Reset Phone

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Reset Phone

lucy-campbell
Casual Listener

I fully reset my iPhone recently(including all apps and data), in about early December. Before I reset it I had spotify premium and I was paying the $11.99 a month but after I reset and got the Spotify app again, I didn't have Premium although I was still being charged the $11.99 and still am currently.

 

 

Help please?

 

 

Thanks!

 

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Re: Reset Phone

Joe
Community Legend

Are you sure you logged in with the correct credentials? It's easy to log in with a username instead of your facebook credentials and the other way around. If you go to your account profile, what does it show under Subscription Status?

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Solution!

Re: Reset Phone

Joe
Community Legend

Are you sure you logged in with the correct credentials? It's easy to log in with a username instead of your facebook credentials and the other way around. If you go to your account profile, what does it show under Subscription Status?

Re: Reset Phone

lucy-campbell
Casual Listener

Oops, wrong credentials :P I'm now feeling quite stupid! I checked an old email with  my correct account details, I was using an old account... Anyway thanks for reminding me! All is well :)

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Re: Reset Phone

Joe
Community Legend

Enjoy your music :)

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