Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • frankiaro
  • Newbie
  • 383974 Views
  • 876 replies
  • 325 likes
  • 383974 Views
  • 876 replies
  • 325 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 74510 Views
  • 124 replies
  • 32 likes
  • 74510 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 16143 Views
  • 8 replies
  • 0 likes
  • 16143 Views
  • 8 replies
  • 0 likes

Songs in playlists sync on iPhone 5 over WiFi, then can't be played offline

I have more than enough space to sync the songs. Why do they sync at home over Wi-Fi—the circles enclosing those downward arrows turn green—but when I try to play them offline, like on the subway, I can't??? This latest version of Spotify Premium is ...

  • Casual Listener
  • I have more than enough space to sync the songs. Why do they sync at home over Wi-Fi—the circles enclosing those downward arrows turn green—but when I try to play them offline, like on the subway, I ...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Some albums don't show up in the iOS app, but can still be played from a playlist.

Is there some reason for this? For example, the Chasing Ghosts album by The Amity Affliction is listed on the band page in the desktop version of Spotify, but is missing in the iOS app.. You can still play the songs from the album that are in the top...

  • Regular
  • Is there some reason for this? For example, the Chasing Ghosts album by The Amity Affliction is listed on the band page in the desktop version of Spotify, but is missing in the iOS app.. You can stil...
  • Joe
  • Community Legend
  • 557 Views
  • 3 replies
  • 0 likes
  • 557 Views
  • 3 replies
  • 0 likes

After upgrade app July

After I upgrade my app, Spotify Crash..... When I want to open the app, it just shut down!!! and i paying for Premium and it dosen't work. Can i text spotify to make sure, that they don't take money for something that dosen't work?!?!?!

  • Newbie
  • After I upgrade my app, Spotify Crash..... When I want to open the app, it just shut down!!! and i paying for Premium and it dosen't work. Can i text spotify to make sure, that they don't take mone...
  • Taylor
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Recently Updated App, Playlists Became Unavailable Offline

Hello, Spotify Community! I've had Spotify Premium for a while now with very few issues, but the latest app update (version 0.7.1.23) I downloaded for Spotify on my iPhone 4 seems to have messed things up. I have a lot of my music available offline s...

  • Newbie
  • Hello, Spotify Community! I've had Spotify Premium for a while now with very few issues, but the latest app update (version 0.7.1.23) I downloaded for Spotify on my iPhone 4 seems to have messed thin...
  • meahtenoha
  • Spotify
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Repeated CRASHING on iPhone 5

Description So my player was working fine until I seemed to start adding tracks (thats a whole new topic in itself) to my playlists, willy nilly. I left my phone open and on to sync, while It was plugged into my Macbook Pro to sync. Now it only needs...

  • Regular
  • Description So my player was working fine until I seemed to start adding tracks (thats a whole new topic in itself) to my playlists, willy nilly. I left my phone open and on to sync, while It was p...
  • MichaelJerzak
  • Composer
  • 1132 Views
  • 7 replies
  • 0 likes
  • 1132 Views
  • 7 replies
  • 0 likes

Solved!! Spotify Apps

Hi! I have a Spotify Premium account Spotify was working fine on my iPhone until the past couple of weeks. Now when I try to open the app, I just get a white screen. I have deleted the app and reinstalled it on my phone and the same thing happens. Al...

  • Casual Listener
  • Hi!  I have a Spotify Premium account Spotify was working fine on my iPhone until the past couple of weeks.  Now when I try to open the app, I just get a white screen.  I have deleted ...
  • Joe
  • Community Legend
  • 340 Views
  • 3 replies
  • 1 likes
  • 340 Views
  • 3 replies
  • 1 likes

Solved!! Premium - iPod Touch - Starred Playlist

I got a little confused with the FAQs in the help section regarding iPod touch. The FAQs state that you can sync spotify with the iPod touch but you can only sync your local files for certain (most) iPods. Another one states that you can only sync lo...

  • Newbie
  • I got a little confused with the FAQs in the help section regarding iPod touch.   The FAQs state that you can sync spotify with the iPod touch but you can only sync your local files for cert...
  • Joe
  • Community Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

iOS Spotify App only crashes when connected to 3G, works when connected to wireless

First, some background. After updating to 0.6 my spotify app kept crashing whenever I opened it. I closed the app, tried it again. I restarted my iPhone 4. Still didn't work. I reinstalled, no luck. Finally I realized that the app only worked when I ...

  • Regular
  • First, some background. After updating to 0.6 my spotify app kept crashing whenever I opened it. I closed the app, tried it again. I restarted my iPhone 4. Still didn't work. I reinstalled, no luck. ...
  • MichaelJerzak
  • Composer
  • 1616 Views
  • 18 replies
  • 1 likes
  • 1616 Views
  • 18 replies
  • 1 likes

Strange problem, I can't share to Facebook, but I can share to twitter

=== START OF TEMPLATE === DescriptionI can't share any of the music I'm listening to on spotify to Facebook A more detailed description, using numbered steps1. First I did this2. Then I did that3. I also did this4. then this5. then this6. and finally...

  • Composer
  • === START OF TEMPLATE === Description I can't share any of the music I'm listening to on spotify to Facebook A more detailed description, using numbered steps 1. First I did this 2. Then ...
  • MichaelJerzak
  • Composer
  • 5000 Views
  • 10 replies
  • 0 likes
  • 5000 Views
  • 10 replies
  • 0 likes

Spotify Premium not working on my Iphone

Hello, I just downloaded the spotify premium 30 day free trial today, it works fine on my computer, but when I tried to use it on the app on my Iphone4s it says I am not premium. How can I fix this? Please help!

  • Visitor
  • Hello, I just downloaded the spotify premium 30 day free trial today, it works fine on my computer, but when I tried to use it on the app on my Iphone4s it says I am not premium. How can I fix this? ...
  • MichaelJerzak
  • Composer
  • 374 Views
  • 5 replies
  • 0 likes
  • 374 Views
  • 5 replies
  • 0 likes

Update not working at all

I updated the app over the weekend and it isn't working at all for me now. Even after deleting and reinstalling the app.

  • Casual Listener
  • I updated the app over the weekend and it isn't working at all for me now. Even after deleting and reinstalling the app.
  • brdlc001
  • Newbie
  • 3262 Views
  • 6 replies
  • 1 likes
  • 3262 Views
  • 6 replies
  • 1 likes

Solved!! Unable to download spotify on iPhone 5?

Hello, I have a premium Spotify account, accessing via iPad & Macbook without issues. Recently bought iPhone 5 but unable to download the Spotify app, the download button is constantly greyed out. Any ideas how to resolve this ? The app worked fine o...

  • Casual Listener
  • Hello, I have a premium Spotify account, accessing via iPad & Macbook without issues.  Recently bought iPhone 5 but unable to download the Spotify app, the download button is constantly gr...
  • Peter__
  • Community Legend
  • 26771 Views
  • 7 replies
  • 0 likes
  • 26771 Views
  • 7 replies
  • 0 likes

Spotify did not Sync

Hello, since the moring my Spotify did not sync , and i cant put music into my offline list, can someone help me?

  • Casual Listener
  • Hello, since the moring my Spotify did not sync , and i cant put music into my offline list, can someone help me?
  • Peter__
  • Community Legend
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

I've been paying for Premium, but no Premium features are working.

I've been a Spotify Premium subscriber for probably...maybe four or five months, but when I try listening to a playlist on my iPad (the Billboard playlists - not ones I've made), it says that this is a feature only for Premium members. What am I doin...

  • Newbie
  • I've been a Spotify Premium subscriber for probably...maybe four or five months, but when I try listening to a playlist on my iPad (the Billboard playlists - not ones I've made), it says that this is...
  • Peter__
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

iphone app not working

the spotify app recently stoped working. It just shows a black menubar and a white screen with no text at all. After a few seconds it jeust closes. I can't find any crash reports. I tried to uninstall and new installation, it's still the same. I have...

  • Casual Listener
  • the spotify app recently stoped working. It just shows a black menubar and a white screen with no text at all. After a few seconds it jeust closes. I can't find any crash reports. I tried to uninst...
  • wu_trax
  • Casual Listener
  • 460 Views
  • 2 replies
  • 0 likes
  • 460 Views
  • 2 replies
  • 0 likes

Equalizer missing still

Please let me know by when the equalizer is back again. I checked the new releas but still not there back again. So I will sync with the my PC rolling back to 0,6.4 solution, the last version with equalizer. PLEASE BRING THE EQUALIZER BACK !!!

  • Roadie
  • Please let me know by when the equalizer is back again. I checked the new releas but still not there back again. So I will sync with the my PC rolling back to 0,6.4 solution, the last version with...
  • Liam
  • Community Legend
  • 352 Views
  • 1 replies
  • 2 likes
  • 352 Views
  • 1 replies
  • 2 likes

Issues with the IOS app

So I have a premium account, and it works fine to play individual songs on the desktop software but when I try and play songs on the IOS app it tells me I need to be a premium account. I have a premium account I've tried several times to fix this by ...

  • Casual Listener
  • So I have a premium account, and it works fine to play individual songs on the desktop software but when I try and play songs on the IOS app it tells me I need to be a premium account. I ha...
  • Peter__
  • Community Legend
  • 210 Views
  • 4 replies
  • 0 likes
  • 210 Views
  • 4 replies
  • 0 likes

Offline playlist Content deleted: but only three devices

I Have Spotify installed on three Apple mobile devices and on one MacPC. No offline storage on the PC. But still I can not keep the playlists on all three devices - the number of all songs is far below 3333. Any solution or explanation?I have also in...

  • Roadie
  • I Have Spotify installed on three Apple mobile devices and on one MacPC. No offline storage on the PC. But still I can not keep the playlists on all three devices - the number of all songs is far bel...
  • Peter__
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

New app doesn't work on iPhone

I upgraded to the new app for iPhone and am having the same problem that others have. When I open the app, it closes immediately. The only app that works is the really old version (iOS 4) and it doesn't have the radio feature. Someone please fix it!

  • Casual Listener
  • I upgraded to the new app for iPhone and am having the same problem that others have. When I open the app, it closes immediately. The only app that works is the really old version (iOS 4) and it does...
  • Peter__
  • Community Legend
  • 2311 Views
  • 3 replies
  • 0 likes
  • support
  • 2311 Views
  • 3 replies
  • 0 likes

Premium on iPhone

I am trying to set up the premium account on my iPhone. And I cannot figure out what I am doing wrong. Please help me!?

  • Newbie
  • I am trying to set up the premium account on my iPhone. And I cannot figure out what I am doing wrong. Please help me!?
  • Taylor
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes