Spotify Premium drops out after one or two songs and playlists become greyed out.

[Soerca]

Plan Spotify Premium

Free/Premium

Country Australia

Device IPhone 6S

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Spotify drops out after one or two songs. The playlists then become ‘greyed out’ and unplayable. I have restarted my phone and reinstalled the app. I have had Spotify for years but only recently upgraded to premium. I have tried having offline mode on and off, but nothing makes a difference, spotify continues to stop playing music after just a few minutes. Can someone please help?

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

Could you also try updating to iOS 12.4?

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!