Spotify bug skipps every Song iPhone 15 pro Max

[sportlichamblock]

https://files.fm/f/tswmd694dj 

Display Recording Video 

This is my Problem, 

https://streamable.com/jzfmv9

Spotify Premium

iPhone 15 Pro Max 

iOS 17.4.1 

I Have Changed my iPhone with AppleCare+ i have changed my AirPods, i Have cleaned my Cache, iPhone Hardrest . Nothing Helps 

who can help? 

[Joan]

Hi there @sportlichamblock,

Thanks for reaching out. Could you please provide us the following:

• Is this on all devices or only on your iPhone?
• When did this start happening?
• We cannot access the videos you provided. Please send them to us via Google Drive or as unlisted YouTube videos.

With this information, we’d be happy to investigate.

Keep us posted.

[sportlichamblock]

Hello @joan the problem is only on my iPhone, the iPhone has already been replaced in the Apple store, and they have my AirPods replaced too. the problem has existed for 2 weeks It always happens when someone sends me a link to a song and then I want to hear one of their top 5 songs from an artist 

Google Drive : 

https://drive.google.com/file/d/1fD5m_-CsuYdYKNsjAStMONwll-uEsF_1/view

[Joan]

Hi @sportlichamblock,

Thanks for the reply. Does this happen only when the AirPods or some other output device is connected or also when just playing from the phone? Does it only happen when you open an external link or does it occur in other cases as well. If you have noticed any specific pattern as to when the issue occurs, let us know.

Keep us posted.

[sportlichamblock]

The problem also happens when I only listen to music with my iPhone, it only happens when I open an external link and then want to play a top 5 song

[OscarDC]

Hey @sportlichamblock,

Thank you for keeping in contact and for the shared info. 

Just to make sure this is not related to some damaged app files stored on your device, we'd also recommend performing a clean reinstall of the app by following the steps in this article to see if it makes any difference.

It would also be great if you could have someone log in with their account on your device - such as a friend or a family member, to see if the issue persists. This will help us understand if it could be account-related or not.
 

Lastly, include in your next response the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout. 

[sportlichamblock]

Hello, thanks for the answer, I have already reinstalled the app and cleared the cache, no improvement, I have already tried a different account, the problem still occurs 
Newest Spotify Version 8.9.19  

[Susan_GP]

Hi there @sportlichamblock,

Thanks for keeping in touch. 

We want to make sure we got all the correct info. This only happens when someone sends you a Spotify link. You open it and then go to an artist profile and try to play their 5 most popular songs. Is that correct? 

If not, could you send a detailed description with the steps you must follow to replicate the behavior? If possible, send another video where we can see the behavior from the beginning. Additionally, if you use the app without opening a link, do you have any issues? 

On another note, we recommend disabling Lower Power Mode and enabling Background App Refresh from your device's settings.

Keep us posted!

[sportlichamblock]

Hello, I made a new screen recording in which you can see the entire process. I don't have power saving mode on and background refresh is enabled
https://drive.google.com/file/d/1w8PPkQwgkyKFWbwW3rXuFNOi0El1ZI7R/view?usp=drivesdk

[OscarDC]

Hey @sportlichamblock,

Thank you for keeping in contact and for the info shared, it was really helpful.

We tried to replicate the issue on our end based on the video, but the app behaves properly after opening a link. So taking this into account, would you mind checking on a different device (if possible an Android), using your own account, to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out.

Also, to continue investigating this case, could you confirm if this happens with any link you tried (song, album, playlist, podcast)?

Lastly, would you mind checking if the top 5 songs work properly if you haven't opened a link before? This will give us a better look at the issue.

We appreciate your cooperation regarding this. We'll be on the lookout.

[sportlichamblock]

I just tried it on an Android cell phone with my account and the problem doesn't appear there. It only happens when I open a link on my iPhone. If I normally go to the top 5 of an artist without opening a link first, it doesn't happen.

It doesn't matter which link I open, the error always appears, it's not just for a certain song or artist..

[sportlichamblock]

If the link is a podcast, it doesn't happen. only with music

[Novy]

Hi again @sportlichamblock,

Thanks for all the info you've provided so far!

We've already forwarded your report to the relevant team. Could you let us know if this happens when you open links from the messaging app on your phone or if it's just happening when you open WhatsApp links? 

If it happens only with WhatsApp, make sure to send over the exact WhatsApp version as well.

We'll be on the lookout.

[sportlichamblock]

The error also occurs when I open a link via messages, not just in WhatsApp. Thanks for your answers

[Novy]

Thanks for the info @sportlichamblock.

We'll keep you posted here when we have news about this. 

Cheers!

[OscarDC]

Hey @sportlichamblock,

Thank you for your patience

We can confirm that the right folks are aware of the situation and are currently working on a solution for this issue. We don't have a specific date for this to be resolved, but we hope it will be as soon as possible. In the meantime, we'd recommend looking at the artist's top five outside of the links.

We'd also recommend having your Spotify app updated, so you don't miss any improvements coming your way.

If anything else comes up, don't hesitate to ask.