Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Regular
407656 Views
125 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
278986 Views
58 replies
14 likes
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Roadie
178612 Views
510 replies
110 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Whenever I try an do anything (like search a song), I get a message popping up saying "an error occurred" with a button that says "try again". It's been doing this for 12+ hours. I've reinstalled many times. My playlists are also not syncing. I've ha...
Whenever I try an do anything (like search a song), I get a message popping up saying "an error occurred" with a button that says "try again". It's been doing this for 12+ hours. I've reinstalled man...
Community Legend
404 Views
1 replies
0 likes
I'm using the spotify app on my iPhone 5S and running iOS 7.0.4. I updated the app this morning and ever since it's been crashing. I've tried deleting the app, clearing the data and cookies, soft reset on my phone and a hard reset. None of this has w...
I'm using the spotify app on my iPhone 5S and running iOS 7.0.4. I updated the app this morning and ever since it's been crashing. I've tried deleting the app, clearing the data and cookies, soft res...
392 Views
0 replies
0 likes
I'd like to see album information on the new iOS version of Spotify. Year of release, length of album, etc. Is it there? Perhaps I'm missing the place to find the info?
I'd like to see album information on the new iOS version of Spotify. Year of release, length of album, etc. Is it there? Perhaps I'm missing the place to find the info?
Roadie
465 Views
1 replies
3 likes
Hi the new update has some problems, but the biggest problem i have is that when im lisening to music on my iphon 4 and im not in the app, it doesnt change music when i click back, it just play the same song over and over, even when doubbel click it ...
Hi the new update has some problems, but the biggest problem i have is that when im lisening to music on my iphon 4 and im not in the app, it doesnt change music when i click back, it just play the s...
Roadie
500 Views
2 replies
0 likes
Hej jag har betalat min första räkning 19/1 för spotify premium och först fungerade det i mobilen men nu kan jag inte längre använda spotify i mobilen och på er hemsida står det i mitt account att jag inte har premium. Varför? Jag har ju betalat förs...
Hej jag har betalat min första räkning 19/1 för spotify premium och först fungerade det i mobilen men nu kan jag inte längre använda spotify i mobilen och på er hemsida står det i mitt account att ja...
Not applicable
1485 Views
1 replies
0 likes
My wife and I have identical iPhones. After the latest ios update below the radio button where on my phone it says Playlists hers says "Music". Once I press music on hers I see her playlists as well as a section with "favourite" artists, albums, whic...
My wife and I have identical iPhones. After the latest ios update below the radio button where on my phone it says Playlists hers says "Music". Once I press music on hers I see her playlists as well ...
Roadie
678 Views
2 replies
0 likes
Since the last update my Spotify wont play at all!!! It just keeps waiting, with play marked but songs are still at 0:00. On my other phone (not updated) it plays The songs as it has been doin for several years. Whats this crap?! I have premium
Since the last update my Spotify wont play at all!!! It just keeps waiting, with play marked but songs are still at 0:00. On my other phone (not updated) it plays The songs as it has been doin for ...
Community Legend
350 Views
1 replies
0 likes
Hi all, So I recently (yesterday) got a new iPod Touch 5th Generation, and everything works great . . . except when I try to sync my local files. They're just grayed out. It doesn't show up in "Devices" on my PC App either. Yes it's connected to the ...
Hi all, So I recently (yesterday) got a new iPod Touch 5th Generation, and everything works great . . . except when I try to sync my local files. They're just grayed out. It doesn't show u...
Regular
1309 Views
3 replies
0 likes
My local files all of the sudden will not sync. Latest iphone app & mac os version. I've tried deleting the app and reinstalling, no luck. Any suggestions? I've used Spotify for years with no trouble until the last couple of weeks.
My local files all of the sudden will not sync. Latest iphone app & mac os version. I've tried deleting the app and reinstalling, no luck. Any suggestions? I've used Spotify for years with no tro...
Community Legend
364 Views
1 replies
0 likes
Up until a couple days ago, I was able to control Spotify (fast forward, reverse, pause and play) with my car controls when using the app through Bluetooth. I was also able to control Spotify from the iPhone control center. Now, the only way I can co...
