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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

38249 Views

41 replies

10 likes

  • 38249 Views
  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

103737 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1356 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299524 Views

61 replies

16 likes

  • 299524 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

126249 Views

19 replies

38 likes

  • 126249 Views
  • 19 replies
  • 38 likes

Spotify on both android and apple devices

Hi! So before I buy Premium I want to check something. I currently don't have any money in my Google Play account but I do have a lot in my iTunes account that I need to use. I currently listen to my ipod on rare occasions and use my android phone pr...

Newbie

Hi! So before I buy Premium I want to check something. I currently don't have any money in my Google Play account but I do have a lot in my iTunes account that I need to use. I currently listen to my...

Fishtaco

Community Legend

5318 Views

1 replies

0 likes

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  • 1 replies
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Premium

I canceled spotify 2 weeks ago before my free trial was up, however on spotify it still says I am a premium member. Did i successfully cancel? I don't want to be on premium anymore. thanks.

Newbie

I canceled spotify 2 weeks ago before my free trial was up, however on spotify it still says I am a premium member. Did i successfully cancel? I don't want to be on premium anymore. thanks.

304 Views

0 replies

0 likes

  • 304 Views
  • 0 replies
  • 0 likes

"An Error Occurred"

When attempting to view by artist on iOS, it says 'an error occurred' 1) search for any artist2) tap on the artist you want3) 'an error occurred' Not very good. I tried rebooting, etc.

Newbie

When attempting to view by artist on iOS, it says 'an error occurred'   1) search for any artist 2) tap on the artist you want 3) 'an error occurred'   Not very good. I tried rebootin...

ldberger44

Newbie

1709 Views

7 replies

2 likes

  • 1709 Views
  • 7 replies
  • 2 likes

Crash on startup

Installed the most recent spotify patch yesterday, now when I launch the app I see the iOS apple loading screen and then it immediately crashes. I've tried restarting the phone several times. Running iOS 8.4 and Spotify 3.5.0

Newbie

Installed the most recent spotify patch yesterday, now when I launch the app I see the iOS apple loading screen and then it immediately crashes. I've tried restarting the phone several times. Running...

461 Views

0 replies

1 likes

  • 461 Views
  • 0 replies
  • 1 likes

Spotify plays other song than asked

Whenever I choose a song, spotify plays the song that is 3 songs earlier; this only when spotify list stands in alfabetic order

Casual Listener

Whenever I choose a song, spotify plays the song that is 3 songs earlier; this only when spotify list stands in alfabetic order

Sgrypiuk

Newbie

506 Views

1 replies

2 likes

  • 506 Views
  • 1 replies
  • 2 likes

re-sync at lower bit rate

decided to re-sync my downloaded music at a higher bitrate , and by doing so i used up nearly all of my available storage space on my phone. I would like to return to the lower bit rates for my entire collection of downloads, but not finding any tool...

Music Fan

decided to re-sync my downloaded music at a higher bitrate , and by doing so i used up nearly all of my available storage space on my phone.  I would like to return to the lower bit rates for my...

makettle62

Music Fan

519 Views

2 replies

0 likes

  • 519 Views
  • 2 replies
  • 0 likes

Spotify stops playing when iPhone screen goes into standby/powersave (i.e. after one minute!)

Hi, I've got an iPhone 5s and Spotify Premium and its always worked really well. I usually use it in the car or when runnign and it has been fine up until today!Now, when I play something Spotify stops playing when iPhone screen goes blank - ie power...

Regular

Hi,  I've got an iPhone 5s and Spotify Premium and its always worked really well. I usually use it in the car or when runnign and it has been fine up until today! Now, when I play something Sp...

HoiBee

Roadie

963 Views

4 replies

1 likes

  • 963 Views
  • 4 replies
  • 1 likes

Song list has blank segments and jumbled songs

there are blank grey segments in the list and some songs are out of place! Some of the songs i pressed to play played a different song! Help!!

Newbie

there are blank grey segments in the list and some songs are out of place! Some of the songs i pressed to play played a different song! Help!!

539 Views

0 replies

1 likes

  • 539 Views
  • 0 replies
  • 1 likes

Delete account

Hi, I signed up for the 30- day trial and I don't want an account anymore. How do I delete it?

Casual Listener

Hi, I signed up for the 30- day trial and I don't want an account anymore. How do I delete it?

OviiiOne

Community Legend

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Won't load since July 14 update

My iphone 6+ won't load spotify since the upgrade yesterday - worked perfectly till then - I have seen others report same in the app review

Newbie

My iphone 6+ won't load spotify since the upgrade yesterday - worked perfectly till then - I have seen others report same in the app review

MattSuda

Spotify Star

652 Views

1 replies

0 likes

iphone 6 plus
  • 652 Views
  • 1 replies
  • 0 likes

Solved!! My tracks keep getting greyed out! Help!

