Recently played keeps showing unplayed artists

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Recently played keeps showing unplayed artists

carrotFlower
Casual Listener

Plan

Premium

Country

Brazil

 

Device

Iphone 8

Operating System

It independs on the operational system, this issue have happened several times, even though i updated the OS.

 

My Question or Issue

 There are times when the recently played shows the same weird and seemingly odd artist called Adreitael. It is hardly compared to anything that i would choose to listen myself and it is not the case that some other person is using my account because it has only happended with this particular artist and several times with a considerable time gap in between... The artist profile is super weird, as well the songs, it feels like it is a random generated song, the album cover seems random as well, and flat, very flat and uninspired... This whole thing feels to me like a virus of some kind, and that creeps me out... YOu guys should check that artist out and help me because**bleep** is freaking me out. I have a credit card attached to my account and it is rather uncomfortable to have the same bug happened over and over again. The same thing happened in my phone, and my other computer...

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2 Replies

carrotFlower
Casual Listener

I'm still not sure who are the people who are going to respond me, if you, who are reading this is not a support worker from spotify, disregard the part where i say you should help me because of credit card. Thanks anyway.

Peter
Spotify Legend

Hey @carrotFlower.

 

Thanks for reaching out on the Community, and sorry for the late response! We'll be glad to help you out if you're still experiencing this issue 🙂

 

I know this sounds obvious, but would you mind restarting your device and performing a clean reinstall by following the steps outlined here? This can solve many common problems that our users experience.

 

If the problem still occurs, then we suggest you create a new account, since it might just be an account problem. If you get in touch with our Customer Support team, they will be able to help you transfer all your saved music and playlists to the new account and then close the old one. 

 

Let us know how you get on!

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