Up until a couple days ago, I was able to control Spotify (fast forward, reverse, pause and play) with my car controls when using the app through Bluetooth. I was also able to control Spotify from th...
Community Legend
544 Views
1 replies
0 likes
I am playining all music out of "my music" on the ios. Here are the last artists that have played for the last set of songs. I have 9000 songs on my music. The Orb Korn The Orb Girl Talk The Orb Girl Talk The Orb Girl Talk The Lonely Island Girl Talk...
I am playining all music out of "my music" on the ios. Here are the last artists that have played for the last set of songs. I have 9000 songs on my music. The Or...
442 Views
0 replies
0 likes
Although new features have been released for spotify I miss the old feature of swiping down (closing the full display when listening to songs...) Now you have to press the X to get back to your songs and playlists. This swipe down functionality was v...
Although new features have been released for spotify I miss the old feature of swiping down (closing the full display when listening to songs...) Now you have to press the X to get back to your songs...
353 Views
0 replies
0 likes
My iPhone keeps logging me out of Spotify, this has occurred on multiple occasions. When I open Spotify I have to log back in, and it shows no music has been Synced and offline mode doesn't allow playing of any. When I go to Settings, General, Usage,...
My iPhone keeps logging me out of Spotify, this has occurred on multiple occasions. When I open Spotify I have to log back in, and it shows no music has been Synced and offline mode doesn't allow pla...
Roadie
1412 Views
2 replies
0 likes
I am using an Iphone 4 with the latest IOS and the updated app has crashed a bunch of times. Never happened with the other version. I also noticed that on shuffle play, the same song would repeat itself within a span of about 10 times-mind you I am u...
I am using an Iphone 4 with the latest IOS and the updated app has crashed a bunch of times. Never happened with the other version. I also noticed that on shuffle play, the same song would repeat its...
355 Views
0 replies
2 likes
I recently upgraded from an HTC Evo to the iPhone 5, and I am unable to change the order of my songs. Would you make this option available soon? Thanks.
I recently upgraded from an HTC Evo to the iPhone 5, and I am unable to change the order of my songs. Would you make this option available soon? Thanks.
Newbie
1009 Views
3 replies
0 likes
Hi - as I like songs in radio they are not being added to the Liked from Radio playlist. One song I never heard from was in there and I manually added two. The list Gould include every song I give a thumbs up to in radio, right? When I give the thumb...
Hi - as I like songs in radio they are not being added to the Liked from Radio playlist. One song I never heard from was in there and I manually added two. The list Gould include every song I give a ...
Newbie
1193 Views
2 replies
0 likes
Hey,sorry if this has already been adressed and maybe even solved, but I can't find the answer anywhere. I've been trying to view a list of artist I'm following. I know where to go on my iPhone, but when I hit the 'following' button I'm informed an e...
Hey, sorry if this has already been adressed and maybe even solved, but I can't find the answer anywhere. I've been trying to view a list of artist I'm following. I know where to go on my iPhone, ...
Not applicable
840 Views
2 replies
0 likes
I have problem in listening to the music on a threadmill if I use the iPhone connector provided to charge my iPhone. I do not have this type of issue at all if I use Jaybird Bluebuds X to listen to music while charging my iPhone on the threadmill; th...
I have problem in listening to the music on a threadmill if I use the iPhone connector provided to charge my iPhone. I do not have this type of issue at all if I use Jaybird Bluebuds X to listen to m...
Casual Listener
3338 Views
2 replies
0 likes
the crash log is attached in the zip and it would be nice to allow .crash files as file extensionhere on the forum I tried to find a way to constantly crash it to make it easier to debug but I can't really tell you more than the crash is happening wh...
the crash log is attached in the zip and it would be nice to allow .crash files as file extensionhere on the forum 😉 I tried to find a way to constantly crash it to make it easier to debu...
434 Views
0 replies
0 likes
Hello Spotify,I have a couple of issues with my offline playlists, which I was wondering if you could address in future developments:1. The hide unplayable tracks option doesn't hide unplayable playlists when offline. I was thinking it would be bette...
Hello Spotify, I have a couple of issues with my offline playlists, which I was wondering if you could address in future developments: 1. The hide unplayable tracks option doesn't hide unplayable p...
Community Legend
442 Views
1 replies
0 likes
