Downloads are broken

[link_uzu]

Plan

Premium

Country

U.S.

Device

(iPhone 12)

Operating System

(iOS 14)

My Question or Issue

Nothing is downloading on Spotify. None of my playlist are downloading or any albums. It says it's downloaded but it's not. I have deleted and reinstalled the app but this issue hasn't gone away.

[Ivan]

Hey @link_uzu,

Thanks for posting - we’re here to help!        
 

Start off by checking if any battery optimization settings or data cleaning apps run active on your mobile device. Such features can often prevent the app from operating at full capacity so you might need to disable them. We also suggest accessing the app settings and making sure all Permissions are enabled for Spotify. 

If this persists, try the more thorough, clean reinstall of the app on your device. This step will remove any corrupted data that could be affecting the offline content. 

Hope this helps. Keep us posted.