Announcements
The Spotify Community is in read-only mode while we move to a new platform. We expect to be back up and running October 6th. During this time you can read existing content but take no other actions. If you still need help, visit our Support Site or contact us.

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

247678 Views

27 replies

5 likes

  • 247678 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

pkrpmusic

Newbie

132927 Views

119 replies

13 likes

Other
  • 132927 Views
  • 119 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

3427 Views

0 replies

0 likes

iOS
  • 3427 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

310406 Views

62 replies

16 likes

  • 310406 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

134021 Views

19 replies

38 likes

  • 134021 Views
  • 19 replies
  • 38 likes

No premium

I have paid for my premium account and the money has been removed is there any way to fix this issue?

Newbie

I have paid for my premium account and the money has been removed is there any way to fix this issue?

DasPeter

Community Legend

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

iOS App: Constant changes

Hello there. Please fix:-ABC Sorting in "Your Music" is defunct-Now Playing screen is missing the menu bar at the top (signal strengh etc.)-Time disappears on the now playing screen-App always opens with the "Now" option and starts playing some insig...

Visitor

Hello there.   Please fix: -ABC Sorting in "Your Music" is defunct -Now Playing screen is missing the menu bar at the top (signal strengh etc.) -Time disappears on the now playing screen -...

276 Views

0 replies

0 likes

  • 276 Views
  • 0 replies
  • 0 likes

Spotify Hanging On Launch (iOS Beta 9)

Background: I'm running iOS 9 beta on an iPhone 6 Plus connected to an Apple Watch on Watch OS 2 beta, so I'm used to everything being buggy with my phone. But until this week, I've never had an issue isolated to the Spotify app. (Kudos, Spotify devs...

Newbie

Background: I'm running iOS 9 beta on an iPhone 6 Plus connected to an Apple Watch on Watch OS 2 beta, so I'm used to everything being buggy with my phone. But until this week, I've ne...

596 Views

0 replies

0 likes

  • 596 Views
  • 0 replies
  • 0 likes

Spotify connect

It doesn't show spotify connect on the bottom of a song & I have spotify premium.

Newbie

It doesn't show spotify connect on the bottom of a song & I have spotify premium.

260 Views

0 replies

0 likes

  • 260 Views
  • 0 replies
  • 0 likes

Record

Hello, I wonder if you can pay back premium and from the iphone app

Newbie

Hello, I wonder if you can pay back premium and from the iphone app

CameronKalic

Roadie

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

Spotify RUNNING

i am trying to use "running" to have music play at my running pace.It says it only works on Wifi. Is this for setting up, or for the duration? As the video introduction shows people running outside?

Newbie

i am trying to use "running" to have music play at my running pace. It says it only works on Wifi. Is this for setting up, or for the duration? As the video introduction shows people running outside?

OviiiOne

Community Legend

1312 Views

1 replies

0 likes

Running with spotify
wifi
  • 1312 Views
  • 1 replies
  • 0 likes

**bleep** you Spotify

My account hasnt **bleep**ing changed and i had to manual go in again and buy spotify. So now i have to redownload all my **bleep**ing songs to my phone and its **bleep**ing bull**bleep**. I dont see why you dont have a call center and getting ahold ...

Newbie

My account hasnt **bleep**ing changed and i had to manual go in again and buy spotify. So now i have to redownload all my **bleep**ing songs to my phone and its **bleep**ing bull**bleep**. I dont see...

MattSuda

Spotify Star

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

128379

°

Newbie

°

444 Views

0 replies

0 likes

  • 444 Views
  • 0 replies
  • 0 likes

BMW Connected Drive and Album Covers

I have a new BMW and use Spotify in it. It plays the music so far. But it shows only the cover of the first album. It remains on the display of the car after ending the first song and starting anoither song.What's going wrong?Thx.

Casual Listener

I have a new BMW and use Spotify in it. It plays the music so far. But it shows only the cover of the first album. It remains on the display of the car after ending the first song and starting anoith...

mlansky

Music Fan

3333 Views

4 replies

1 likes

  • 3333 Views
  • 4 replies
  • 1 likes

Album Art won't change in my BMW 320xi

So I just upgraded my iphone from the 4s to the 5s and now my Spotify album art will no longer change with the songs. I just purchased my BMW 320xi in March of this year and Spotify was working perfectly with my old iphone-the 4s. Now that I've upgra...

Newbie

So I just upgraded my iphone from the 4s to the 5s and now my Spotify album art will no longer change with the songs. I just purchased my BMW 320xi in March of this year and Spotify was working perfe...

mlansky

Music Fan

1018 Views

1 replies

1 likes

bmw i3
spotify album art won't change
  • 1018 Views
  • 1 replies
  • 1 likes

Solved!! Sorting playlists on iphone

I know you can individually sort songs in a playlist. Is there a way to sort by song/artist/album on iphone? I tried changing the order on my computer spotify but it doesnt translate to the iphone.

