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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35831 Views
  • 15 replies
  • 36 likes
  • 35831 Views
  • 15 replies
  • 36 likes

IOS7, iPhone 4, sharing to Spotify users show empty user list

On my iPhone, when I want to share a trick with other Spotify users, the user list is always empty. I have plenty of connections on my OSX client, and it has worked before on my iPhone.

  • Regular
  • On my iPhone, when I want to share a trick with other Spotify users, the user list is always empty. I have plenty of connections on my OSX client, and it has worked before on my iPhone.
  • Peter__
  • Community Legend
  • 946 Views
  • 7 replies
  • 0 likes
  • 946 Views
  • 7 replies
  • 0 likes

iOS DATA LEAKAGE - PLEASE RESPOND

To Whom It May Concern - As an iPhone user on Verizon Wireless, I generally use 1.5gb of data per month. My recent bill has me at upwards of 17gb from 12/23/13-1/22/14. The Spotify application has been draining a ridiculous amount of data, and I've r...

  • Newbie
  • To Whom It May Concern -    As an iPhone user on Verizon Wireless, I generally use 1.5gb of data per month.  My recent bill has me at upwards of 17gb from 12/23/13-1/22/14.  T...
  • Peter__
  • Community Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Hi. Have lost my playlists. We're all synced to offline mode on iPhone 5? Please help!

Hi. I have an IPhone 5 that had my spotify account on it. All my songs were synced to offline mode and then I opened it and all but one playlist has disappeared.I have a premium account and haven't missed any payments. Am traveling for 5months and do...

  • Newbie
  • Hi. I have an IPhone 5 that had my spotify account on it. All my songs were synced to offline mode and then I opened it and all but one playlist has disappeared. I have a premium account and haven't...
  • Joe
  • Community Legend
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

Spotify premium but can't download

Basically I've had issues within the past 2 days. I've been a premium user for around 4 months and used spotify on my mac and 2 iPhones. I've only downloaded around 1000 songs as well. And now for some reason, even after the devices have been reset b...

  • Regular
  • Basically I've had issues within the past 2 days. I've been a premium user for around 4 months and used spotify on my mac and 2 iPhones. I've only downloaded around 1000 songs as well. And now for so...
  • fhgaminguk
  • Regular
  • 2560 Views
  • 3 replies
  • 0 likes
  • 2560 Views
  • 3 replies
  • 0 likes

Solved!! Spotify on iOS 6 .. How much longer will it last?

I'm considering purchasing a used 4th generation ipod touch primarily for the use of spotify. I'm trying to figure out if I should do so, or spend the extra money on a 5th generation. To be honest, I prefer the 4th generation for numerous reasons; ho...

  • Newbie
  • I'm considering purchasing a used 4th generation ipod touch primarily for the use of spotify. I'm trying to figure out if I should do so, or spend the extra money on a 5th generation. To be honest, I...
  • Joe
  • Community Legend
  • 797 Views
  • 1 replies
  • 0 likes
  • 797 Views
  • 1 replies
  • 0 likes

Re: Spotify won't play

I have a new iPod Touch and I recently got Spotify. None of the songs will play when I click on them, only if I shuffle play. I can't pick a song I want to hear. Please help

  • Newbie
  • I have a new iPod Touch and I recently got Spotify.    None of the songs will play when I click on them, only if I shuffle play. I can't pick a song I want to hear.    Ple...
  • Joe
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Solved!! Problem with Connect/Airplay

Hi, i just bought a Pioneer XW-SMA1-K. Tryin to use Spotify Connect on Iphone, but its always connect with Airplay. In the Spotify-App there is also no Spotify Connect Symbol, just the Airplay Symbol. I do not get it what i have to do... Just "reinst...

  • Casual Listener
  • Hi,   i just bought a Pioneer XW-SMA1-K. Tryin to use Spotify Connect on Iphone, but its always connect with Airplay. In the Spotify-App there is also no Spotify Connect Symbol, just the A...
  • mueller13
  • Casual Listener
  • 831 Views
  • 3 replies
  • 0 likes
  • 831 Views
  • 3 replies
  • 0 likes

Offline playlist doesnt synchronise

Hello I have some troubles for a long time. My playlist doesnt synchronise for offline use when I have some new songs in it. I am trying everything: my iPhone is charging, my wifi is on, spotify always open. I've updatet spotify, i have reinstalleted...

  • Casual Listener
  • Hello I have some troubles for a long time. My playlist doesnt synchronise for offline use when I have some new songs in it. I am trying everything: my iPhone is charging, my wifi is on, spotify alwa...
  • Joe
  • Community Legend
  • 337 Views
  • 3 replies
  • 0 likes
  • 337 Views
  • 3 replies
  • 0 likes

Retina Support

Hi Is there support for retina display with the spotify app for IOS7 and the Mac app offered for teh desktop. Thnaks Lee

  • Newbie
  • Hi   Is there support for retina display with the spotify app for IOS7 and the Mac app offered for teh desktop.   Thnaks   Lee
  • Taylor
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

play queue getting confused

HI. I am using an ipad air airplaying to a hifi with spotify. Whilst it works, it frequently gets 'confused' I will start a tune then add the next tune sometimes this is fine. Sometimes it jumps straight to the tune I am adding to come up next, as I ...

