Spotify change automatically the songs

[bartisback]

I am using spotify on my iphone and ipad.

Since a couple of days, spotify changes automatically the songs every 15 to 30s.

Please solve this issue quickly. If not I cancel my registration.

Thanks

BR

Stéphane

[Ivan]

Hey there @bartisback, 

Thanks for reaching out to us about this - we'll be glad to help you out here.

It's a good idea to check if the issue persists after you perform a clean reinstall on the affected devices. We suggest this step since it gets you the latest app version and removes any corrupted data from previous installations. 

In case you see no difference in the playback after trying this, we recommend disabling any power saving or data cleaning settings on your mobile device. Alternatively, you can try authorizing Spotify to run without restrictions despite the mentioned settings being enabled. Make sure you try this since such features can often prevent the app from operating at full capacity.

Keep us posted! We'll be happy to lend a hand if you need more help.