Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • frankiaro
  • Newbie
  • 385587 Views
  • 876 replies
  • 325 likes
  • 385587 Views
  • 876 replies
  • 325 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 75551 Views
  • 124 replies
  • 32 likes
  • 75551 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 16679 Views
  • 8 replies
  • 0 likes
  • 16679 Views
  • 8 replies
  • 0 likes

App crashes immediately on iphone

PlanPremiumCountryUSADeviceiPhone 6sOperating SystemiOS 10 My Question or IssueApp was working fine. Randomly started crashing after starting. No software or damage to device nor change of any kind prior to problem. Did a hard and soft reset as well ...

  • Newbie
  • PlanPremium Country USA Device iPhone 6s Operating System iOS 10   My Question or Issue App was working fine. Randomly started crashing after starting. No software or damage to device n...
  • Loxer
  • Spotify Star
  • 757 Views
  • 1 replies
  • 4 likes
  • 757 Views
  • 1 replies
  • 4 likes

App won’t open

PlanPremiumCountryUkDevice(iPhone XR)Operating System(iOS 13.1.3) My Question or IssueThe app won't open, it closes after one second. I've trained deleting the app and redownloading, I've fully turned off my phone and turned it on again, I've even tr...

  • Newbie
  • Plan Premium Country Uk Device (iPhone XR) Operating System (iOS 13.1.3)   My Question or Issue The app won't open, it closes after one second. I've trained deleting the app and redo...
  • Loxer
  • Spotify Star
  • 953 Views
  • 1 replies
  • 6 likes
  • 953 Views
  • 1 replies
  • 6 likes

Why is artists top 5 causing app to crash

Notice how the artist has no picture? For some reason when I click on this artist and play a song from their top 5, the app will crash. I reopen the app up and immediately it crashes again. The only way to make it stop is to delete and reinstall the ...

378EA9D6-C3E6-4BEB-B0F9-490DD88F5A5E.png
  • Newbie
  •     Notice how the artist has no picture? For some reason when I click on this artist and play a song from their top 5, the app will crash. I reopen the app up and immediately it cra...
  • Loxer
  • Spotify Star
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Last music in queue is not shown

PlanPremiumCountryBrazilDeviceiPhone SEOperating SystemiOS 13.1 (and iOS 12) My Question or IssueWhen adding new musics to queue, the last added music is not being shown and is not draggable in the queue list screen (as seen in the screenshot attache...

  • Newbie
  • Plan Premium Country Brazil Device iPhone SE Operating System iOS 13.1 (and iOS 12)   My Question or Issue When adding new musics to queue, the last added music is not being shown and ...
  • Loxer
  • Spotify Star
  • 563 Views
  • 1 replies
  • 0 likes
  • bug
    iOS
  • 563 Views
  • 1 replies
  • 0 likes

Spotify keeps pausing

this Has been an ongoing issue for me. Spotify keeps pausing after 30-60 seconds when I'm using it on my iPhone XS. I have done all the suggested fixes (reinstall, logout everywhere, onoff etc) and nothing has worked. Any more ideas? After many years...

  • Casual Listener
  • this Has been an ongoing issue for me. Spotify keeps pausing after 30-60 seconds when I'm using it on my iPhone XS. I have done all the suggested fixes (reinstall, logout everywhere, onoff etc) and n...
  • Loxer
  • Spotify Star
  • 736 Views
  • 1 replies
  • 0 likes
  • 736 Views
  • 1 replies
  • 0 likes

Daily Drive plays yesterday's news

I'm using IOS and CarPlay. When I start Spotify and select Daily Drive, sometimes it resumes playing from my previous session, which may have been the previous day. I will get the NPR newscast from yesterday, for example. Spotify may have been runnin...

  • Casual Listener
  • I'm using IOS and CarPlay. When I start Spotify and select Daily Drive, sometimes it resumes playing from my previous session, which may have been the previous day. I will get the NPR newscast from y...
  • Loxer
  • Spotify Star
  • 1487 Views
  • 6 replies
  • 0 likes
  • 1487 Views
  • 6 replies
  • 0 likes

Issues with iPhone update

PlanPremiumCountry DeviceiPhone XOperating SystemiOS 13.3 My Question or IssueI downloaded the update a few days ago. Whenever I plug my phone into headphones I encounter this problem. The music will pause or play randomly when I'm using other apps. ...

