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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

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iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Iamtable

Visitor

279405 Views

58 replies

14 likes

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  • 58 replies
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Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

-Karma-

Roadie

178838 Views

510 replies

110 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

118951 Views

19 replies

38 likes

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Superuser Contribution Siri can not start new musik on my apple watch

Siri on my apple watch can skip songs, but when I say " Spela Rolling Stones", my watch says "Du måste dina kontouppgifter i Spotify för att göra det".On my iPhone: when I say "Spela Rolling Stones", it starts a Rolling Stones song. Whats wrong??? Ap...

Casual Listener

Siri on my apple watch can skip songs, but when I say " Spela Rolling Stones", my watch says "Du måste dina kontouppgifter i Spotify för att göra det". On my iPhone: when I say "Spela Rolling Stones...

Novy

Moderator

930 Views

4 replies

0 likes

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Superuser Contribution iPhone 12 Pro max battery drain and heat

Battery is draining insanely fast and phone hit 105 degrees Fahrenheit while I’m charger. No issue with Apple Music streaming. iPhone 12 pro max and latest update from App Store. Ps/ Thank Pro, i have suport change battery iphone at viet nam

Casual Listener

Battery is draining insanely fast and phone hit 105 degrees Fahrenheit while I’m charger. No issue with Apple Music streaming.   iPhone 12 pro max and latest update from App Store.   Ps...

Jeremy

Spotify Legend

1036 Views

1 replies

0 likes

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[Mobile][Podcasts] Podcast auto play not working iphone

Recently podcasts no longer auto play the next episode once the current one finishes. I have reinstalled the app, logged off and on and none of this has worked. very annoying when in the car because you cannot click next episode while driving.

Visitor

Recently podcasts no longer auto play the next episode once the current one finishes.  I have reinstalled the app, logged off and on and none of this has worked.  very annoying when in th...

424 Views

0 replies

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Mobile
Podcasts
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Solved!! Update is all about the bottom line

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Money. This new format is probably easier and cheaper, and increases their profit margin in ...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Mo...

phillipp2013

Regular

1326 Views

4 replies

1 likes

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Solved!! spotify pausing when facebook used on Iphone5- cant use both at same time

Hi I have made no changes to my spotify app or my facebook app on my iphone 5 but as of this morning I cant listen to spotify and use fb at the same time whatever i am listening to on spotify pauses when i open my fb app when i click back on spotify ...

Casual Listener

Hi I have made no changes to my spotify app or my facebook app on my iphone 5 but as of this morning I cant listen to spotify and use fb at the same time whatever i am listening to on spotify pau...

Pongpd

Visitor

25112 Views

4 replies

0 likes

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Help with Playlist Look

PlanFreeCountryUSADeviceiPhone 6Operating SystemiOS 12 My Question or Issue When I first got Spotify I created a playlist and in that playlist had all my songs. When I used to open my playlist it would have all my songs they’re ready for me to click ...

Visitor

Plan Free Country USA Device iPhone 6 Operating System iOS 12   My Question or Issue  When I first got Spotify I created a playlist and in that playlist had all my songs. When I u...

MateusM

Spotify Star

490 Views

1 replies

0 likes

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Superuser Contribution Spotify enters offline mode automatically

PlanPremiumCountry DeviceiPhone 12 ProOperating SystemiOS 14.6 My Question or IssueHaving updated iOS and watchOS to their latest in order to take advantage of easy unlocking when I have a mask on, I noticed Spotify has been malfunctioning. Every tim...

Casual Listener

Plan Premium Country   Device iPhone 12 Pro Operating System iOS 14.6   My Question or Issue Having updated iOS and watchOS to their latest in order to take advantage of easy unlo...

bluebutcher

Casual Listener

971 Views

4 replies

0 likes

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Superuser Contribution Spotify reproduces randomly songs after 20 seconds

Operating System: Everywhere (Iphone 12, Desktop, Google Home etc..) DescriptionSince 3 days ago my Spotify is reproducing songs randomly after 20 seconds of each one. When I listen any song from my playlist of radio or wherever, I can only listen ar...

Visitor

Operating System:  Everywhere (Iphone 12, Desktop, Google Home etc..)   Description Since 3 days ago my Spotify is reproducing songs randomly after 20 seconds of each one. When I listen...

Alex

Spotify Legend

639 Views

1 replies

0 likes

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Solved!!Superuser Contribution No Car-view with BT-FM-Transmitter

PlanPremiumCountryGermanyDeviceIphone SE 2020Operating SystemiOS 14.6 My Question or IssueSpotify won`t display in Car view when connected to my BluetoothFM Transmitter Omorc VicTsing. Reinstalling/re-connecting werent succesfull; the Spotify version...

Casual Listener

  Plan Premium Country Germany Device Iphone SE 2020 Operating System iOS 14.6   My Question or Issue Spotify won`t display in Car view when connected to my BluetoothFM Transmitt...

Ivan

Spotify Legend

1494 Views

3 replies

1 likes

BT
car view
iOS
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Superuser Contribution View songs by a filter on mobile custom playlist

PlanFreeCountryUnited StatesDevice(iPhone 8, Hp Laptop)Operating System(iOS 14.5, Windows 10) My Question or IssueI can change my custom order of songs in my playlists on my iPhone by dragging them on my laptop. I can also use filters on my account i...

