Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

230833 Views

53 replies

13 likes

  • 230833 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

154279 Views

507 replies

108 likes

  • 154279 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107387 Views

19 replies

38 likes

  • 107387 Views
  • 19 replies
  • 38 likes

Solved!! Spotify won't start on iPhone 3GS

All of a sudden spotify decided to stop working on my iPhone 3GS. When i start the app I only see the spotify logo and then nothing. Spotify is working properly on my iPad 2.I have the latest Spotify update and iOS 6.??I tried a new installation and ...

Casual Listener

All of a sudden spotify decided to stop working on my iPhone 3GS. When i start the app I only see the spotify logo and then nothing. Spotify is working properly on my iPad 2. I have the latest Spoti...

Peter__

Community Legend

2921 Views

3 replies

0 likes

  • 2921 Views
  • 3 replies
  • 0 likes

accidentally deleted app

I just accidentally deleted my app and I was on premium and now I just reinstalled it and all of my playlists are gone and I'm back to a free account. I was just wondering if there was a way I could get my playlists back and get back my premium accou...

Newbie

I just accidentally deleted my app and I was on premium and now I just reinstalled it and all of my playlists are gone and I'm back to a free account. I was just wondering if there was a way I could ...

Christoffer

Community Legend

1311 Views

1 replies

0 likes

  • 1311 Views
  • 1 replies
  • 0 likes

I am no longer able to select songs

I am a premium customer & have been for some time. I am no longer able to select songs from my playlist, I can only listen to songs through shuffle mode? Any idea why this is happening?

Casual Listener

I am a premium customer & have been for some time. I am no longer able to select songs from my playlist, I can only listen to songs through shuffle mode? Any idea why this is happening?

Christoffer

Community Legend

497 Views

2 replies

0 likes

  • 497 Views
  • 2 replies
  • 0 likes

Premium funtioniert nicht auf ipod

Hallo , Ich habe nachdem ich mir die 48stunden Premium Version herunter geladen habe, eine PREPAID Karte gekauft und somit das Premium Abo erworben , was auf meinem Laptop funkioniert aber nicht auf meinem I POD !?Der I POD zeigt mir weiterhin die FR...

Newbie

Hallo , Ich habe nachdem ich mir die 48stunden Premium Version herunter geladen habe, eine PREPAID Karte gekauft und somit das Premium Abo erworben , was auf meinem Laptop funkioniert aber nicht ...

Adam

Roadie

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Solved!! Local Files Sync Practical Limit?

I have used MOG for a year or so and am currently trying out Spotify Premium to see if I want to switch. I've liked MOG a lot with my one gripe being that I have to switch back and forth between MOG and itunes depending on which songs I want to liste...

Music Fan

I have used MOG for a year or so and am currently trying out Spotify Premium to see if I want to switch. I've liked MOG a lot with my one gripe being that I have to switch back and forth between MO...

JonCr

Music Fan

2324 Views

5 replies

0 likes

  • 2324 Views
  • 5 replies
  • 0 likes

2 accounts upgraded wrong one

Hi there I have (accidentally set up at some point) 2 spotify accounts. One linked to Facebook and then one for my username roseyearl. I let my payment lapse last month but now I went on and paid 9.99 for the upgrade to premium for 3 months but I hav...

Newbie

Hi there I have (accidentally set up at some point) 2 spotify accounts. One linked to Facebook and then one for my username roseyearl. I let my payment lapse last month but now I went on and paid 9.9...

Peter__

Community Legend

299 Views

1 replies

1 likes

  • 299 Views
  • 1 replies
  • 1 likes

Offline and logout

I am going in a trip with no internet connection, I downloaded the music that I want to hear, I set my device to offline mode, what happen if accidentaly I logout spotify, I did some test and I wasn't able to skip the initial login screen to start pl...

Newbie

I am going in a trip with no internet connection, I downloaded the music that I want to hear, I set my device to offline mode, what happen if accidentaly I logout spotify, I did some test and I wasn'...

Adam

Roadie

639 Views

1 replies

0 likes

  • 639 Views
  • 1 replies
  • 0 likes

Spotify staying on lock screen after stopping music

Hello, After I am finished listening to my Spotify music on my iPhone, the last track played stays on the lock screen. The "play" button on the lock screen shows the pause icon which incidates that spotify is still playing, however it is not. The onl...

Visitor

Hello,   After I am finished listening to my Spotify music on my iPhone, the last track played stays on the lock screen.  The "play" button on the lock screen shows the pause icon which...

user-removed

Not applicable

1155 Views

2 replies

0 likes

  • 1155 Views
  • 2 replies
  • 0 likes

My iPhone 5 app has started randomly skipping to the next track. Help!

After years of normal usage my iPhone 5 app has decided to randomly skip to the next track on every song!! Is there no answer to this problem?! I'm trawling the internet and the forums; there are loads of people with the issue and no-one, including S...

Casual Listener

After years of normal usage my iPhone 5 app has decided to randomly skip to the next track on every song!! Is there no answer to this problem?! I'm trawling the internet and the forums; there are l...

JonHynes

Roadie

1458 Views

4 replies

0 likes

  • 1458 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Connect Stream Rate

Does spotify connect stream with the same bit rate as what is set in the ios app, like 320 bps for the extreme setting or does connect stream with a lower standard bit rate without regard to what setting we have in the ios app?Since spotify connect i...

Music Fan

Does spotify connect stream with the same bit rate as what is set in the ios app, like 320 bps for the extreme setting or does connect stream with a lower standard bit rate without regard to what set...

Denwood

Newbie

31179 Views

14 replies

1 likes

  • 31179 Views
  • 14 replies
  • 1 likes

Spotify won't detect iPhone 4S anymore

This is starting to drive me crazy. A few months back, I thought I'd give syncing some offline songs on my phone a shot. Spotify wouldn't detect my iPhone, and I thought it was because my computer was connected through an Ethernet cable. I figured ou...

Visitor

This is starting to drive me crazy. A few months back, I thought I'd give syncing some offline songs on my phone a shot. Spotify wouldn't detect my iPhone, and I thought it was because my computer wa...

user-removed

Not applicable

1220 Views

10 replies

0 likes

  • 1220 Views
  • 10 replies
  • 0 likes

Solved!! Free streaming failed after login with an older version of Spotify on another device

Hi, I would like to report a problem. Here are the steps. 1. Use latest Spotify that supports free streaming on my iPad with iOS 7.0.4. Free streaming works. 2. Then I use an older version of Spotify that does not support free streaming on my old iPh...

Casual Listener

Hi, I would like to report a problem. Here are the steps.   1. Use latest Spotify that supports free streaming on my iPad with iOS 7.0.4. Free streaming works.   2. Then I use ...

lofimusiclover1

Casual Listener

1476 Views

19 replies

1 likes

  • 1476 Views
  • 19 replies
  • 1 likes

Premium deactivated

I'm a premium user and I logged into my account in my girlfriends iPhone. Now when I log back on my phone my premium is not activated. I tried logging out of the account on my girlfriends phone and logging out and in on my phone but I can't regain my...

Casual Listener

I'm a premium user and I logged into my account in my girlfriends iPhone. Now when I log back on my phone my premium is not activated. I tried logging out of the account on my girlfriends phone and l...

Adam

Roadie

431 Views

3 replies

0 likes

  • 431 Views
  • 3 replies
  • 0 likes

Really hard to add an album or song to new playlist in folder

Since Spotify doesn't have a unified queue synced between devices I use a "later" folder to add albums and songs to playlists that I want to come back and listen to later. I mostly use this for albums. It's really easy to create an album playlist. Cl...

Roadie

Since Spotify doesn't have a unified queue synced between devices I use a "later" folder to add albums and songs to playlists that I want to come back and listen to later. I mostly use this for album...

meahtenoha

Spotify

1453 Views

5 replies

0 likes

Albums
organization
Playlists
queue
  • 1453 Views
  • 5 replies
  • 0 likes

Interface / Skin for toddlers

Small children love music, and even toddlers know how to use an iPad or a touch-phone.Would it be possible to create a skin/interface for small children that would allow parents to make playlists for their kids? The interface should be as simple as p...

Regular

Small children love music, and even toddlers know how to use an iPad or a touch-phone.Would it be possible to create a skin/interface for small children that would allow parents to make playlists for...

Peter__

Community Legend

492 Views

1 replies

1 likes

  • 492 Views
  • 1 replies
  • 1 likes

Solved!! Premium on Ipod touch: Can you only play music on Shuffle?

I just downloaded Spotify Premium on my Ipod Touch. Can I only play music on Shuffle Play? I can chose a playlist but then it won't let me pick which songs I want to listen to or skip.

Casual Listener

I just  downloaded Spotify Premium on my Ipod Touch. Can I only play music on Shuffle Play? I can chose a playlist but then it won't let me pick which songs I want to listen to or skip.

ashleyshea

Casual Listener

4569 Views

7 replies

0 likes

  • 4569 Views
  • 7 replies
  • 0 likes

My spotify is not working?

I had spotify working for a month now it won't load up. It try's to then just shuts down. Sonetimes it says won't load in offline mode but I am online as my safari working and Facebook etc. I am on an iPhone 5c and pay for spotify premium. Please hel...

Newbie

I had spotify working for a month now it won't load up. It try's to then just shuts down. Sonetimes it says won't load in offline mode but I am online as my safari working and Facebook etc. I am on a...

Peter__

Community Legend

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

won't allow me too sync playlist

I have just upgraded and paid for premium. I have gone too sync playlist and it won't do it. I've rebooted my iphone 5 and reinstalled app numerous times and still not joy. Main reason was for this feature. Help please

Newbie

I have just upgraded and paid for premium. I have gone too sync playlist and it won't do it. I've rebooted my iphone 5 and reinstalled app numerous times and still not joy. Main reason was for this f...

Joe

Community Legend

351 Views

2 replies

0 likes

  • 351 Views
  • 2 replies
  • 0 likes

album button vanished

My favorite aspect of Spotfy was being able to save albums and then browse them as albums, covers and all. The "album" tab is gone, and the albums now say "save as playlist" rather than "add to albums." Please tell me I'm missing something and this i...

Casual Listener

My favorite aspect of Spotfy was being able to save albums and then browse them as albums, covers and all. The "album" tab is gone, and the albums now say "save as playlist" rather than "add to album...

Peter__

Community Legend

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes