Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227990 Views

53 replies

13 likes

  • 227990 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152352 Views

507 replies

108 likes

  • 152352 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106530 Views

19 replies

38 likes

  • 106530 Views
  • 19 replies
  • 38 likes

Spotify not activating

Hi my spotify premium isnt activating on my iphone 5 and iv paid for it andreamtuohy

Newbie

Hi my spotify premium isnt activating on my iphone 5 and iv paid for it andreamtuohy

Joe

Community Legend

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Problema con cuenta premium

buenas noches tengo un problema , antes tenia la version gratuita y la actualice a la premiun , pero en mi celular sigo sin porder adelantar una cancion me sigue diciendo que , solo es posible dentro de 1hrs , solo se pueden adelantar 6 cada hora , p...

Newbie

buenas noches   tengo un problema , antes tenia la version gratuita y la actualice a la premiun , pero en mi celular  sigo sin porder adelantar una cancion me sigue diciendo que , solo ...

Peter__

Community Legend

585 Views

3 replies

0 likes

  • 585 Views
  • 3 replies
  • 0 likes

Solved!! have started getting ads on my £4.99 a month Spotify account on ipad

Hi there,I have just recently purchased an iPad for which I immediately I downloaded spotiify. I have the £4.99 account but for whatever reason, I keep getting adverts when I play the songs from the ipad. This is not the case when I play music on my ...

Casual Listener

Hi there, I have just recently purchased an iPad for which I immediately I downloaded spotiify. I have the £4.99 account but for whatever reason, I keep getting adverts when I play the songs from th...

arodin

Casual Listener

1716 Views

7 replies

0 likes

  • 1716 Views
  • 7 replies
  • 0 likes

3 months for the price of 1, combined with NUS Extra discount?

Hello, Just wondering if you can cheekily combine the 3 for 1 offer for Premium with the 50% off discount for NUS? It works out cheaper for me for the first three months to not use the discount!?

Newbie

Hello,   Just wondering if you can cheekily combine the 3 for 1 offer for Premium with the 50% off discount for NUS? It works out cheaper for me for the first three months to not use the dis...

Peter__

Community Legend

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Premium isn't working on my iPhone

Hi, I just brought Spotify Premium and it works fine on my PC but on my iPhone it doesnt. I have logged in and out, tryed logging in with facebook, restarted my phone, uninstalled the app and the downloaded it again. I have payed money and I dont get...

Casual Listener

Hi,    I just brought Spotify Premium and it works fine on my PC but on my iPhone it doesnt. I have logged in and out, tryed logging in with facebook, restarted my phone, uninstalled th...

samgorse

Casual Listener

636 Views

2 replies

0 likes

  • 636 Views
  • 2 replies
  • 0 likes

Unlimited Account Now Playing Ads

My unlimited account has been playing ads betweens songs on the radio feature. I'm paying for no ads...Why am I getting them? I've tried things posted in the community such as logging out and back in...uninstalling the app and reinstalling...etc. Ple...

Casual Listener

My unlimited account has been playing ads betweens songs on the radio feature.  I'm paying for no ads...Why am I getting them?  I've tried things posted in the community such as logging out...

UnhappyChris

Newbie

2844 Views

7 replies

0 likes

  • 2844 Views
  • 7 replies
  • 0 likes

The Spotify app i gone

My app has dissekerad on my iPhone 5s and i cant install it again? When i find the app in AppStore it just says open not install?? Any ideas?

Newbie

My app has dissekerad on my iPhone 5s and i cant install it again? When i find the app in AppStore it just says open not install?? Any ideas?

Greg

Roadie

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Sync button does not appear on my ipad

I have spotify premium and the sync button used to appear, but no longer does. Its really annoying and i have deleted the app a couple times but no change.

Visitor

I have spotify premium and the sync button used to appear, but no longer does. Its really annoying and i have deleted the app a couple times but no change.

Joe

Community Legend

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Shuffle play is not random

I have been using the new shuffle play feature for about a week with a 230 song playlist. I hear certain songs over and over again and there are other songs that I have not heard once yet. Is this going to be fixed?

Roadie

I have been using the new shuffle play feature for about a week with a 230 song playlist. I hear certain songs over and over again and there are other songs that I have not heard once yet. Is this go...

Hugoboss

Newbie

2331 Views

5 replies

3 likes

  • 2331 Views
  • 5 replies
  • 3 likes

Sharing a song in Spotify with non-Facebook users

Hello! I haven't found this answer on the web so I think this might be a new suggestion. Please correct me if I'm wrong!I'm on the iOS mobile app, and I can't seem to share a song with my friends that have a Spotify account but not a Facebook. (I can...

Roadie

Hello! I haven't found this answer on the web so I think this might be a new suggestion. Please correct me if I'm wrong! I'm on the iOS mobile app, and I can't seem to share a song with my friends...

