Pair with Apple TV HD

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Pair with Apple TV HD

prit_xyd-uuae
Casual Listener

I’m not able to pair Spotify with Apple TV HD

On the website it says that pairing was done, but my Apple TV stays in the Pairing screen. 

Plan

Premium

Country

Netherlands

Device
Apple TV HD (4th gen.)

 

 

 

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19 Replies

Nevells
Casual Listener
Same problem here. A bit shocked that this thread is already 3months old

Alex
Moderator
Moderator

Hi @Nevells.

 

Thanks for your reply and letting us know what worked for you.

 

Don't hesitate to reach out again if you have more questions.

AlexModerator
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rachelsab
Visitor

Hi, I am having this issue too. Whatever bug fix was applied previously is not effective.

 

I have updated both the Spotify app and my Apple TV. I've uninstalled and reinstalled the Spotify app. I've tried putting the Apple TV to sleep. I've tried pairing it in another browser and an incognito window. None of these fixes work...the pairing screen remains on the Apple TV indefinitely.

 

Please advise how to fix this.

Alex
Moderator
Moderator

Hi there @rachelsab,

 

Can you give us a bit more info about your particular set up, like device models and OS versions.

 

Also can you try performing a clean reinstall of your apps. This is different than deleting and reinstalling the app, as it involves completely clearing the app data which can cause issues when corrupted. Check out this guide for the relevant steps.

 

Let us know if the clean reinstall helped.

AlexModerator
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Mexhigh
Regular
None of the tricks posted here worked for me. It still asks me to pair on my browser every single time. Reinstalling the app or resetting the Apple TV does not help.

I have Apple TV model A1842 and the latest tvOS 14.3. I am pairing from my iPhone which has the Spotify app but it’s ignored when pairing cause it sends me to the browser.

Novy
Moderator
Moderator

Hey @Mexhigh

 

Thanks for reaching out about this. 

 

We'd recommend making sure that both devices are connected to the same WiFi network. 

 

You can also try restarting your router to see if you notice anything new. 

 

Let us know how it goes. 

NovyModerator
 
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Alex
Moderator
Moderator

Hey there @Nevells,

 

Thanks for reaching out about this.

 

Have you tried the solution that @Billy-J suggested and updating your TV to the latest available version?


Let us know how it goes. Also send us screenshots of any error messages you receive, if any.

 

Thanks.

AlexModerator
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“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde

Nevells
Casual Listener

Hi, ended up with updating to latest, pairing and leaving the screen on the pair code. Few hours later I was logged in so seems to be a major delay between the api’s. 

airsign
Regular
Update your Apple TV , that’s how I fixed it !

airsign
Regular

Did you update your Apple TV ? I updated mine and then Spotify paired !! Hope your works too !

1155276795
Casual Listener

I have the same problem. I have removed the Spotify App and reinstalled. I have a spotify account that is based on facebook. 

1155276795
Casual Listener
Billy-J’s solution works like a charm

airsign
Regular

Did you fix your problem, if so how ? Mine still stays on the pair mode screen :

airsign
Regular
Have you paired your Spotify before on an Apple TV 4K?

prit_xyd-uuae
Casual Listener

Nope first time. 
It’s not the 4K version btw, just HD. 

airsign
Regular

I have the same problem, I tried pairing but it says it’s paired on the webpage but not on the tv . 😞

Billy-J
Rock Star 24
Rock Star 24

Hey @prit_xyd-uuae, thanks for reaching out to the Community!

I'll be happy to help. 

Could you try restarting your Apple TV following these steps? If that doesn't help, try pairing the Spotify app with the Apple TV using a different browser or private window. 

 

Let me know how this goes!

Billy-JRock Star 24
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Note: I'm not a Spotify employee.

1155276795
Casual Listener
How do I ‘Accept as Solution’?

prit_xyd-uuae
Casual Listener

Hello @Billy-J

just tried all your suggestions, but still no luck 😞

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