  • Casual Listener
  • Plan Premium Country   Device iPhone X Operating System iOS 13.3   My Question or Issue I downloaded the update a few days ago.   Whenever I plug my phone into headphones I e...
  • Loxer
  • Spotify Star
  • 683 Views
  • 3 replies
  • 0 likes
  • 683 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Daily mix missing

Hello!my Daily Mix is missing. I've tried to reinstall the app, to restart my phone, to delete the app restart my phone and after that reinstall the app, but none of this worked. Also on my Desktop app is missing. PlanPremiumCountry RomaniaDeviceiPho...

  • Visitor
  • Hello! my Daily Mix is missing.  I've tried to reinstall the app, to restart my phone, to delete the app restart my phone and after that reinstall the app, but none of this worked.  Also...
  • 123935152
  • Newbie
  • 26619 Views
  • 8 replies
  • 2 likes
  • 26619 Views
  • 8 replies
  • 2 likes

Solved!! Selena Gomez - Look at her now - song error

Dear Spotify There is something wrong with the new song of Selena Gomez. It gets cut off at 2:42 where she sings 'look at her' and then it stops abruptly.I know that's the length of the song, but I feel like there's an error on the track, since it fe...

  • Regular
  • Dear Spotify   There is something wrong with the new song of Selena Gomez.  It gets cut off at 2:42 where she sings 'look at her' and then it stops abruptly. I know that's the length of...
  • Bethany_Dawn
  • Community Legend
  • 580 Views
  • 1 replies
  • 0 likes
  • 580 Views
  • 1 replies
  • 0 likes

[iOS] Continue or play on Spotify Siri integration bug

PlanPremiumCountryUSDeviceiPhone XOperating SystemiOS 13.1.2 My Question or IssueWhen asking Siri to "Continue on Spotify" or "Play on Spotify" the same song always plays from the last queued playlist instead of playing the last queued song. It's not...

  • Newbie
  • Plan Premium Country US Device iPhone X Operating System iOS 13.1.2   My Question or Issue When asking Siri to "Continue on Spotify" or "Play on Spotify" the same song always plays fro...
  • 633 Views
  • 0 replies
  • 1 likes
  • 633 Views
  • 0 replies
  • 1 likes

Airpods next track doesn't work in Podcasts

PlanPremiumCountryUSADeviceiPhone XSOperating SystemiOS 13.1.3Spotify Version8.5.28.1046I tried re-installing a clean version of SpotifyYes My Question or IssueI have my Airpods tap feature set to skip to the next track. When playing songs, this work...

  • Newbie
  • Plan Premium Country USA Device iPhone XS Operating System iOS 13.1.3 Spotify Version 8.5.28.1046 I tried re-installing a clean version of Spotify Yes   My Question or Issue I have...
  • 345 Views
  • 0 replies
  • 0 likes
  • 345 Views
  • 0 replies
  • 0 likes

My daily mix is not updating anymore since 3 weeks or more.

PlanPremiumCountryRomaniaDeviceiPhone 11 ProOperating SystemiOS 13.1.3 My Question or IssueI noticed that my daily mixes are not updated anymore. This is happening also on Windows 10 and also on my iPhone. Is this issue known? The app is up to date. ...

  • Visitor
  • Plan Premium Country Romania Device iPhone 11 Pro Operating System iOS 13.1.3   My Question or Issue I noticed that my daily mixes are not updated anymore. This is happening also on Wi...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

New update sucks

PlanPremiumCountryAustralia DeviceiPad Pro 12.9 2nd genOperating SystemiOS 13.1.2 i absolutely hate this new update! The design is horrible and I can't find anything and seeing things is harder. Please go back to the old design. Or give us options to...

  • Casual Listener
  • Plan Premium Country Australia  Device iPad Pro 12.9 2nd gen Operating System iOS 13.1.2   i absolutely hate this new update! The design is horrible and I can't find anything and s...
  • suisse83
  • Visitor
  • 4535 Views
  • 5 replies
  • 10 likes
  • 4535 Views
  • 5 replies
  • 10 likes

Searchability of Library

Device: iPhone X Hi.For a few weeks (don't know the exact update) it's no longer possible to search for specific titles within my library nor shuffle the complete library. Is this wanted and if so why? Really liked having the option to directly searc...

