Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

New iPhone Feature: Spotify Lock Screen widget

Now you can open Spotify on your iPhone even faster with the new Lock Screen widget! After you add the new Spotify widget to your Lock Screen, tapping on it will quickly open the Spotify app. So whether you're busy on the go, in the car, or at home, ...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 14246 Views
  • 1 replies
  • 1 likes
  • 14246 Views
  • 1 replies
  • 1 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Camila73
  • Visitor
  • 83153 Views
  • 125 replies
  • 33 likes
  • 83153 Views
  • 125 replies
  • 33 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 19332 Views
  • 8 replies
  • 0 likes
  • 19332 Views
  • 8 replies
  • 0 likes

MY MUSIC STOPS AND GOES TO THE NEXT SONG

Premiumspain Device(iPhone Operating System(iOS) My Question or IssueMy issue is that all the songs stops when i am listening. It goes to the next song and i don't click anything. It is done automatically. It is like , i am listening and it automatic...

  • Visitor
  •   Premium spain   Device (iPhone 😎 Operating System (iOS)   My Question or Issue My issue is that all the songs stops when i am listening. It goes to the next song and i don...
  • Loxer
  • Spotify Star
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

Upgraded to stop adverts. Getting adverts telling me to upgrade...

Wanted to get rid of ads, so I upgraded to premium. All of the brand ads are gone, but I just get a bunch of ads telling me to upgrade to premium in their place...also, as a side note, it might be worth putting a banner on the in app “premium” tab th...

  • Casual Listener
  • Wanted to get rid of ads, so I upgraded to premium.   All of the brand ads are gone, but I just get a bunch of ads telling me to upgrade to premium in their place... also, as a side note, i...
  • Loxer
  • Spotify Star
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Blank screen while playing music

I keep getting a blank screen seconds after I open the app, I can still listen to music, but I can’t use it after it gets blank. Can’t change the song, can’t browse for music. I have to close it and open it again in order to do everything. The versio...

  • Visitor
  • I keep getting a blank screen seconds after I open the app, I can still listen to music, but I can’t use it after it gets blank. Can’t change the song, can’t browse for music. I have to close it and ...
  • Loxer
  • Spotify Star
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

Play/Pause button stops working with Spotify Connect on iPad

PlanPremiumCountryNorway DeviceiPad Air 2019Operating SystemiPadOS 13.3.1 My Question or IssueI have an iPad Air 2019 that I use to control Spotify on my Windows 10 PC. The problem is that the Play/Pause button stops working after the Spotify app has...

  • Casual Listener
  • Plan Premium Country Norway  Device iPad Air 2019 Operating System iPadOS 13.3.1   My Question or Issue I have an iPad Air 2019 that I use to control Spotify on my Windows 10 PC. ...
  • Loxer
  • Spotify Star
  • 567 Views
  • 1 replies
  • 0 likes
  • 567 Views
  • 1 replies
  • 0 likes

Songs download and play but no sound

PlanPremiumCountryAustriaDeviceiPhone 11proOperating SystemiOS13.3.1 Hi! I just got a new iPhone and started to download playlist contains local files from my computer. On my desktop Mac, the songs play fine. They get even downloaded to my phone. How...

  • Casual Listener
  • Plan Premium Country Austria Device iPhone 11pro Operating System iOS13.3.1   Hi!   I just got a new iPhone and started to download playlist contains local files from my computer...
  • Loxer
  • Spotify Star
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Solved!! Sorting music in Playlist on iOS

PlanFreeDevice iPhone 7Operating System iOS 13 Hello.i am not seeing a way in iOS to sort music inside a personally created Playlist. I found this article:https://support.spotify.com/us/article/sorting-and-filtering/but in my case I do not see the “t...

  • Visitor
  • PlanFree Device iPhone 7 Operating System iOS 13   Hello. i am not seeing a way in iOS to sort music inside a personally created Playlist.   I found this article: https://...
  • Loxer
  • Spotify Star
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Superuser Contribution “Find in Liked songs” Crashes application

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUnited States iPhone XS Operating SystemiOS My Question or IssueWhenever I attempt to search for a song in my like...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country United States  iPhone XS  Operating System...
  • Helloitsmedylan
  • Casual Listener
  • 464 Views
  • 4 replies
  • 1 likes
  • 464 Views
  • 4 replies
  • 1 likes

Solved!! Volume

I have an amazon echo in my daughter’s room. I have an iPhone XS max.Can I set her lullaby music on Spotify on the Amazon device to play at a certain volume and have it louder on my phone for my alarm at the same time?

  • Visitor
  • I have an amazon echo in my daughter’s room. I have an iPhone XS max. Can I set her lullaby music on Spotify on the Amazon device to play at a certain volume and have it louder on my phone for my al...
  • Loxer
  • Spotify Star
  • 1103 Views
  • 1 replies
  • 0 likes
  • 1103 Views
  • 1 replies
  • 0 likes

Download on IOS doesn‘t work

PlanPremiumCountryGermanyDeviceiPhone 11Operating System(iOS 13..1 My Question or IssueDownload would‘t Start or end with a „!“ and nothing was downloaded

  • Visitor
  • Plan Premium Country Germany Device iPhone 11 Operating System (iOS 13..1   My Question or Issue Download would‘t Start or end with a „!“ and nothing was downloaded 
  • Loxer
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Multiple speakers from different brands (Medion/Sonos)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan I connect two speakers from different brands (Medion and Sonos) to Spotify and play diffe...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can I c...
  • Loxer
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play list going into auto play

Plan PremiumCountryUSA DeviceiPhone 8Operating SystemiOS 13.3 My Question or IssueThis issue started a few weeks back. Anytime I choose a playlist, it'll play just one song off the play list then into auto play. Auto play is not selected in options. ...

