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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 43249 Views
  • 15 replies
  • 36 likes
  • 43249 Views
  • 15 replies
  • 36 likes

Having problems with songs not synching on phone and my desktop

I been having a problem trying to get some songs to synch between my phone and my desktop. 3 songs r songs from spotify them self. I also i cant get some of my some of my local tracks to synch and my iphone wont be read by my desktop. Please help Als...

  • Casual Listener
  • I been having a problem trying to get some songs to synch between my phone and my desktop.  3 songs r songs from spotify them self.  I also i cant get some of my some of my local tracks to ...
  • MattSuda
  • Spotify Star
  • 379 Views
  • 3 replies
  • 0 likes
  • 379 Views
  • 3 replies
  • 0 likes

Thumbs downed songs continue to play

I am getting frustrated as songs that I have thumbs downed have continued to play, I even started to keep track of them and one song I have thumbs downed 5 times! Why does it say it is "improving station" and I am encouraged to use the thumbs up/down...

  • Newbie
  • I am getting frustrated as songs that I have thumbs downed have continued to play, I even started to keep track of them and one song I have thumbs downed 5 times! Why does it say it is "improving sta...
  • Jambamalam
  • Newbie
  • 1217 Views
  • 4 replies
  • 6 likes
  • 1217 Views
  • 4 replies
  • 6 likes

iPhone not recognized by desktop client

My iPhone is not appearing in the "devices" section of my desktop client. Both the mobile app and desktop client are connected to the same wireless network, and Spotify mobile is "online." I'm paying for the premium service and would like to be able ...

  • Casual Listener
  • My iPhone is not appearing in the "devices" section of my desktop client. Both the mobile app and desktop client are connected to the same wireless network, and Spotify mobile is "online." I'm paying...
  • 1179201642
  • Newbie
  • 2881 Views
  • 12 replies
  • 2 likes
  • 2881 Views
  • 12 replies
  • 2 likes

sigo en gratuito

Hoy compre spotify pero al entrar sigo en gratuito y ya reiniciar muchas veces (cabe mencionar que inicio por medio de fb)

  • Casual Listener
  • Hoy compre spotify pero al entrar sigo en gratuito y ya reiniciar muchas veces (cabe mencionar que inicio por medio de fb)
  • Rabiella
  • Casual Listener
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

Spotify premium não está funcionando no IOS

Paguei a conta premium mas no meu app ele continua na versão free, tenho o comprovante da app de pagamento efetuado e já tentei de tudo pra atualizar o app, ele continuar free e não premium como deveria.Oq eu faço?

  • Casual Listener
  • Paguei a conta premium mas no meu app ele continua na versão free, tenho o comprovante da app de pagamento efetuado e já tentei de tudo pra atualizar o app, ele continuar free e não premium como deve...
  • LordRollin
  • Community Legend
  • 473 Views
  • 2 replies
  • 0 likes
  • Spotify
    Spotify Premium
  • 473 Views
  • 2 replies
  • 0 likes

still I do not get the option of running,

still I do not get the option of running, Spain is already active in the service? because I do not get the service ??

  • Music Fan
  • still I do not get the option of running, Spain is already active in the service? because I do not get the service ??
  • Chaated
  • Casual Listener
  • 1035 Views
  • 7 replies
  • 1 likes
  • 1035 Views
  • 7 replies
  • 1 likes

Re: Iwe need the ability to have more songs than 3,333 as a premium member to have as offline.

I agree. It seems nonsensical to have to split your collection over 3 devices with an ultimate limit of 9,999. Although i do like Spotify at the moment, my loyalty will only last as long as it takes for another service, itunes maybe?, to offer an unl...

  • Community Legend
  • I agree. It seems nonsensical to have to split your collection over 3 devices with an ultimate limit of 9,999. Although i do like Spotify at the moment, my loyalty will only last as long as it takes ...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Spotify-problems

I'm having problems with Spotify on my Iphone 5. I'm not able to choose songs to play or download any one. I do have premium. Spotify works as usual on my mac for example. There are several who have this problem also. Is there something wrong with th...

  • Newbie
  • I'm having problems with Spotify on my Iphone 5. I'm not able to choose songs to play or download any one. I do have premium. Spotify works as usual on my mac for example. There are several who have ...
  • MattSuda
  • Spotify Star
  • 357 Views
  • 2 replies
  • 1 likes
  • 357 Views
  • 2 replies
  • 1 likes

Iphone doesn't show under devices

Hi people I have a Macbook pro with the latest Spotify version and my iphone 6 with the latest spotify version tooWen i connect my iphone (wireless and usb cable) to my macbook i cannot see him under device section within spotify appWhats wrong?Thank...

  • Visitor
  • Hi people I have a Macbook pro with the latest Spotify version and my iphone 6 with the latest spotify version too Wen i connect my iphone (wireless and usb cable) to my macbook i cannot see him und...
  • MattSuda
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Solved!! Swipe To Queue Local Tracks Not Working

I have several playlists. Most are of songs in the Spotify catalog, but I have a few playlists of local tracks I have synced and when I swipe from left to right on the local tracks they do not queue. When I swipe on songs in the catalog, they queue c...

