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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

32722 Views

40 replies

9 likes

  • 32722 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

96665 Views

115 replies

12 likes

Other
  • 96665 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1095 Views

0 replies

0 likes

iOS
  • 1095 Views
  • 0 replies
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

294365 Views

60 replies

15 likes

  • 294365 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

124054 Views

19 replies

38 likes

  • 124054 Views
  • 19 replies
  • 38 likes

Music won't play

I have just upgraded to spotify premium but for some reason it won't let me play music, it spears like it is on the screen but there's no sound. I have checked my normal music on my phone and it's fine so I'm confused?

Newbie

I have just upgraded to spotify premium but for some reason it won't let me play music, it spears like it is on the screen but there's no sound. I have checked my normal music on my phone and it's fi...

philtymps

Casual Listener

6721 Views

11 replies

2 likes

  • 6721 Views
  • 11 replies
  • 2 likes

iOS download issues again again

It been almost two years now since you have been claiming to solve the download issue on ios, yet, it keeps on coming and all you give as soltion is the same - unstiall,.... well, the issue is when I have 10gb of music, uninstalling the app is way wa...

Casual Listener

It been almost two years now since you have been claiming to solve the download issue on ios, yet, it keeps on coming and all you give as soltion is the same - unstiall,.... well, the issue is when I...

HoiBee

Roadie

948 Views

4 replies

1 likes

  • 948 Views
  • 4 replies
  • 1 likes

How to change Facebook accounts

Hi my ex girlfriend is still using my spotify I changed my password but her Facebook account is still logged into my spotify and for the life of me I can't figure out how to change it to my Facebook account, any help please?

Casual Listener

Hi my ex girlfriend is still using my spotify I changed my password but her Facebook account is still logged into my spotify and for the life of me I can't figure out how to change it to my Facebook ...

HoiBee

Roadie

1102 Views

2 replies

0 likes

change Facebook
Facebook
  • 1102 Views
  • 2 replies
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Too many problems to list in one thread title

Nice one on the update looking prettier I guess but: It's really slow. Like, REALLY slow. As in takes about twenty seconds to shuffle slow. (it cost me 10% battery to get a decent queue going earlier)Constant freezingLike, if I have my phone on hold ...

Roadie

Nice one on the update looking prettier I guess but:   It's really slow. Like, REALLY slow. As in takes about twenty seconds to shuffle slow. (it cost me 10% battery to get a decent queue goi...

HoiBee

Roadie

1241 Views

3 replies

0 likes

  • 1241 Views
  • 3 replies
  • 0 likes

Premium won't connect to spotify on my phone

I recently subscribed to spotify premium, but I cannot get it to connect on my Iphone. It says that I am still using a "free subscritpion", I have already tried logging out and redownloading the app -- and help would be much appreiated!!

Newbie

I recently subscribed to spotify premium, but I cannot get it to connect on my Iphone. It says that I am still using a "free subscritpion", I have already tried logging out and redownloading the app ...

HoiBee

Roadie

740 Views

1 replies

0 likes

  • 740 Views
  • 1 replies
  • 0 likes

Saving albums to My Music not syncing across devices

Rather than making playlists of all of my favorite artist's albums, I've discovered that if you "follow" the Artist, and then save the album to "Your Music", then you can easily go to the Artist listing and find who you're looking for as they are in ...

Newbie

Rather than making playlists of all of my favorite artist's albums, I've discovered that if you "follow" the Artist, and then save the album to "Your Music", then you can easily go to the Artist...

1036 Views

0 replies

4 likes

  • 1036 Views
  • 0 replies
  • 4 likes

Spotify on both android and apple devices

Hi! So before I buy Premium I want to check something. I currently don't have any money in my Google Play account but I do have a lot in my iTunes account that I need to use. I currently listen to my ipod on rare occasions and use my android phone pr...

Newbie

Hi! So before I buy Premium I want to check something. I currently don't have any money in my Google Play account but I do have a lot in my iTunes account that I need to use. I currently listen to my...

Fishtaco

Community Legend

5291 Views

1 replies

0 likes

  • 5291 Views
  • 1 replies
  • 0 likes

Premium

I canceled spotify 2 weeks ago before my free trial was up, however on spotify it still says I am a premium member. Did i successfully cancel? I don't want to be on premium anymore. thanks.

Newbie

I canceled spotify 2 weeks ago before my free trial was up, however on spotify it still says I am a premium member. Did i successfully cancel? I don't want to be on premium anymore. thanks.

290 Views

0 replies

0 likes

  • 290 Views
  • 0 replies
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"An Error Occurred"

When attempting to view by artist on iOS, it says 'an error occurred' 1) search for any artist2) tap on the artist you want3) 'an error occurred' Not very good. I tried rebooting, etc.

Newbie

When attempting to view by artist on iOS, it says 'an error occurred'   1) search for any artist 2) tap on the artist you want 3) 'an error occurred'   Not very good. I tried rebootin...

ldberger44

Newbie

1647 Views

7 replies

2 likes

  • 1647 Views
  • 7 replies
  • 2 likes

Crash on startup

Installed the most recent spotify patch yesterday, now when I launch the app I see the iOS apple loading screen and then it immediately crashes. I've tried restarting the phone several times. Running iOS 8.4 and Spotify 3.5.0

Newbie

Installed the most recent spotify patch yesterday, now when I launch the app I see the iOS apple loading screen and then it immediately crashes. I've tried restarting the phone several times. Running...

