Can’t log into iPhone app

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Can’t log into iPhone app

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Plan

Premium

Country

canada 

 

Device

iPhone 11

Operating System

 

 

My Question or Issue

Recently got a new phone and can’t log in to my app, keeps telling me there was an issue and to try again later. Have looked at other threads, changed my password, deleted and reinstalled, tried using my username. Still nothing, I can still log in via safari. 

3 Replies
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Re: Can’t log into iPhone app

Moderator
Moderator

Hey there @Chey67

 

Thanks for reaching out - we’re here to help!
 

Do you mind sending us a screenshot showing the error message you receive?

 

Just attach the image to your next response to us. This way we can take a closer look at the issue. 

 

We'll look out for your reply. 

IvanModerator
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Re: Can’t log into iPhone app

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This is what it shows me.

IMG_0016.JPG
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Re: Can’t log into iPhone app

Moderator
Moderator

Hey @Chey67,

 

Thanks for sending us the image. 

 

Just to confirm, did you perform a regular or clean reinstall? Most common issues can be fixed with a quick reinstall of the app. In some situations however, a clean (more thorough) reinstall of the app might be needed. This way you can start afresh with Spotify on your iPhone. 

 

Check out this help page in order to find the steps for clean reinstall on the affected device. 

 

Hope this helps. Let us know how it goes. 

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the strongest form of magic.” Marilyn Manson
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