  • Newbie
  • HI. I am using an ipad air airplaying to a hifi with spotify.   Whilst it works, it frequently gets 'confused'   I will start a tune then add the next tune sometimes this is fine. S...
  • Joe
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

iPhone 4 not working on spotify on 3G

DescriptionWhen I use spotify on my iPhone it won't load on 3G and when I exit out and come back in the radio function doesn't work, it just shows a white screen. A more detailed description, using numbered steps1. First I did this2. Then I did that3...

  • Composer
  • Description When I use spotify on my iPhone it won't load on 3G and when I exit out and come back in the radio function doesn't work, it just shows a white screen. A more detailed description, u...
  • juanpbeltran
  • Newbie
  • 1854 Views
  • 7 replies
  • 0 likes
  • 1854 Views
  • 7 replies
  • 0 likes

My playlists disappeared

I had a few different playlists on my phone. When I added and removed songs in one of the playlists on my laptop and then checked my phone again all of my playlists were gone. How do I solve this? I don't have spotify premium.

  • Casual Listener
  • I had a few different playlists on my phone. When I added and removed songs in one of the playlists on my laptop and then checked my phone again all of my playlists were gone. How do I solve this? I ...
  • prru
  • Casual Listener
  • 385 Views
  • 4 replies
  • 0 likes
  • 385 Views
  • 4 replies
  • 0 likes

Sorting individual songs

How do I sort my music in my playlist on my mobile device?

  • Visitor
  • How do I sort my music in my playlist on my mobile device?
  • Peter__
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Iphone doesn't show under devices

My Iphone will not show up as a device within my Spotify on my Windows PC even though it is both plugged in to my computer and on the same wi-fi network as my computer. How can I get it to show up as a device so that I can get songs from my local fil...

  • Newbie
  • My Iphone will not show up as a device within my Spotify on my Windows PC even though it is both plugged in to my computer and on the same wi-fi network as my computer.  How can I get it to show...
  • Joe
  • Community Legend
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

Queue on iOS

I know there are already many posts regarding this. But I am looking for an official answer from Spotify. There own release notes from over 4 months ago say that there is a new play queue/now playing feature. But many users still don't have it. What ...

  • Regular
  • I know there are already many posts regarding this.  But I am looking for an official answer from Spotify.  There own release notes from over 4 months ago say that there is a new play queue...
  • Joe
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Solved!! It is not possible to load my playlists on my iPhone 4

Hello, since yesterday it's unable to load my playlists on my spotify App at my iPhone 4. IOS an Spotify have the newest version. My starred list is empty. Have a nice superbowl weekend Greets Alex

  • Casual Listener
  • Hello,   since yesterday it's unable to load my playlists on my spotify App at my iPhone 4. IOS an Spotify have the newest version. My starred list is empty.   Have a nice superbo...
  • Berrylona
  • Casual Listener
  • 344 Views
  • 3 replies
  • 0 likes
  • 344 Views
  • 3 replies
  • 0 likes

Playing tracks on iPhone

I wondered if anyone is having a similar problem to me! When I play Spotify through my iPhone, either on its own or through a docking station, it keeps changing to a new track before it has completely finished the current one! Very annoying. This has...

  • Casual Listener
  • I wondered if anyone is having a similar problem to me!  When I play Spotify through my iPhone, either on its own or through a docking station, it keeps changing to a new track before it has c...
  • Milliesma
  • Casual Listener
  • 293 Views
  • 3 replies
  • 0 likes
  • 293 Views
  • 3 replies
  • 0 likes

Feedback for IOS app.

Hello Spotify!One thing that's really annoying me since I switched from Android to iOS is the sync function. With android I just could connect to wifi and don't care. Now I need to have my screen awake and everything. Is this apple restriction or hav...

  • Newbie
  • Hello Spotify! One thing that's really annoying me since I switched from Android to iOS is the sync function. With android I just could connect to wifi and don't care. Now I need to have my screen...
  • Peter__
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Shuffle Play is broken

Either Shuffle Play is broken, or it was falsely advertised.Shuffle Play for an artist lasts no longer than 3 to 4 songs before other artists are put it the mix. All Shuffle Play does is create a radio station based on artist.Do you mind explaining t...

  • Roadie
  • Either Shuffle Play is broken, or it was falsely advertised. Shuffle Play for an artist lasts no longer than 3 to 4 songs before other artists are put it the mix. All Shuffle Play does is create a...
  • Peter__
  • Community Legend
  • 836 Views
  • 5 replies
  • 0 likes
  • shuffle
  • 836 Views
  • 5 replies
  • 0 likes