SERIOUS CRITICAL BUG STILL NOT FIXED: Spotify silences alarm!

[xtroop]

Spotify will sometimes prevent iPhone alarm from going off. This issue was described in https://www.reddit.com/r/iphone/comments/9u4cqk/how_an_ios_121_bug_prevents_the_alarm_from_going/

and

https://community.spotify.com/t5/iOS-iPhone-iPad/Serious-alarm-clock-bugg/m-p/4746496

This needs to be fixed. It exposes Spotify to tremendous legal liability.

[Mihail]

Hey @xtroop,

Thanks for posting in the Community.

We're sorry to hear you're having issues with the alarm. We couldn't reproduce this behavior at out end and haven't seen similar reports lately, so we'd like to start wit some basic troubleshooting steps. Let us know if this issue persists once you've performed a clean reinstall on the affected device. We recommend this step since it'll get you the latest app version with all necessary updates and remove any corrupted files from previous installations.

If that doesn't fix things, could you let us know if you can replicate the issue with a friend or family members account or when logging in on another device, if that's an option? Please include the make, model, OS version and Spotify version of all devices you've experienced this issue on.

Hope this helps. Keep us posted on how it goes.