445 Views

0 replies

1 likes

  • 445 Views
  • 0 replies
  • 1 likes

Spotify plays other song than asked

Whenever I choose a song, spotify plays the song that is 3 songs earlier; this only when spotify list stands in alfabetic order

Casual Listener

Whenever I choose a song, spotify plays the song that is 3 songs earlier; this only when spotify list stands in alfabetic order

Sgrypiuk

Newbie

494 Views

1 replies

2 likes

  • 494 Views
  • 1 replies
  • 2 likes

re-sync at lower bit rate

decided to re-sync my downloaded music at a higher bitrate , and by doing so i used up nearly all of my available storage space on my phone. I would like to return to the lower bit rates for my entire collection of downloads, but not finding any tool...

Music Fan

decided to re-sync my downloaded music at a higher bitrate , and by doing so i used up nearly all of my available storage space on my phone.  I would like to return to the lower bit rates for my...

makettle62

Music Fan

503 Views

2 replies

0 likes

  • 503 Views
  • 2 replies
  • 0 likes

Spotify stops playing when iPhone screen goes into standby/powersave (i.e. after one minute!)

Hi, I've got an iPhone 5s and Spotify Premium and its always worked really well. I usually use it in the car or when runnign and it has been fine up until today!Now, when I play something Spotify stops playing when iPhone screen goes blank - ie power...

Regular

Hi,  I've got an iPhone 5s and Spotify Premium and its always worked really well. I usually use it in the car or when runnign and it has been fine up until today! Now, when I play something Sp...

HoiBee

Roadie

933 Views

4 replies

1 likes

  • 933 Views
  • 4 replies
  • 1 likes

Song list has blank segments and jumbled songs

there are blank grey segments in the list and some songs are out of place! Some of the songs i pressed to play played a different song! Help!!

Newbie

there are blank grey segments in the list and some songs are out of place! Some of the songs i pressed to play played a different song! Help!!

520 Views

0 replies

1 likes

  • 520 Views
  • 0 replies
  • 1 likes

Delete account

Hi, I signed up for the 30- day trial and I don't want an account anymore. How do I delete it?

Casual Listener

Hi, I signed up for the 30- day trial and I don't want an account anymore. How do I delete it?

OviiiOne

Community Legend

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Won't load since July 14 update

My iphone 6+ won't load spotify since the upgrade yesterday - worked perfectly till then - I have seen others report same in the app review

Newbie

My iphone 6+ won't load spotify since the upgrade yesterday - worked perfectly till then - I have seen others report same in the app review

MattSuda

Spotify Star

634 Views

1 replies

0 likes

iphone 6 plus
  • 634 Views
  • 1 replies
  • 0 likes

Solved!! My tracks keep getting greyed out! Help!

Jssica Reedy's album Transparent will not play at all,it is on Spotify's website but even there all the tracks are greyed out how do I listen to it? Can this be fixe d?

Newbie

Jssica Reedy's album Transparent will not play at all,it is on Spotify's website but even there all the tracks are greyed out how do I listen to it? Can this be fixe d?

PhantomDiesel

Roadie

4917 Views

2 replies

0 likes

  • 4917 Views
  • 2 replies
  • 0 likes

How can I play Spotify through 3G but without downloading music to my phone?

I have an iphone that does not have any capacity to download my music files. I have tried, unsuccessfully, to get itunes to play through the icloud and wondered if, by purchasing Spotify Premium, I could play all of my music through Spotfiy when I do...

Newbie

I have an iphone that does not have any capacity to download my music files. I have tried, unsuccessfully, to get itunes to play through the icloud and wondered if, by purchasing Spotify Premium, I c...

PhantomDiesel

Roadie

1435 Views

2 replies

0 likes

  • 1435 Views
  • 2 replies
  • 0 likes

APP doesn't accept my username/pw - website does!

Hi, I've just created an account and upgradet to premium. Neither the program on my macbook, nor the apps on my iphones accept username/pw, on the website it works well. I've changed PW a few times, but the problem remains the same: neither program n...

Newbie

Hi,   I've just created an account and upgradet to premium. Neither the program on my macbook, nor the apps on my iphones accept username/pw, on the website it works well. I've changed PW a fe...

PhantomDiesel

Roadie

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Discover function for working

For last couple of weeks, the duscover page shows the same list of recommendations. Not sure why? I am seeing this both in my iPhone and desktop. I tried logging out and in but does n't help? Is discover no longer supoprted? Discover was one of the t...

Regular

For last couple of weeks, the duscover page shows the same list of recommendations. Not sure why? I am seeing this both in my iPhone and desktop. I tried logging out and in but does n't help? Is disc...

Bindu

Regular

1148 Views

9 replies

0 likes

  • 1148 Views
  • 9 replies
  • 0 likes