  • Casual Listener
  • I have several playlists. Most are of songs in the Spotify catalog, but I have a few playlists of local tracks I have synced and when I swipe from left to right on the local tracks they do not queue....
  • MattSuda
  • Spotify Star
  • 1542 Views
  • 6 replies
  • 0 likes
  • 1542 Views
  • 6 replies
  • 0 likes

Swipe left to queue song doesn't work with local files

When I try an quickly queue a song from a playlist by swiping left, it doesn't work for local files. I can only queue Spotify tracks by swiping left. If i want to queue a local song, I must click (...) and 'Add to Queue' Hopefully you can fix this an...

  • Music Fan
  • When I try an quickly queue a song from a playlist by swiping left, it doesn't work for local files.   I can only queue Spotify tracks by swiping left. If i want to queue a local song, I mus...
  • MattSuda
  • Spotify Star
  • 1000 Views
  • 3 replies
  • 0 likes
  • 1000 Views
  • 3 replies
  • 0 likes

I cannot dee my device on my Mac

I have an iPhone 5 and iPad air 2. Recently I've tried to sync music via Spotify but I can't see my device on my Mac. I am sure that they are all connected to the same wifi I shared by my Mac. Even if I connect my iPhone via USB, I still can't see my...

  • Newbie
  • I have an iPhone 5 and iPad air 2. Recently I've tried to sync music via Spotify but I can't see my device on my Mac. I am sure that they are all connected to the same wifi I shared by my Mac. Even i...
  • MattSuda
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Premium doesn't work

Signed onto my spotify premium family plan and my stepdads still works but mine doesn't. This is really frustrating and idk how to fix this. I've tried restarting the app and everything it still won't work HELP ME Please

  • Casual Listener
  • Signed onto my spotify premium family plan and my stepdads still works but mine doesn't. This is really frustrating and idk how to fix this. I've tried restarting the app and everything it still won'...
  • MattSuda
  • Spotify Star
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Spotify is not even playing a song!

Hi, Does anyone knows what happend to this? (Shown image below) I can not hear a song playing after I pressed "SHUFFLE PLAY". It works fine on the Mac and my subscription is free for now. Thanks!!

  • Visitor
  • Hi,   Does anyone knows what happend to this? (Shown image below)  I can not hear a song playing after I pressed "SHUFFLE PLAY". It works fine on the Mac and my subscription is free for ...
  • MattSuda
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Playing all offline songs

Hello all, I was wondering if there is a way of playing ALL offline songs (I like to random shuffle all) without creating a playlist with all offline songs?Whenever I go into the Songs menu entry, I can't see all songs I marked for offline syncing, a...

  • Newbie
  • Hello all,   I was wondering if there is a way of playing ALL offline songs (I like to random shuffle all) without creating a playlist with all offline songs? Whenever I go into the Songs men...
  • MattSuda
  • Spotify Star
  • 475 Views
  • 1 replies
  • 0 likes
  • offline sync
    Playlists
    shuffle
    songs
  • 475 Views
  • 1 replies
  • 0 likes

Unable to use offline playlist music listening in Premium

Tengo suscripción a Spotify Premium desde hace tres días pero no consigo escuchar mis playlist sin conexión a pesar de haber activado este modo en las playlist ya descargadas antes de pasar a premium. Las canciones no pasan a flecha verde, es decir q...

  • Newbie
  • Tengo suscripción a Spotify Premium desde hace tres días pero no consigo escuchar mis playlist sin conexión a pesar de haber activado este modo en las playlist ya descargadas antes de pasar a premium...
  • MattSuda
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Solved!! Offline availability disappears

Twice I have had all of the playlists that were previously available offline stop being availble offline - on both my macbook pro and iPhone. That means that I have to open each playlist and click the available offline button again and that is VERY t...

  • Casual Listener
  • Twice I have had all of the playlists that were previously available offline stop being availble offline - on both my macbook pro and iPhone. That means that I have to open each playlist and cli...
  • jefcon
  • Casual Listener
  • 348 Views
  • 2 replies
  • 0 likes
  • 348 Views
  • 2 replies
  • 0 likes

Solved!! I cant get the latest available Spotify on my iphone 6 with the latest version of iOS and Spotify?

I found that some people got the update from the settings menu and now you don't and in the livetstream it was said it is available in the UK and other countrys ? and now it isnt this is slightly unfair. RANT OVER

  • Casual Listener
  • I found that some people got the update from the settings menu and now you don't and in the livetstream it was said it is available in the UK and other countrys ? and now it isnt this is slightly unf...
  • OviiiOne
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

I have an old iPod touch... now what?

I was having trouble with the radio feature recently. I decided to de-install spotify and then re-install, since that has worked in the past. Well, apparently there isn't a version of spotify for old iPod touches anymore. I keep getting an error that...

  • Regular
  • I was having trouble with the radio feature recently. I decided to de-install spotify and then re-install, since that has worked in the past. Well, apparently there isn't a version of spotify for old...
  • LordRollin
  • Community Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Spotify iPhone After "Enhanced Features" Volume/Connect

iOS version 3.1.0.2150The volume/connect button doesn't come up automatically on iPhone at the bottom of the Now Playing screen when testing the enhanced features on the latest version of the app.It comes up as soon as I launch the app on my iPad, bu...

  • Newbie
  • iOS version 3.1.0.2150 The volume/connect button doesn't come up automatically on iPhone at the bottom of the Now Playing screen when testing the enhanced features on the latest version of the app. ...
  • rbwn14
  • Casual Listener
  • 583 Views
  • 2 replies
  • 3 likes
  • 583 Views
  • 2 replies
  • 3 likes