Problem with the radio feature on iphone 5

[ezra]

Description

The radio feature on the iphone 5 is messed up. it never works. most of the time, it just displays an empty search box that i can't select and that's all it does. the rare occasion it works, it takes ages to load and when it does load, it takes ages to switch stations it just shows a spinning wheel and continues on the same station for like 5 more songs then changes suddenly. After that it goes back to the same stubbornly empty search box! on my iphone 4 this feature was flawless, the best out of the whole spotify! now it's unusable. No matter what i do, log out and back in, unistall, reinstall, same exact thing. Please fix! i have no interest in going back to Pandora and annoying ads for the radio feature. Ugh i just may have too.... 

What I expected to happen

I expected the search box to actually search and all my preferred stations to show up on the radio home page, not just some lame duck unworkable search box. all i got was this buggy page.

What actually happened

Nothing, that's the problem. all i got is an empty unclickable search box and a blank white screen underneath. thank god the rest of the features work or i wouldve switched to Rdio.

My iPad/iPhone model

Iphone 5

Device’s Operating System

iOS 6.0.2

Is your device jailbroken?

No my device is not jailbroken

Approximately how many playlists do you have?

approximately 20 playlists one synced for offline use

My mobile Spotify version

App: 0.5.9.10

Spotiy core 0.7.1.6114

My provider and country

Verizon wireless is my cell provider

Country: USA

My username

ezar11

Do you have any screenshots you can attach to more clearly explain your issue?

No screenshots

[ezra · Accepted solution]

Hey so i actually figured out how to fix my issue with my iphone! it seems that i was using an app for data shrink and compressing data. the app is called onavo extend i was using it so i can extend my data plan because i dont have unlimited data. basically this app is more trouble then its worth. the it caused the connection to slow and didn't save me all that much. however, it affected spotify and caused the radio feature to not work properly. it caused the radio feature and spotify to malfunction. 

what the app does it installs a filter VPN profile onto your iphone and even though it can't compress streaming media such as spotify, it still filters through the VPN profile this for some reason negatively affected certain apps such as spotify. 

What i did was i deleted the VPN profile and turned off the app, i then killed spotify and restarted and what do you know the radio and every feature worked fine and was fast again!

Let me know if this works for you.