  • Visitor
  • Plan  Premium Country USA   Device iPhone 8 Operating System iOS 13.3   My Question or Issue This issue started a few weeks back.  Anytime I choose a playlist, it'll pl...
  • Katerina
  • Spotify Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play a playlist in reverse order? Hear me out

I already know that you can play a playlist in reverse order, but this seems to be a setting on the device and not synced to your online account.It will be good if I set the playlist in reverse it will play it like that until I go in and set it back....

  • Newbie
  • I already know that you can play a playlist in reverse order, but this seems to be a setting on the device and not synced to your online account. It will be good if I set the playlist in reverse it ...
  • Katerina
  • Spotify Legend
  • 1094 Views
  • 1 replies
  • 1 likes
  • 1094 Views
  • 1 replies
  • 1 likes

Some parts of the app for mac are in English - Even though I have set it to Swedish (computer too)

PlanPremiumCountrySwedenDeviceMacBook Pro 2018Operating SystemMacOS Catalina Some parts of the app for mac are in English - Even though I have set it to Swedish (computer too). See image

  • Visitor
  • Plan Premium Country Sweden Device MacBook Pro 2018 Operating System MacOS Catalina   Some parts of the app for mac are in English - Even though I have set it to Swedish (computer too)....
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Solved!! Album Art is Showing Next to Songs (IOS)

.PlanPremiumCountryUnited StatesiPhone 11Operating SysteMIos My Question or IssueI woke up and looked at my Spotify and now every song on every playlist has the album next to. I didn't update Spotify or anything but I slept next to it while it was tu...

  • Casual Listener
  • . Plan Premium Country United States iPhone 11 Operating SysteM Ios   My Question or Issue I woke up and looked at my Spotify and now every song on every playlist has the album next to...
  • coleseagroves
  • Regular
  • 517 Views
  • 3 replies
  • 3 likes
  • 517 Views
  • 3 replies
  • 3 likes

Superuser Contribution Spotify app keeps playing after picking up a phone call

DeviceiPhone XOperating SystemiOS 13.3.1App Version 8.5.46.588 My Question or IssueWhen playing music on Spotify, if I receive a phone call, the music stops, but after picking up, the music will continue playing. There have been other posts about thi...

  • Casual Listener
  • Device iPhone X Operating System iOS 13.3.1 App Version 8.5.46.588   My Question or Issue When playing music on Spotify, if I receive a phone call, the music stops, but after picking up, ...
  • creamcheesey
  • Casual Listener
  • 797 Views
  • 2 replies
  • 0 likes
  • 797 Views
  • 2 replies
  • 0 likes

Superuser Contribution I’m having to download my offline playlists everyday. Any ideas as to why?

PlanPremiumCountryUKDevice(iPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI’m having to download my offline playlists everyday. Any ideas why?

  • Regular
  • Plan Premium Country UK Device (iPhone 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I’m having to download my offline playlists everyday. An...
  • Hanna16
  • Regular
  • 573 Views
  • 8 replies
  • 0 likes
  • 573 Views
  • 8 replies
  • 0 likes

Song playlist number metadata not displaying properly

PlanPremiumCountryUSADeviceIphone 11 ProOperating SystemiOS 13.1.3 Starting about a month ago (I haven't posted until now because I was sure others would notice and there would be a bug fix in an update at some point), I started noticing that the met...

  • Regular
  • Plan Premium Country USA Device Iphone 11 Pro Operating System iOS 13.1.3   Starting about a month ago (I haven't posted until now because I was sure others would notice and there would...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

WIndows 10 app not finding devices

PlanStudentCountryUKApp version1.1.26.501.gbe11e53b (Microsoft Store version) My Question or IssueUntil recently all was fine. Then suddenly Spotify seems to randomly choose whether or not to show my usual three devices (Sonos, Samsung S7, Tesla Mode...

  • Newbie
  • Plan Student Country UK App version 1.1.26.501.gbe11e53b (Microsoft Store version)   My Question or Issue Until recently all was fine. Then suddenly Spotify seems to randomly choose whet...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlist number not showing

PlanPremiumCountryAustralua Device(iPhone XR)Operating System(iOS 13.3) My Question or IssueI have my Spotify playlist created for my car, it used to show me what number song the song is in the playlist and how many songs are in the playlist, this me...

  • Visitor
  •   Plan Premium Country Australua  Device (iPhone XR) Operating System (iOS 13.3)   My Question or Issue I have my Spotify playlist created for my car, it used to show me wha...
  • Katerina
  • Spotify Legend
  • 957 Views
  • 1 replies
  • 0 likes
  • 957 Views
  • 1 replies
  • 0 likes