  • Casual Listener
  • Device: iPhone X   Hi. For a few weeks (don't know the exact update) it's no longer possible to search for specific titles within my library nor shuffle the complete library.   Is this...
  • Bustynator
  • Casual Listener
  • 366 Views
  • 3 replies
  • 0 likes
  • 366 Views
  • 3 replies
  • 0 likes

Siri does not use playlist sorting chosen on app

PlanPremiumCountryUSDeviceiPhone 11 ProOperating SystemiOS 13.2 My Question or IssueWhen asking to play a playlist using Siri, Spotify plays it on the default order, respecting the order music was added instead of the one I chose on the app (most rec...

  • Visitor
  • Plan Premium Country US Device iPhone 11 Pro Operating System iOS 13.2   My Question or Issue When asking to play a playlist using Siri, Spotify plays it on the default order, respecti...
  • rairg
  • Visitor
  • 827 Views
  • 2 replies
  • 2 likes
  • 827 Views
  • 2 replies
  • 2 likes

app problems with recent apple watch update

I updated my apple watch series 3 yesterday and went to use the app today to teach a fitness class and there were SO MANY issues. It froze several times and the volume control on the side turned into a weird floating green dot instead of white lines ...

Photo Oct 18, 6 40 27 PM.png Photo Oct 18, 6 39 24 PM.png
  • Visitor
  • I updated my apple watch series 3 yesterday and went to use the app today to teach a fitness class and there were SO MANY issues. It froze several times and the volume control on the side turned into...
  • Arlyce88
  • Casual Listener
  • 757 Views
  • 1 replies
  • 3 likes
  • 757 Views
  • 1 replies
  • 3 likes

Song can disconnect Bluetooth headphones

https://open.spotify.com/track/4Y5Uu8DJ26wqqaV2DSFPOs?si=aHD6O2-RQCaklY59hGyiHQ This song disconnects my headphones (Sony WH1000XM3) iPhone 8ios 13.1.2spotify: 8.5.27.1156plan PremiumPoland

  • Newbie
  • https://open.spotify.com/track/4Y5Uu8DJ26wqqaV2DSFPOs?si=aHD6O2-RQCaklY59hGyiHQ   This song disconnects my headphones (Sony  WH1000XM3)   iPhone 8 ios 13.1.2 spotify: 8.5.27.115...
  • Loxer
  • Spotify Star
  • 724 Views
  • 1 replies
  • 0 likes
  • 724 Views
  • 1 replies
  • 0 likes

random songs/playlists in my recently listened

PlanPremiumCountryUnited StatesDeviceIphone 10Operating SystemiOS 13 My Question or IssueEverytime I get into Spotify it says that I listened to a playlist, all by the same guy. They're all called Death or **bleep** or stuff like that and its creepy ...

2E47C58B-C0DC-4991-B805-0F68544AA091.png 08ECB5C5-2A02-4A91-84ED-9AFDD2F07113.png 6D094E12-2AF7-464C-A424-0D208987202D.png 7C0495D4-D43B-4189-B225-CDFC0645050E.png
  • Newbie
  • Plan Premium Country United States Device Iphone 10 Operating System iOS 13   My Question or Issue Everytime I get into Spotify it says that I listened to a playlist, all by the same ...
  • Loxer
  • Spotify Star
  • 543 Views
  • 2 replies
  • 0 likes
  • 543 Views
  • 2 replies
  • 0 likes

Lost all Offline Titles on iPhone

PlanFamily PremiumCountryGermanyDeviceiPhone SEOperating SystemiOS 13.1.2 My Question or IssueAll Offline content has been lost out of a sudden. When I open a Library Entry formely set to Download, it starts to download the titles again, but it seams...

  • Visitor
  • Plan Family Premium Country Germany Device iPhone SE Operating System iOS 13.1.2   My Question or Issue All Offline content has been lost out of a sudden. When I open a Library Entry f...
  • Loxer
  • Spotify Star
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes