Listener

Hi, I'm having trouble exporting my BBC Playlist to my spotify account. Can anyone help please? Thanks, Ben

MandiK

Casual Listener

2125 Views

6 replies

0 likes

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How to keep my place in a list when on shuffle? [iOS]

I don't really know a way to succintly state my question so I may ramble a bit. Basically, I have a 400+ song, 24+ hour playlist I made for a week-long roadtrip, thinking that since we had less than 24 hours of driving to do we wouldn't hear any song...

Casual Listener

I don't really know a way to succintly state my question so I may ramble a bit.   Basically, I have a 400+ song, 24+ hour playlist I made for a week-long roadtrip, thinking that since we had l...

mapuya19

Community Legend

697 Views

1 replies

0 likes

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  • 1 replies
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Spotify stops and will only play if I use earphones

Recently my spotify has stopped playing once I exit the app and I can't browse other apps while I'm listening to Spitify. When I enter the app, the music starts playing again, but only if I have earphones/ headphones in. Otherwise it's just silent, b...

Newbie

Recently my spotify has stopped playing once I exit the app and I can't browse other apps while I'm listening to Spitify. When I enter the app, the music starts playing again, but only if I have earp...

Mattosaurus

Community Legend

1967 Views

1 replies

0 likes

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Locked Out

Set up spotify in foreign country. Now I'm locked out since the 14 day trial period is over. Any suggestions?

Newbie

Set up spotify in foreign country. Now I'm locked out since the 14 day trial period is over. Any suggestions?

JoeThomas

Community Legend

411 Views

1 replies

0 likes

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  • 1 replies
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Having a glitch?

While trying to listen to music, I have a gray 1inch thick line going across my screen, it's somewhere between the A-titled songs and B-titled songs. I can handle that though. But on top of that, when I click to play a song, it highlights the song I ...

Casual Listener

While trying to listen to music, I have a gray 1inch thick line going across my screen, it's somewhere between the A-titled songs and B-titled songs. I can handle that though. But on top of that, whe...

Ethan7526

Newbie

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
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Different Prices?

Spotify advertises that premium costs 9.99 yet charges my itunes acount $12.00. Is this due to taxes, and if not why am I paying more?

Casual Listener

Spotify advertises that premium costs 9.99 yet charges my itunes acount $12.00. Is this due to taxes, and if not why am I paying more? 

Mattosaurus

Community Legend

478 Views

1 replies

0 likes

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  • 1 replies
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Background usage

Spotify used to continue playing in the background while using other apps like Facebook etc., as well as when I closed my screen so I could put it in my pocket. It has stopped doing that and only plays while the app is open and selected. Why did this...

Newbie

Spotify used to continue playing in the background while using other apps like Facebook etc., as well as when I closed my screen so I could put it in my pocket. It has stopped doing that and only pla...

470 Views

0 replies

0 likes

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What's going on!?!

Hi, well I go to play my songs from a playlist and click on the one I want. It either skips it or skips 20 seconds, goes normal for a bit and then skips another 20 seconds. It's doing it now, I'm getting 5 seconds into a song and it skips to half way...

Newbie

Hi, well I go to play my songs from a playlist and click on the one I want. It either skips it or skips 20 seconds, goes normal for a bit and then skips another 20 seconds. It's doing it now, I'm get...

OviiiOne

Community Legend

453 Views

1 replies

0 likes

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  • 1 replies
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Personal songs

When I put my numbers by alfabetic order, there always comes a grey block (between each letter). Is this normal?

Casual Listener

When I put my numbers by alfabetic order, there always comes a grey block (between each letter). Is this normal?

OviiiOne

Community Legend

490 Views

2 replies

0 likes

  • 490 Views
  • 2 replies
  • 0 likes