Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Si cambio mi teléfono pierdo mis canciones y playlists descargadas?

Si cambio mi teléfono pierdo mis canciones y playlists descargadas?

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
1 Reply

Hey @valentinaelgart ,

 

Welcome to the Community! I hope you don't mind me replying in English.

 

Don't worry, if you get a new phone, you'll not lose any of the content that is associated with your account. Just keep in mind that your songs and playlists will need to be redownloaded, but they'll remain in your account.

 

Hope this helps. 😃

Suggested posts