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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

224588 Views

53 replies

13 likes

  • 224588 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

mtollhouse

Roadie

150633 Views

506 replies

108 likes

  • 150633 Views
  • 506 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106007 Views

19 replies

38 likes

  • 106007 Views
  • 19 replies
  • 38 likes

Login Failed

Just upgraded to spotify premium, happy to have it but I can't login on my Iphone. I can login on my PC web browser and my IOS safari web browser. I don't understand why but I just can't login on my IOS Spotify app, It gives me the message Login fail...

Newbie

Just upgraded to spotify premium, happy to have it but I can't login on my Iphone.  I can login on my PC web browser and my IOS safari web browser.  I don't understand why but I just can't ...

LordRollin

Community Legend

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

Synced songs disappear from iPhone

On multiple occasions, I've synced music I own from CD Purchases, ripped to iTunes, to my Spotify account on my iPhone. At the time of sync, things seem fine. I am able to listen to the music from my iPhone. As soon as I disconnect from the PC, all t...

Newbie

On multiple occasions, I've synced music I own from CD Purchases, ripped to iTunes, to my Spotify account on my iPhone.  At the time of sync, things seem fine.  I am able to listen to the m...

314 Views

0 replies

0 likes

  • 314 Views
  • 0 replies
  • 0 likes

Solved!! Duplicate music in my phone

When I create a playlist with music from "my music"(wich are already in my phone's memory, as in "avaliable offline"), does it save thoses songs again in my phone, like, do i have the song two times?

Newbie

When I create a playlist with music from "my music"(wich are already in my phone's memory, as in "avaliable offline"), does it save thoses songs again in my phone, like, do i have the song two times?

MattSuda

Spotify Star

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

Background App Refresh?

I'm not even sure this is a background app refresh issue but here it is. I have the latest version of spotify (3.4.0) running on the latest iOS version on an iPhone 5S. This has been an issue for quite a while now. If I stop using the app for a while...

Newbie

I'm not even sure this is a background app refresh issue but here it is. I have the latest version of spotify (3.4.0) running on the latest iOS version on an iPhone 5S. This has been an issue for qui...

MattSuda

Spotify Star

1453 Views

1 replies

0 likes

  • 1453 Views
  • 1 replies
  • 0 likes

2 month free trial cancelation

I have almost used up the 2 months free trial and i would like to cancel it before i get charged for it, can anyone help me please?

Casual Listener

I have almost used up the 2 months free trial and i would like to cancel it before i get charged for it, can anyone help me please?

LordRollin

Community Legend

479 Views

3 replies

0 likes

  • 479 Views
  • 3 replies
  • 0 likes

Spotify Running Issue

I've had Spotify premium for about a year now on my iPod Touch. I've heard about the Spotify Running app, and have had different updates come up for it. But the feature hasn't been implemented to the app on my iPod yet. I'm curious if maybe it is bec...

Casual Listener

I've had Spotify premium for about a year now on my iPod Touch. I've heard about the Spotify Running app, and have had different updates come up for it. But the feature hasn't been implemented to the...

312 Views

0 replies

0 likes

  • 312 Views
  • 0 replies
  • 0 likes

Playlist

Como reproducir toda playlist desde tv sin aprepatar un play cada una

Newbie

Como reproducir toda playlist desde tv sin aprepatar un play cada una

321 Views

0 replies

0 likes

  • 321 Views
  • 0 replies
  • 0 likes

Solved!! Sort function for Iphone??

I was so glad today when I received the latest update containing the function to sort playlists only to find out it only applied to Ipad. Why is it so hard to get this function for Iphone? Has anybody heard of when the sorting function will be releas...

Newbie

I was so glad today when I received the latest update containing the function to sort playlists only to find out it only applied to Ipad.   Why is it so hard to get this function for Iphone?...

Aerdon

Casual Listener

1589 Views

9 replies

5 likes

  • 1589 Views
  • 9 replies
  • 5 likes

Songs take too long to load

i changed from an iPhone 6s back to iPhone 4s and now the songs are taking forever to show up. I can see all my playlists fine but when I click onto them it loads for at least 15 min or freezes eventually. Please help.

Newbie

i changed from an iPhone 6s back to iPhone 4s and now the songs are taking forever to show up. I can see all my playlists fine but when I click onto them it loads for at least 15 min or freezes event...

700 Views

0 replies

0 likes

  • 700 Views
  • 0 replies
  • 0 likes

Solved!! no album art in off-line mode with spotify app version 1.0.0.3251

I just upgraded my iphone spotify app to version 1.0.0.3251. With this version album art is not shown when listening in off-line mode. Extremely dissappointing, hoping this is just a bug and will be corrected soon. If not, how can i go back the the p...

