Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
43353 Views
43 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
108998 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Casual Listener
437744 Views
131 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Casual Listener
301874 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
On my iPad I used to be able to save songs to a playlist by clicking on the 3 dots next to the song. Now, the list of options for saving pops up, but disappears immediately. On my iPhone, it works, because the 3 dots have been replaced by a tick in a...
On my iPad I used to be able to save songs to a playlist by clicking on the 3 dots next to the song. Now, the list of options for saving pops up, but disappears immediately. On my iPhone, it works, b...
Moderator
2165 Views
12 replies
1 likes
All of the files were able to download to my previous iphone
All of the files were able to download to my previous iphone
Spotify Legend
595 Views
3 replies
0 likes
Hi.I've just downloaded the app to my MacBook Pro, and paid subs for Premium. I have Spotify on my iPhone, and can't upgrade to Premium which is why I downloaded it to my MacBook. How do I connect the two and share playlists?I live in S.Africa in the...
Hi. I've just downloaded the app to my MacBook Pro, and paid subs for Premium. I have Spotify on my iPhone, and can't upgrade to Premium which is why I downloaded it to my MacBook. How do I connect ...
Community Legend
484 Views
1 replies
0 likes
PlanPremiumCountry IrelandDeviceiPhone SEOperating System iOS 12.1 My Question or Issue I subscribed to your premium service yesterday but when i tried to download the app to my phone, it won't download. I see the cloud Logo but when I tap on it, a r...
Plan Premium Country Ireland Device iPhone SE Operating System iOS 12.1 My Question or Issue I subscribed to your premium service yesterday but when i tried...
Moderator
19194 Views
12 replies
0 likes
Since a few weeks I am not able to use the swiping function to add songs to my queue. I noticed that swiping work in random playlists, except in my own liked songs playlist. However, I am able to queue songs by clicking on the three dots, but this is...
Since a few weeks I am not able to use the swiping function to add songs to my queue. I noticed that swiping work in random playlists, except in my own liked songs playlist. However, I am able to que...
Moderator
910 Views
1 replies
0 likes
Premium PlanUSAiPhone 13 Pro, iOS 15.1.1Spotify app version: 8.6.96.5912014 BMW 328xi GT Been trying to use Spotify on my car, but it's almost useless as I can never pause the music for more than 10 seconds. I've tried this using Bluetooth, then USB ...
Premium Plan USA iPhone 13 Pro, iOS 15.1.1 Spotify app version: 8.6.96.591 2014 BMW 328xi GT Been trying to use Spotify on my car, but it's almost useless as I can never pause the music ...
Moderator
3570 Views
8 replies
0 likes
There is any configuration that I can do to have it again?
There is any configuration that I can do to have it again?
Casual Listener
2075 Views
4 replies
0 likes
PlanPremiumCountryUSDeviceiPhone 11Operating SystemiOS 16 My Question or IssueWhen I switched to this iPhone, Spotify’s user interface is different(even from other iPhones). On my phone, liked songs do not show a heart next to it, but it used to. I a...
Plan Premium Country US Device iPhone 11 Operating System iOS 16 My Question or Issue When I switched to this iPhone, Spotify’s user interface is different(even from other iPhones). ...
Spotify Star
735 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceiPhone 13 ProOperating SystemiOS 15 sometimes Spotify shows me my daily mixes but when I go to a different app & come back to this app, it vanishes and is replaced by a sea of “fresh finds” “heard at grandmas house” “wedding...
Plan Premium Country US Device iPhone 13 Pro Operating System iOS 15 sometimes Spotify shows me my daily mixes but when I go to a different app & come back to this...
Moderator
533 Views
1 replies
0 likes
Spotify Version - 8.7.78.426iOS version- 16.1Steps to reproduce- 1.play song from downloaded playlist2. Tap on repeat and set it to current song only3. When song finishes and replay again lockscreen icon change to next song but current song which was...
Spotify Version - 8.7.78.426 iOS version- 16.1 Steps to reproduce- 1.play song from downloaded playlist 2. Tap on repeat and set it to current song only 3. When song finishes and rep...
1326 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Roadie
492 Views
1 replies
0 likes
Video plays 3 seconds then freezes up and won’t play
Video plays 3 seconds then freezes up and won’t play
Spotify Legend
370 Views
1 replies
0 likes
Uninstalled Spotify app and cleared cashe and it still will not allow me to play music that is explicet
Uninstalled Spotify app and cleared cashe and it still will not allow me to play music that is explicet
Spotify Legend
435 Views
1 replies
0 likes
PlanFree/PremiumCountryUnited Kingdom Device(iPhone 13)Operating System(iOS 16.2) the app keeps shutting on its own recently My Question or IssueThe app keeps closing for no reason on its own please sort it it happening on android as well
Plan Free/Premium Country United Kingdom Device (iPhone 13) Operating System (iOS 16.2) the app keeps shutting on its own recently My Question or Issue The app keeps clos...
Moderator
364 Views
1 replies
0 likes
PlanFree/PremiumCountryEstoniaDeviceiPhone 13 Pro MaxOperating SystemiOS 16 My Question or IssueScenario:Walking home while listening to music with my AirPods. Upon arrival I'm switching Spotify to my Sonos speaker using the device switcher menu. The...
Plan Free/Premium Country Estonia Device iPhone 13 Pro Max Operating System iOS 16 My Question or Issue Scenario: Walking home while listening to music with my AirPods. Upon arrival...
Casual Listener
947 Views
2 replies
0 likes
PlanPremiumCountryArgentinaDevice(iPhone 11, Macbook Pro late 2019)Operating System(iOS 16) My Question or IssueHi! I have DUO with my wife, but we cannot listen to music at the same time on different iPhones. When she listens to a song, the song app...
Plan Premium Country Argentina Device (iPhone 11, Macbook Pro late 2019) Operating System (iOS 16) My Question or Issue Hi! I have DUO with my wife, but we cannot listen to music at ...
Spotify Star
392 Views
1 replies
0 likes
Want to download music to my laptop Library folder. Want to use some music to post on my sister's memorial on the web. I don't mean my Spotify Library. Thanks so much.
Want to download music to my laptop Library folder. Want to use some music to post on my sister's memorial on the web. I don't mean my Spotify Library. Thanks so much.
Moderator
1211 Views
1 replies
0 likes
Nothing plays!!!
Nothing plays!!!
Spotify Legend
309 Views
1 replies
0 likes
My Spotify is abruptly cutting songs short and playing the next song.
My Spotify is abruptly cutting songs short and playing the next song.
Moderator
406 Views
1 replies
0 likes
PlanFamilyCountryGermany DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI subscribed to the "Family" plan, but on my mobile phone, I can only use the "free" version of Spotify. What I've tried so far:- on my iphone: de-install Spotify and r...
Plan Family Country Germany Device iPhone 8 Operating System iOS 10 My Question or Issue I subscribed to the "Family" plan, but on my mobile phone, I can only use the "free" ...
Spotify Star
587 Views
3 replies
0 likes
