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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

225501 Views

53 replies

13 likes

  • 225501 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

mtollhouse

Roadie

150669 Views

506 replies

108 likes

  • 150669 Views
  • 506 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106029 Views

19 replies

38 likes

  • 106029 Views
  • 19 replies
  • 38 likes

Impossible de acheter

J'arrive pas a payer mon spotify premium

Newbie

J'arrive pas a payer mon spotify premium ✌️😔

Erkan_Yılmaz

Community Legend

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium on ps4

Hello if I purchase spotify premium on PS4 will I be able to use it on my other devices as well? Reason I am asking this is because premium is cheaper on the PS4 for me. 9.99SGD instead of 9.99USD

Newbie

Hello if I purchase spotify premium on PS4 will I be able to use it on my other devices as well?   Reason I am asking this is because premium is cheaper on the PS4 for me. 9.99SGD instead of 9...

mapuya19

Community Legend

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Spotify on iphone not syncing

Hey.Ever since I updated the Spotify app it does not seem to sync with the desktop app. I have created palylists on my desktop that do not appear on my phone anymore. And when i add songs to old playlists on desktop, they do not appear on the phone a...

Newbie

Hey. Ever since I updated the Spotify app it does not seem to sync with the desktop app. I have created palylists on my desktop that do not appear on my phone anymore. And when i add songs to old pl...

280 Views

0 replies

0 likes

  • 280 Views
  • 0 replies
  • 0 likes

Whenever I click the free 7 day premium trial it loads a little and says oops something went wrong

Whenever I click the free 7 day trial for premium it says oops something went wrong lets try that again. It's driving me crazy because I'd like to get rid of suggested songs in playlists. Is there a way I can get premium, or stop suggested songs from...

Newbie

Whenever I click the free 7 day trial for premium it says oops something went wrong lets try that again. It's driving me crazy because I'd like to get rid of suggested songs in playlists. Is there a ...

MattSuda

Spotify Star

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Delete functionality update

You have to go directly to the song in a playlist to delete it. The search playlist display should allow delete too

Newbie

You have to go directly to the song in a playlist to delete it. The search playlist display should allow delete too

MattSuda

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Solved!! Available Offline switch not available on some playlists

Not sure if anyone else is having this issue, but on some playlists (Spotify's Global Top...for example) the Available Offline switch is not available, nor is the ability to "follow" the playlist. I thought we could listen to any track and any playli...

Casual Listener

Not sure if anyone else is having this issue, but on some playlists (Spotify's Global Top...for example) the Available Offline switch is not available, nor is the ability to "follow" the playlist. I ...

MattSuda

Spotify Star

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes

Remove my email !

I'm tired of being spammed by you darn people !!!!

Visitor

I'm tired of being spammed by you darn people !!!!

MattSuda

Spotify Star

440 Views

3 replies

1 likes

  • 440 Views
  • 3 replies
  • 1 likes

Solved!! Where is the spotify CONNECT button after 3.3.0 update?

Hey, I only want to know where the spotify connect button went after the 3.3.0.1640 update for iOS on my iPhone. That's all I wanna know and I can't find it anywhere...I did follow the instructions here: https://support.spotify.com/us/learn-more/guid...

Casual Listener

Hey,   I only want to know where the spotify connect button went after the 3.3.0.1640 update for iOS on my iPhone. That's all I wanna know and I can't find it anywhere... I did follow the ins...

MattSuda

Spotify Star

2478 Views

2 replies

0 likes

  • 2478 Views
  • 2 replies
  • 0 likes

iphone app censoring songs

Why does the iapp censor songs whereas on my computer i can listen to the uncensored version?

Casual Listener

Why does the iapp censor songs whereas on my computer i can listen to the uncensored version?

MattSuda

Spotify Star

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Please help!

Good afternoon,My account which I pay for has locked me out and when I request a password reset with this email it tells me I am using Facebook!Facebook is not my premium account and does not have my music on it, can you please assist me in logging b...

Newbie

Good afternoon, My account which I pay for has locked me out and when I request a password reset with this email it tells me I am using Facebook! Facebook is not my premium account and does not h...

MattSuda

Spotify Star

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

How to keep music on phone

Keep have to save all the music over after closing app

Casual Listener

Keep have to save all the music over after closing app

MattSuda

Spotify Star

322 Views

2 replies

0 likes

  • 322 Views
  • 2 replies
  • 0 likes

Redeeming My Spotify Gift Card

Just right now, I brought a $10 gift card from best buy for spotify. And I tried to redeem the code and it says "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service" and I'm 100% sure it was the code.also ...