Gig Goer

I just upgraded my iphone spotify app to version 1.0.0.3251.  With this version album art is not shown when listening in off-line mode.  Extremely dissappointing, hoping this is just a bug ...

Krampeju

Newbie

21397 Views

122 replies

7 likes

  • 21397 Views
  • 122 replies
  • 7 likes

CarPlay and Calls

If i get a call on my iPhone 6 via CarPlay on my Pioneer SPH DA 120 Spotify mutes the music and the ringtone is ringing. When i pick up the call and want to talk spotify starts to play. This Bug is since the last spotify update.Another Bug since ever...

Casual Listener

If i get a call on my iPhone 6 via CarPlay on my Pioneer SPH DA 120 Spotify mutes the music and the ringtone is ringing. When i pick up the call and want to talk spotify starts to play. This Bug is s...

Dee_Dee

Regular

1934 Views

6 replies

3 likes

  • 1934 Views
  • 6 replies
  • 3 likes

30 Day Free Trial

Is there a way that i can cancel the 30 day free trial, I cant see an option to cancel it

Newbie

Is there a way that i can cancel the 30 day free trial, I cant see an option to cancel it

MattSuda

Spotify Star

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Battery and Time Status Bar - Please reinstate

HiCan you please return the Battery and Time status bar to visible status, it is unnecessary for these to be blocked. I am now unable to keep track of time whilst Spotify is in Now Playing mode. Thanks

Gig Goer

Hi Can you please return the Battery and Time status bar to visible status, it is unnecessary for these to be blocked.   I am now unable to keep track of time whilst Spotify is in Now Playi...

MattSuda

Spotify Star

577 Views

1 replies

2 likes

  • 577 Views
  • 1 replies
  • 2 likes

Solved!! Sort titles by the newest iPhone

I want the newest songs at first in my playlists. Is that possible on the iPhone ?I just know that this works on a iPad

Newbie

I want the newest songs at first in my playlists. Is that possible on the iPhone ? I just know that this works on a iPad

MattSuda

Spotify Star

824 Views

3 replies

0 likes

  • 824 Views
  • 3 replies
  • 0 likes

Solved!! Latest iPad version does not allow me to sort playlists anymore

On the iPad, I used to be able to sort my playlists by artist, title, etc. That capability no longer exists in the latest version. (Or, at least, I can't find it.) It looks like I would get the sorting capability back if I moved all the songs on my m...

Music Fan

On the iPad, I used to be able to sort my playlists by artist, title, etc.  That capability no longer exists in the latest version.  (Or, at least, I can't find it.)  It looks like I w...

MattSuda

Spotify Star

2739 Views

3 replies

1 likes

  • 2739 Views
  • 3 replies
  • 1 likes

Solved!! What happend to the sort function?!

Latest version for iPad, what happend to the sort function? I have very big lists and I can't live without that function, I need to be able to sort the list descending. So my latest adds will end up in TOP, not bottom. I also need this function in my...

Regular

Latest version for iPad, what happend to the sort function?   I have very big lists and I can't live without that function, I need to be able to sort the list descending. So my latest adds...

MattSuda

Spotify Star

1339 Views

6 replies

1 likes

  • 1339 Views
  • 6 replies
  • 1 likes

Solved!! SORT BUTTON!!!!

Why have the sort button been removed for Ipad? I really need that button so i can have my newest songs at the top! not bottom!!!

Newbie

Why have the sort button been removed for Ipad? I really need that button so i can have my newest songs at the top! not bottom!!!

MattSuda

Spotify Star

1105 Views

2 replies

0 likes

  • 1105 Views
  • 2 replies
  • 0 likes

Solved!! Why can't I sort playlist by last added anymore??

That last update completely wrecked my experience. I want to be able to start my playlist with the last songs I put in. Why did that option go away?? Arrgh. Now I have to use my computer instead of the ipad.

Casual Listener

That last update completely wrecked my experience. I want to be able to start my playlist with the last songs I put in. Why did that option go away?? Arrgh. Now I have to use my computer instead of t...

MattSuda

Spotify Star

3789 Views

4 replies

0 likes

  • 3789 Views
  • 4 replies
  • 0 likes

iPad considerations

Hi, The iPad app could use some extra functionality. I'll try to make a list of what could be added for better usability. FEAT: sorting in playlists (default, track name, artist name) FEAT: deleting song from playlist, just by swiping that song (or i...

Newbie

Hi, The iPad app could use some extra functionality. I'll try to make a list of what could be added for better usability. FEAT: sorting in playlists (default, track name, artist name) F...

MattSuda

Spotify Star

1315 Views

4 replies

0 likes

  • 1315 Views
  • 4 replies
  • 0 likes