Newbie

I know you can individually sort songs in a playlist.  Is there a way to sort by song/artist/album on iphone? I tried changing the order on my computer spotify but it doesnt translate to the iph...

pizzawizard1

Regular

19008 Views

35 replies

18 likes

  • 19008 Views
  • 35 replies
  • 18 likes

Charged for premium student

I was trying to sign up for premium for students but didn't have my ID so I decided to quit. I was still charged $4.99, and it doesn't even show up as me having premium. How do I fix this?

Newbie

I was trying to sign up for premium for students but didn't have my ID so I decided to quit. I was still charged $4.99, and it doesn't even show up as me having premium. How do I fix this?

334 Views

0 replies

0 likes

  • 334 Views
  • 0 replies
  • 0 likes

Persistent Marketing and Notification Problem

Whenever I try to select the radio button for the option to 'Share with 3rd parties' off, it automatically reverts back. This was happening with the 'news by email' notification button in the past. This seems like it is intentional, and I demand that...

Newbie

Whenever I try to select the radio button for the option to 'Share with 3rd parties' off, it automatically reverts back. This was happening with the 'news by email' notification button in the past. T...

chr1sj0n3s

Newbie

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

Solved!! 21 GB Free space but offline PL's not Syncing

Hi, So I have an iPhone 6plus and my spotify app is taking 37.1GB which is fine I have 22.6GB free space left, loads right! So why has spotify stopped syncing any additional playlists that i want to be available offline. Is there a limit to the numbe...

Casual Listener

Hi,   So I have an iPhone 6plus and my spotify app is taking 37.1GB which is fine I have 22.6GB free space left, loads right!   So why has spotify stopped syncing any additional playlis...

igorplzv

Casual Listener

734 Views

2 replies

0 likes

  • 734 Views
  • 2 replies
  • 0 likes

Single song in a big playlist can't sync

I have a playlist consisting of 45 songs.1 of them is implemented from iTunes, the rest was available on Spotify.The one implemented from iTunes plays fine from iTunes itself and I made it show up in my playlist on Spotify - It is greyed out however ...

Newbie

I have a playlist consisting of 45 songs. 1 of them is implemented from iTunes, the rest was available on Spotify. The one implemented from iTunes plays fine from iTunes itself and I made it show u...

Rorey

Spotify

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

Deleting messages from my iPad and iPod

How can I do that? Messages from people, who are no longer in my life, are still in my inbox. I would like my inbox to be deleted completely from all devices.

Newbie

How can I do that? Messages from people, who are no longer in my life, are still in my inbox. I would like my inbox to be deleted completely from all devices. 

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes

Favourite songs (premium account)

My favourite songs are no longer available!! I've deleted and reinstalled the app in my mobile (iPhone) but nothing changes.

Newbie

My favourite songs are no longer available!! I've deleted and reinstalled the app in my mobile (iPhone) but nothing changes.

339 Views

0 replies

0 likes

  • 339 Views
  • 0 replies
  • 0 likes

Solved!! Spotify 3.3.0 Green Update

The new green is freaking awful, it hurts my eyes. Come on Spotify, is this an attempt to make your app more visible compared to the upcoming Apple Music app.

Newbie

The new green is freaking awful, it hurts my eyes. Come on Spotify, is this an attempt to make your app more visible compared to the upcoming Apple Music app.

LEDWORKS

Casual Listener

7858 Views

40 replies

25 likes

  • 7858 Views
  • 40 replies
  • 25 likes

Grey blocks appear throughout my songs and it wont play the song selected.

When i scroll down through my music, grey blocks divide up songs throughout the whole library. Also, when i select a song, it plays the one 5 songs above the selcted one. I've restarted my phone and also re-installed the app and its still happening.

Newbie

When i scroll down through my music, grey blocks divide up songs throughout the whole library. Also, when i select a song, it plays the one 5 songs above the selcted one. I've restarted my phone and ...

taximan20

Casual Listener

1844 Views

7 replies

4 likes

  • 1844 Views
  • 7 replies
  • 4 likes

Grey things

There is some sort of weird grey thing between each song in My Muisic. It started around when the latest update came, its really annoying now! HELP!

Casual Listener

There is some sort of weird grey thing between each song in My Muisic. It started around when the latest update came, its really annoying now! HELP!

341 Views

0 replies

0 likes

  • 341 Views
  • 0 replies
  • 0 likes