Casual Listener

Just right now, I brought a $10 gift card from best buy for spotify. And I tried to redeem the code and it says "Unfortunately this Premium code does not seem to be valid. Try again or contact custom...

MattSuda

Spotify Star

431 Views

3 replies

0 likes

  • 431 Views
  • 3 replies
  • 0 likes

Trouble getting playlists after buying premium

I bought premium today and when I sign in with my username and password I have the subscription but none of my playlists. When I sign in with Facebook I don't have the subscription but I have all my playlists. This only happens on my iPhone 5c. If I ...

Newbie

I bought premium today and when I sign in with my username and password I have the subscription but none of my playlists. When I sign in with Facebook I don't have the subscription but I have all my ...

MattSuda

Spotify Star

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Solved!! Old version of Spotify on iOS 6 in France (iPhone 3GS)

Since Spotify update on Apple Store, it is impossible to install Spotify on my iPhone 3GS as it has to stay on the iOS6 . Do you know a way to run Spotify on iPhone 3GS (iOS6) ?Depuis la mise à jour de Spotify sur Apple Store, il est impossible d'ins...

Newbie

Since Spotify update on Apple Store, it is impossible to install Spotify on my iPhone 3GS as it has to stay on the iOS6 . Do you know a way to run Spotify on iPhone 3GS (iOS6) ? Depuis la mise à j...

MattSuda

Spotify Star

907 Views

1 replies

0 likes

  • 907 Views
  • 1 replies
  • 0 likes

sadly i give up with spotify.

help pages and community havent solved my problems with spotify and my iphone. i contact customer support, the email i recieve back just tells me " im sure your answer can be found in help, community" etc, auto response email answer. well no they hav...

Casual Listener

help pages and community havent solved my problems with spotify and my iphone. i contact customer support, the email i recieve back just tells me " im sure your answer can be found in help, community...

MattSuda

Spotify Star

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Spotify app doesn't compatible with Media In of Volkswagen

Spotify app doesn't compatible with Media In of Volkswagen Golf MK7, please Do you have any idea when this will be available? Thanks

Newbie

Spotify app doesn't compatible with Media In of Volkswagen Golf MK7, please Do you have any idea when this will be available?   Thanks

pablo_92

Newbie

697 Views

1 replies

2 likes

  • 697 Views
  • 1 replies
  • 2 likes

Help transferring Local files

Hi Guys I'm about to leave for my holiday on Friday so any fast responses would be helpful Im new to spotify and seem to be having difficulties get a few of my local files to sync to my songs page.I have ensured that I am connected to the same WI-Fi ...

Newbie

Hi Guys  I'm about to leave for my holiday on Friday so any fast responses would be helpful  Im new to spotify and seem to be having difficulties get a few of my local files to sync to my...

262 Views

0 replies

0 likes

  • 262 Views
  • 0 replies
  • 0 likes

Won't play

Hello I am a premium member and listen a lot on my I pod. Lately in the off line mode, it will at times in random play mode not play the next song. I hit rewind then forward and the song will play. Also at times spotify will shut down by itself. I ch...

Regular

Hello I am a premium member and listen a lot on my I pod. Lately in the off line mode, it will at times in random play mode not play the next song. I hit rewind then forward and the song will p...

L8on

Casual Listener

588 Views

4 replies

0 likes

  • 588 Views
  • 4 replies
  • 0 likes

Certain local files not syncing while others are

I am running on OS X 10.9.5 and iOS 8.3.Desktop Spotify is on version 1.0.7 and iOS Spotify is on version 3.3.0.I am a Premium subscriber.I am not even close to the 3,333 local file sync limit.I have plenty of space on my iPhone.When trying to sync l...

Newbie

I am running on OS X 10.9.5 and iOS 8.3. Desktop Spotify is on version 1.0.7 and iOS Spotify is on version 3.3.0. I am a Premium subscriber. I am not even close to the 3,333 local file sync limit....

L8on

Casual Listener

794 Views

1 replies

0 likes

apple
iOS
local files
Mac
  • 794 Views
  • 1 replies
  • 0 likes

Local Files Problem - iPhone 6

I have followed multiple youtube tutorials and read various posts on this website but still can not get my local files to sync to my iPhone 6. I am aware that their is no longer a 'devices' tab but, I know my desktop application and mobile applicatio...

Newbie

I have followed multiple youtube tutorials and read various posts on this website but still can not get my local files to sync to my iPhone 6. I am aware that their is no longer a 'devices' tab but, ...

L8on

Casual Listener

1064 Views

1 replies

0 likes

Local files for Spotify Mobile
  • 1064 Views
  • 1 replies
  • 0 likes