Casual Listener

Plan Free Country United States Device (iPhone 8, Hp Laptop) Operating System (iOS 14.5,  Windows 10)   My Question or Issue I can change my custom order of songs in my playlists ...

Alex

Spotify Legend

819 Views

3 replies

0 likes

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Solved!!Superuser Contribution Sharing songs not working offline anymore

PlanPremiumCountryGermanyDevice(iPhone XS)Operating System(iOS 14.6) My Question or IssueApp version: 8.6.30.968After the recent update, I am no longer able to use the share option for any songs while listening to my playlists offline. The share butt...

Casual Listener

Plan Premium Country Germany Device (iPhone XS) Operating System (iOS 14.6)   My Question or Issue App version: 8.6.30.968 After the recent update, I am no longer able to use the...

Eni

Moderator

860 Views

3 replies

0 likes

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Solved!! Transfer Local Files from iPhone to Computer

PlanPremiumCountryUSDevice(iPhone 12, iPhone X)Operating System(iOS 14.6) My Question or IssueI recently factory reset my computer and totally forgot to back up my local files music and I wanted to know if there was any way at all to get my local fil...

Newbie

Plan Premium Country US Device (iPhone 12, iPhone X) Operating System (iOS 14.6)   My Question or Issue I recently factory reset my computer and totally forgot to back up my local file...

AeroZ

Composer

1640 Views

1 replies

0 likes

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Superuser Contribution Can't log in on the app.

PlanFreeCountryUnited KingdomDeviceiPhone 5cOperating SystemiOS 10.3.3 My Question or IssueMy Spotify started playing random songs in the middle of my playlist, and when i searched why it said I'd probably been hacked, so I changed the password and c...

Casual Listener

Plan Free Country United Kingdom Device iPhone 5c Operating System iOS 10.3.3   My Question or Issue My Spotify started playing random songs in the middle of my playlist, and when i se...

Alex

Spotify Legend

1413 Views

6 replies

0 likes

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Solved!! What is this icon?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

mojodrone

Casual Listener

4975 Views

3 replies

0 likes

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Superuser Contribution Spotify randomly playing

PlanPremiumCountryAmericaDeviceiPhone XROperating SystemiOS 14 My Question or IssueLately, my Spotify playlists have been playing randomly even when I have the app closed. When I try to pause it, it just keeps playing after a brief pause. Thank you f...

Visitor

  Plan Premium Country America Device iPhone XR Operating System iOS 14   My Question or Issue Lately, my Spotify playlists have been playing randomly even when I have the app cl...

Ver

Spotify Legend

479 Views

1 replies

0 likes

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How can I ensure Premium is accessible across all our devices including iPhones and Mac ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Simbo2016

Casual Listener

624 Views

2 replies

0 likes

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Superuser Contribution Impossible to connect to Spotify

Hello, I've a Premium account and try to connect to Spotify on an iPhone 5c (iOS 10.3.3). When I try to log in I get an error message : "An error happend. try again later".I've tried multiple times, same message.I tried to connect on other devices, t...

Visitor

Hello,   I've a Premium account and try to connect to Spotify on an iPhone 5c (iOS 10.3.3).   When I try to log in I get an error message : "An error happend. try again later". I've tr...

CarlosE

Spotify Legend

604 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Superuser Contribution Adding/removing artists on Stations app

PlanFreeCountryUnited StatesDeviceiPhone 8Operating SystemiOS 14.6 My Question or IssueIs there really a limit to the number of artists you can add to an individual station on the Spotify Stations ap? And how can I delete an artist from a station?

Regular

Plan Free Country United States Device iPhone 8 Operating System iOS 14.6   My Question or Issue Is there really a limit to the number of artists you can add to an individual station o...

Ivan

Spotify Legend

946 Views

4 replies

0 likes

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Superuser Contribution Playlist not saving added songs

PlanPremiumCountryMéxicoDeviceiPhone 8Operating SystemiOS 14.6 So, I created a new playlist with the songs that I previously downloaded and I was not connected to wifi and spotify was not using cellular data. Later I turned data on for spotify to add...

Visitor

Plan Premium Country México Device iPhone 8 Operating System iOS 14.6     So, I created a new playlist with the songs that I previously downloaded and I was not connected to wifi ...

Novy

Moderator

2380 Views

1 replies

0 likes

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Superuser Contribution Landscape orientation bug on iPhone 12 mini

 PlanPremium FamilyCountryUSADeviceiPhone 12 miniOperating SystemiOS 14.6 My Question or IssueGoing from any app (or the homescreen) in landscape orientation and then switching back to spotify messes up the view by adding vertical black bars on both ...

Visitor

  Plan Premium Family Country USA Device iPhone 12 mini Operating System iOS 14.6   My Question or Issue Going from any app (or the homescreen) in landscape orientation and then switc...

Jeremy

Spotify Legend

903 Views

1 replies

0 likes

  • 903 Views
  • 1 replies
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