Tomplifier

Music Fan

32976 Views

107 replies

226 likes

Friends
iOS
mobile app
non facebook
sharing
  • 32976 Views
  • 107 replies
  • 226 likes

Change music list

I have a question. Is it possible to change your music list so that the last added music is on the top instead of the bottom? I always have to scroll down to go to the music last edited. I searched for a way to do it but I didn't find it. Does anyone...

Newbie

I have a question. Is it possible to change your music list so that the last added music is on the top instead of the bottom? I always have to scroll down to go to the music last edited. I searched f...

Josh

Community Legend

481 Views

1 replies

0 likes

List recently added
  • 481 Views
  • 1 replies
  • 0 likes

Sound not working on iPhone 5s through Spotify App

The problem started on my iphone 4s with the new operating system. Spotify would work fine and then just cut off all the sudden even though the song is still playing. I thought the problem would resolve when I got the iphone 5s but has continued. Oth...

Newbie

The problem started on my iphone 4s with the new operating system.  Spotify would work fine and then just cut off all the sudden even though the song is still playing.  I thought the proble...

Josh

Community Legend

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

Solved!! How to delete synced music

I was setting my iPhone to sync "Extreme", and it began to download something. Now my Spotify app suddenly is around 1GB of data. How do I get rid of the downloaded data? Thanks

Music Fan

I was setting my iPhone to sync "Extreme", and it began to download something. Now my Spotify app suddenly is around 1GB of data. How do I get rid of the downloaded data? Thanks

isteen

Music Fan

1149 Views

2 replies

0 likes

  • 1149 Views
  • 2 replies
  • 0 likes

[Bug] Thai Language & Radio

Having some serious wiggy behavior since upgrading the iOS spotify app (was using an older version for 2nd gen ipad and then upgraded to new iPad mini retina). The app does very odd things when trying to make a radio station from any available artist...

Newbie

Having some serious wiggy behavior since upgrading the iOS spotify app (was using an older version for 2nd gen ipad and then upgraded to new iPad mini retina). The app does very odd things when tryin...

Adam

Roadie

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Max song u can sync for offline list? (3528songs?)

Hey just bought a new ipod touch because old one was broken. Found out it cant sync more then 3528 songs for offline playlist. Is there away to sync the rest off the playlist.. have about 7000 songs in my playlist and can never listen to the newest o...

Casual Listener

Hey just bought a new ipod touch because old one was broken. Found out it cant sync more then 3528 songs for offline playlist. Is there away to sync the rest off the playlist.. have about 7000 songs ...

Peter__

Community Legend

2318 Views

7 replies

0 likes

  • 2318 Views
  • 7 replies
  • 0 likes

Only previews of songs play on my play list

I have about 10 songs on a play list and Spotify will play the entire thing once and after it starts repeating only about the first 40 or so seconds play of each song. Closing opening the app does not seem to fix the problem...

Casual Listener

I have about 10 songs on a play list and Spotify will play the entire thing once and after it starts repeating only about the first 40 or so seconds play of each song.    Closing openin...

jetsetter

Casual Listener

1055 Views

2 replies

0 likes

  • 1055 Views
  • 2 replies
  • 0 likes

Solved!! iPhone vs. iPad

Okay, why do people with an iPad get to listen to whatever they want whenever they want, but those of us with an iPhone can only play their playlists on shuffle? That's completely unfair.

Casual Listener

Okay, why do people with an iPad get to listen to whatever they want whenever they want, but those of us with an iPhone can only play their playlists on shuffle? That's completely unfair.

squints21

Newbie

61983 Views

13 replies

5 likes

iPhone vs iPad controversy
  • 61983 Views
  • 13 replies
  • 5 likes

Crash report

0.9.1.230iPhone 5Os 6.1.4Every few weeks Jailbreak: no

Newbie

0.9.1.230 iPhone 5 Os 6.1.4 Every few weeks Jailbreak: no

Peter__

Community Legend

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Solved!! help: spotify free doesn't work on iphone ?

Hi all, I have two accounts: one premium and one free. I have no problems to use spotify premium on my iphone, but since I received and email from spotify announcing that now is free using shuffle play, I would like to try my free account and it does...

Casual Listener

Hi all, I have two accounts: one premium and one free. I have no problems to use spotify premium on my iphone, but since I received and email from spotify announcing that now is free using shuffl...

Peter__

Community Legend

2554 Views

3 replies

0 likes

  • 2554 Views
  • 3 replies
  • 0 likes

Spotify won't start on iPhone 4 (Old update)

Hey! So spotify suddenly decided to stop working on my iPhone. When try to start it, it freezes at the "spotify logo" meaning I can't play any songs at all. I can just watch the spotify logo on my screen.Anyone having the same issue? And does anyone ...

Regular

Hey! So spotify suddenly decided to stop working on my iPhone. When try to start it, it freezes at the "spotify logo" meaning I can't play any songs at all. I can just watch the spotify logo on my sc...

Ljungbeck

Regular

1305 Views

10 replies

0 likes

  • 1305 Views
  • 10 replies
  • 0 likes