Help Wizard

Step 1


Premium but still playing ads

Premium but still playing ads







iPhone 12

Operating System

iOS 12.1


My Question or Issue

I’m premium account But ads(both of audio or visual ads) while listening to regular music content 

I tried this,


  logging out > restarting your device > logging back in to sync up your subscription status with your device


But still ads.


And  I checked with my account page and it says Premium Individual, Ad-free music listening, offline listening, and unlimited skips. but still getting ads iPhone and MacBook both are getting ads.


Help me out or want to get refund 

1 Reply

Hey @Hope7782,

Thanks for posting in the Community!

We get that you're in need of help regarding your account's subscription status and payments. 

We've removed the image from you post that contained your personal information. Please, keep in mind that the Community is a public forum where we discuss mainly the features of the app and it's not the right kind of platform for supporting issues that concern your personal data and account. If you still need some help with actions on your profile, it's best to contact our Support team who can give you a hand with this, privately. 


If you need a hand with anything else, the Community is here for you.

Kiril Moderator
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