Premium is not working

1251952726 · 2012-10-20

I upgraded to premium today but when I go back to spotify on my iphone it denies me access to anything premiuim. I logged out, restarted the app, re-downloaded it and nothing.

neo-x · 2012-10-22

Are you able to see that your account has premium active from the www.spotify.com website? be sure to log in using the right set of credentials. And be sure to use the right credentials on the phone too.

There has been lags with activating the premium in the past, but think it should be solved by now - not 100% sure tho.

But make sure the credentials issue and subscription issue.

Some people have 2 set of credentials - one that is premium (spotify style credentials) and then second set that is facebook style credentials that have been created by accident.

IDEAS: Device Management | Recover Deleted Items

Please! Give "Kudos" to posts that you found helpful. Mark "Accept as Solution" if a post solved your issue!. Thank you!

Disconnect from Facebook | Support Form (Spotify Customer Services/Payments Team) |
APK Direct Download | Subscription Status Page | Edit Profile Page

neo-x · 2012-10-24

Is this working for you now? If your still experiencing the problems, contact here again.

IDEAS: Device Management | Recover Deleted Items

Please! Give "Kudos" to posts that you found helpful. Mark "Accept as Solution" if a post solved your issue!. Thank you!

Disconnect from Facebook | Support Form (Spotify Customer Services/Payments Team) |
APK Direct Download | Subscription Status Page | Edit Profile Page

Help categories

Account & Payment

Using Spotify

Listen Everywhere