Jssica Reedy's album Transparent will not play at all,it is on Spotify's website but even there all the tracks are greyed out how do I listen to it? Can this be fixe d?

Newbie

Jssica Reedy's album Transparent will not play at all,it is on Spotify's website but even there all the tracks are greyed out how do I listen to it? Can this be fixe d?

PhantomDiesel

Roadie

4947 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

How can I play Spotify through 3G but without downloading music to my phone?

I have an iphone that does not have any capacity to download my music files. I have tried, unsuccessfully, to get itunes to play through the icloud and wondered if, by purchasing Spotify Premium, I could play all of my music through Spotfiy when I do...

Newbie

I have an iphone that does not have any capacity to download my music files. I have tried, unsuccessfully, to get itunes to play through the icloud and wondered if, by purchasing Spotify Premium, I c...

PhantomDiesel

Roadie

1462 Views

2 replies

0 likes

  • 1462 Views
  • 2 replies
  • 0 likes

APP doesn't accept my username/pw - website does!

Hi, I've just created an account and upgradet to premium. Neither the program on my macbook, nor the apps on my iphones accept username/pw, on the website it works well. I've changed PW a few times, but the problem remains the same: neither program n...

Newbie

Hi,   I've just created an account and upgradet to premium. Neither the program on my macbook, nor the apps on my iphones accept username/pw, on the website it works well. I've changed PW a fe...

PhantomDiesel

Roadie

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Discover function for working

For last couple of weeks, the duscover page shows the same list of recommendations. Not sure why? I am seeing this both in my iPhone and desktop. I tried logging out and in but does n't help? Is discover no longer supoprted? Discover was one of the t...

Regular

For last couple of weeks, the duscover page shows the same list of recommendations. Not sure why? I am seeing this both in my iPhone and desktop. I tried logging out and in but does n't help? Is disc...

Bindu

Regular

1292 Views

9 replies

0 likes

  • 1292 Views
  • 9 replies
  • 0 likes

How do I display seconds throughout the entirety of the song?

Hi. I teach excercise classes and que the class at various second counts during the song. At the last iphone Spotify update, my seconds only appear briefly and then disappear unless I tap the screen. Is there a setting that will allow the seconds to ...

Newbie

Hi.   I teach excercise classes and que the class at various second counts during the song.  At the last iphone Spotify update, my seconds only appear briefly and then disappear unless I ...

DasPeter

Community Legend

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

Play queue malfuntioning

Recently, spotify has been malfunctioning whenever i try to shuffle play playlists. I'll begin a playlist in shuffle mode and then after a few songs, the queue of songs will clear only leaving a couple of songs that will then repeat over and over. It...

Newbie

Recently, spotify has been malfunctioning whenever i try to shuffle play playlists. I'll begin a playlist in shuffle mode and then after a few songs, the queue of songs will clear only leaving a coup...

468 Views

0 replies

0 likes

  • 468 Views
  • 0 replies
  • 0 likes

Spotify has been inexplicably quieter on iOS since last week and that's bad news.

As a professional audio engineer, I'm very used to exactly how loud my spotify is when streaming over bluetooth at a given volume on my car stereo. Which is exactly why last week I was surpised to press play upon getting into the car and have my audi...

Casual Listener

As a professional audio engineer,  I'm very used to exactly how loud my spotify is when streaming over bluetooth at a given volume on my car stereo.  Which is exactly why last week I was su...

Jasondrake

Newbie

4162 Views

3 replies

0 likes

  • 4162 Views
  • 3 replies
  • 0 likes

Premium Account blocked

Hi, I had to create a new account just to post this message! I'm trying to access and get an answer for days now and spotify is making it very hard for me to get any further! My other account is blocked. I'm not sure how but i managed to post a messa...

Newbie

Hi,   I had to create a new account just to post this message! I'm trying to access and get an answer for days now and spotify is making it very hard for me to get any further!   M...

MattSuda

Spotify Star

709 Views

1 replies

0 likes

  • 709 Views
  • 1 replies
  • 0 likes

Problem with the "Recently listened" section

I have a little bug on the "recently listened" section. Indeed the album and playlist covers "overlapse". It's not very convenient (and not very beautiful). Do you know about this? Maybe the problem is with me because i'm on the iOS 9 Public Beta. I'...

Visitor

I have a little bug on the "recently listened" section. Indeed the album and playlist covers "overlapse". It's not very convenient (and not very beautiful). Do you know about this? Maybe the problem ...

330 Views

0 replies

0 likes

  • 330 Views
  • 0 replies
  • 0 likes