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Songs deleting when phone dies

Songs deleting when phone dies

 

Plan

Premium

Country

 Canada

Device

iPhone 8

Operating System

(iOS 11.4.1

 

My Question or Issue

 When my phone dies Spotify logs me out of my account and deletes all of my songs 

Reply
3 Replies

Hey @Hologaluk,

 

Sorry to hear this! No worries, help’s here 🙂

 

Could you try accessing your Spotify device on a web player, or a desktop app? You can also use another device if you’d perfer. 

 

Let me know how this goes 😊

Billy-JSpotify Star
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Note: I'm not a Spotify employee.

Well yea I can but I wouldn’t have my music on the go with me

@Hologaluk,

 

No worries, I do understand your concern. 

 

Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

Keep me posted 😊

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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