Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify Premium

Spotify Premium

I have payed for spotify premium and it has been working well now for about 6 months. However, I haven't deactivated the premium nor has no one else but it has suddenly gone back to a free account ?? What happened??
Reply
2 Replies

 

I can't say for sure what happened in your case, but this happened to me once. What happened is that my credit card on file had expired and I forgot to update the payment information. I opened Spotify one day and all my offline tracks were gone and I was back on a free account (I did not receive anything from Spotify letting me know what happened). I had to update my card info and subscribe to Premium again.

Hope that helps.

Suggested posts